Valutazioni basate su 452 recensioni verificate

4,5 su 5
92% degli ospiti consiglia questa struttura
4,6 Pulizia della camera
4,5 Servizio e personale
4,5 Comfort in camera
4,5 Condizioni dell’hotel
Recensioni verificate di Expedia
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato da The Villages Fl

Clean relaxing island in the sea of Mumbai

Data di pubblicazione: 7-gen-2017
Sat in the back patio and enjoyed the falling water, drinks and delicious food
5 su 5
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per Tutti
di un viaggiatore verificato da London

Excellent hotel 5 mins from Airport

Data di pubblicazione: 7-gen-2017
Pro: - Great resort style hotel 5 minutes from airport - No aircraft noise so peaceful - Good value
Contro: - Breakfast was vast but not particularly enjoyable (food was quite cold and underwhelming), though fresh cooked to order omelette was good.
Posizione: airport
I had fairly low expectations as had stayed at the Taj Palace previously but just needed a nice hotel for a night, but was very pleasantly surprised. I'd suggest booking a Royal Club room as the free taxi and food drinks (along with a lovely room) made it a greta option. The hotel is no beauty but the pool area is beautiful and the rooms are great. Didn't eat at any of teh restaurants (other than the beautiful pool bar in the evening) as a bit too corporate for me....
3 su 5
di un viaggiatore verificato da tokyo

Need to work on staff

Data di pubblicazione: 28-dic-2016
Bell staff is humble and experienced ,other staff at reception is worst , terrible horrible lazy impolite
5 su 5
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di un viaggiatore verificato da Boston, MA

Excellent Hotel close to the airport

Data di pubblicazione: 20-dic-2016
Clean well appointed rooms, courteous and helpful staff, delicious breakfast menu...a great place to unwind after a long business day or a trip around town. Proximity to airport helps
Commenti Hotel
26-dic-2016 di Sameer Sud , Hotel
Dear Guest, Greetings from The Leela Mumbai. Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality. We are pleased to hear that we were able to delight you in terms of the culinary experience which has been specially crafted for discerning guests like yourself. Your kind appreciation of our associates motivates and encourages us even further. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you back very soon. Yours Sincerely, Sameer Sud General Manager
4 su 5
di un viaggiatore verificato da Los Angeles, CA

Nice hotel close to airport Unprofessional staff

Data di pubblicazione: 7-dic-2016
Pro: Well Built Hotel Nice rooms Luxury transport
Contro: Service Service Service Efficiency Supervisory Staff could be more professional.
Posizione: Close to Mumbai Airport
Very unsatisfying experience. Luxury well built hotel. Inefficient and unprofessional staff Took 45 minutes to get our luggage to the room Allocated wrong room initial that had a guest in it already Confusion over breakfast and brunch ?? Requested manager call back never received one Lobby manager Abhishek especially rude and unprofessional
Commenti Hotel
18-dic-2016 di Sameer Sud , Hotel
Dear Guest, Greetings from The Leela Mumbai. We would like to thank you for taking out time to share the feedback of your recent stay with us. Our team at The Leela Mumbai continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing luxury hospitality We sincerely regret the inconvenience caused to you with regards to your experience at our hotel. Kindly be assured that the same has been taken up with utmost seriousness with the respective teams to ensure non-recurrence. We would urge you to treat this as an one off incident and not let it mar your overall impression of our brand. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you back very soon. Yours Sincerely, Sameer Sud General Manager
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Data di pubblicazione: 27-nov-2016
Great hotel, extra helpful staff. Was stuck because of lack of new currency but staff really helped out.
Commenti Hotel
16-dic-2016 di Sameer Sud , Hotel
Dear Guest, Greetings from The Leela Mumbai. Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality. Your kind appreciation of our associates motivates and encourages us even further. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you back very soon. Yours Sincerely, Sameer Sud General Manager
4 su 5
Consigliato
per Famiglie
di un viaggiatore verificato da シンガポール

空港に近いオアシスホテル

Data di pubblicazione: 25-nov-2016
既に数度滞在しましたが、何時も期待を裏切らない良いホテルです。他のホテルに比べ設備もよく、スタッフも非常に礼儀正しくフレンドリーでムンバイに泊まるならこのホテルです。
Commenti Hotel
16-dic-2016 di Sameer Sud , Hotel
Dear Guest, Greetings from The Leela Mumbai. Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality. Your kind appreciation of our associates motivates and encourages us even further. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you back very soon. Yours Sincerely, Sameer Sud General Manager
1 su 5
di un viaggiatore verificato da US

Failed miserably to honor their booking

Data di pubblicazione: 26-ott-2016
I was traveling to Mumbai on a short business trip and y flight arrives at the early hours in the morning. i accordingly made a booking for the day before so that when I get to the hotel at 5:30 am my room will be ready. I was shocked when I arrived to be told that the room I booked is not available, and they are fully booked and will take a few hours before they give me a room! To me this is totally unacceptable. and Leela did not honor their booking commitment. The staff that handled the checking-in made a huge mistake of telling me that we don't have any room now. Upon my displeasure and request to speak to the manager on duty, only them the hotel said that they will give me a temporary room until my booked room is available which I was told in a few hours (2-3 hours). later when I went to get my room, again I was told that my room will not be ready for a few more hours! You can imagine my frustration and anger. I booked Leela, as a few years ago I stayed at the same hotel and enjoyed the comfort of the room and hotel. I was told by the hotel staff that as a compensation they would refund the one night that I paid that was not able to use the room I booked. I shall wait and see if this will happen or it will be simply just nice words with no action. Leela, sorry you have failed me miserably and never again.
Commenti Hotel
24-dic-2016 di Sameer Sud , Hotel
Dear Guest, Greetings from The Leela Mumbai. We would like to thank you for taking out time to share the feedback of your recent stay with us. Our team at The Leela Mumbai continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing luxury hospitality. We sincerely regret the inconvenience caused to you with regards to your experience at our hotel. Kindly be assured that the same has been taken up with utmost seriousness with the respective teams to ensure non-recurrence. We have expedited the refund from our end and your booking portal has confirmed the receipt of the same. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We would request you to treat this as a one-off incident and not let it mar your overall impression of our brand. Yours Sincerely, Sameer Sud General Manager
5 su 5
Consigliato
per Viaggiatori per affari
di un viaggiatore verificato

Excellent Value for money

Data di pubblicazione: 22-ott-2016 su Orbitz
Pro: Everything
Contro: Final check out
Posizione: Nothing particular
This hotel is a relaxing and resort style hotel which is excellent value for money
Commenti Hotel
24-dic-2016 di Sameer Sud , Hotel
Dear Guest, Greetings from The Leela Mumbai. Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you back very soon. Yours Sincerely, Sameer Sud General Manager
5 su 5
di un viaggiatore verificato

The elegantly silent one

Data di pubblicazione: 17-ott-2016 su Hotels
the most soothing one for frayed or stressed out nerves...and the silence is impenetrably wonderful
Commenti Hotel
24-dic-2016 di General Manager, Hotel
Dear Guest, Greetings from The Leela Mumbai. Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality. If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you. We look forward to welcoming you back very soon. Yours Sincerely, Sameer Sud General Manager