Valutazioni basate su 1.181 recensioni verificate

4,1 su 5
83% degli ospiti consiglia questa struttura
4,4 Pulizia della camera
4,2 Servizio e personale
4,1 Comfort in camera
4,2 Condizioni dell’hotel
Recensioni verificate di Expedia
4 su 5
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di un viaggiatore verificato da Houston

Nice quiet hotel

Data di pubblicazione: 18-gen-2017
I enjoyed my stay there recently. It was quiet with nice amenities. The daily charge for microwave and lack of personal refrigerator was not good but overall would stay there again.
4 su 5
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di un viaggiatore verificato

Nice hotel highway one block away

Data di pubblicazione: 27-dic-2016
Pro: Everything is nice.
Contro: The room looked clean except for the dust balls on the floor under the table and desk.
Posizione: Great location highway right next to hotel, can get to Boston very quickly. No worries about highway noise.
Modern and pleasing to the eye. Front desk very professional. The maintenance men see you and say good morning.
2 su 5
di un viaggiatore verificato da RI

Not a business friendly hotel.

Data di pubblicazione: 18-dic-2016
Unable to connect to internet and staff were not very accommodating. Rooms are small. Bathroom is tiny and no space to put cosmetics or toothbrush. Overall a poor experience. Staff in restaurant were not well trained and were very slow.
Commenti Hotel
19-dic-2016 di Jim, Hotel
Dear Guest, We are sorry that you were not satisfied with your recent stay with us. The majority of our business mix this time of the year is business travelers and it is very important that we meet their needs. The front desk staff should be more than accommodating when assisting with Internet Concerns. This issue will be addressed with the staff. Thank you again for choosing our Hotel Indigo and sharing your comments. Sincerely,
5 su 5
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di un viaggiatore verificato da London

Surprisingly nice

Data di pubblicazione: 17-dic-2016
OK the bathrooms are small but the showers and toiletries are excellent. Nice staff, super comfy beds and good views too. Good gym too and nice restaurant - albeit there is no free breakfast unlike others in this price bracket. Another big plus is the free internet which is high-speed even to the far corners of the hotel (>40mbps), and the convenient bedside power and USB charging ports.
Commenti Hotel
19-dic-2016 di Jim, Hotel
Bruce, It is wonderful to read that you had an enjoyable stay experience. Stay Inspired!
5 su 5
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di un viaggiatore verificato da Philadelphia, PA

Great hotel, fantastic location!!

Data di pubblicazione: 16-dic-2016
Posizione: I was fortunate enough to have time to go for a short run and the LaSell campus and neighborhood is absolutely beautiful.
I was traveling for business, but would definitely stay here for pleasure. There was a great bar and restaurant downstairs, nice sized fitness room and the beds were very comfortable. The staff seemed genuinely eager to assist me and it was an easy Uber ride to downtown Waltham and to and from the airport.
Commenti Hotel
19-dic-2016 di Jim, Hotel
Dear Tiffany, Thank you for the "Great" rating. We appreciate your patronage and the time taken to share feedback. Have a Merry Christmas and Happy New Year! Sincerely,
4 su 5
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di un viaggiatore verificato da Sunderland, MA

Nice hotel close to public transportation.

Data di pubblicazione: 13-dic-2016
Pro: I liked free parking and the option of taking a train to Boston. Riverside Station is within walking distance, so it's very convenient.
Contro: It will be nicer to have a bath tub in addition to a shower in the bathroom.
Posizione: Natick Mall is about 30 minutes drive from this hotel.
I stayed at this hotel for two nights for a business trip. The room is clean and inexpensive.
Commenti Hotel
19-dic-2016 di Jim, Hotel
Dear Janice, Thank you for taking the time to post a review regarding your recent stay. We value your comments and suggestions. The location of the "T" next door to the hotel makes the Indigo a perfect place to stay when visiting Boston. The tub issue was a conscious design decision as you might imagine. The vast majority of guests do not take baths any more. At least not when traveling. Sincerely,
2 su 5
di un viaggiatore verificato

Inoperable lock, clogged shower

Data di pubblicazione: 6-dic-2016
Pro: Location
Contro: See comments. Management is lacking.
Posizione: Short walk to nearby college and Knotty Pine breakfast cafe. Pretty area.
We used this hotel upon the recommendation of a friend and due to it's proximity to their home. Upon checking in, the lock on our room was dead and it took facilities 20 minutes to repair it and change the batteries. Upon entering, the room was very small (king bed) with no refrigerator ($15 upcharge). That evening my wife got in the shower to find that the drain was totally clogged. Again, facilities was sent up and attempted for an hour to unclog the obstruction. They were unsuccessful. Instead of a manager coming to our room to resolve the situation, I told the bellman that we wanted to switch to the room across the hall. He agreed and I transferred our clothes and belongings. The next day upon checkout when they inquired about our stay, they were unaware about the shower issue. When I brought it to their attendtion, he credited $32 in bar fees which he said was our "dinner." I assumed it was the $125 we spend for dinner there but only found out 2 days later that they credited the drinks only. On a positive note, the facilities people were nice and worked diligently to resolve my issues. The restaurant manager was also very friendly and helpful at brunch. However, this does not make up for the other issues and poor management. My recommendation is to avoid this hotel.
Commenti Hotel
19-dic-2016 di Jim, Hotel
Dear Anonymous: Thank you for sharing your recent stay experience with us. We value your comments and suggestions. We are sorry to hear of the difficulties you encountered during your stay. It appears that the staff made efforts to correct the issues with some success but there was a lack of management involvement from your perspective. Your comments have been shared with the management team so that future incidents of this nature can be handled to our guests satisfaction. Thank you again for taking the time to share your comments and concerns. Sincerely,
5 su 5
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di un viaggiatore verificato

Nice

Data di pubblicazione: 29-nov-2016
nice and quick check in experience it was a great location easy to get to and right off the highway
Commenti Hotel
19-dic-2016 di j, Hotel
Dear Anonymous, Thank you for sharing your comments. Sincerely,
4 su 5
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di un viaggiatore verificato da Stamford, CT

Very convenient hotel in Newton

Data di pubblicazione: 28-nov-2016
Pro: The location near Route 128 and the Mass Pike is great. The rooms are clean and updated. Good bar/restaurant on-site if you want to stay put.
Posizione: Great location near the MBTA trains and major highways. And less than 2 miles to the village of Auburndale where you can find coffee shops, stores...
The Indigo hotel in Newton is perfect for travelers looking for a hotel that is perfectly located near many major highways and the Green Line MBTA. We stayed for 3 nights over the Thanksgiving holiday. The rooms are small, but they're set up nicely so you don't necessarily feel cramped.
Commenti Hotel
19-dic-2016 di Jim, Hotel
Mark, Thank you for sharing feedback with us. We value your comments and suggestions. Sincerely,
4 su 5
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di un viaggiatore verificato da US

Data di pubblicazione: 28-nov-2016
Contro: A SMALL REFRIGERATOR SHOULD BE PART OF THE STANDARD ROOM.
NICE ROOM. COMFORTABLE AND WELL LIT. CONVENIENT LOCATION TO ROADS AND MASS TRANSIT. A SMALL REFRIGERATOR SHOULD BE INCLUDED AT NO EXTRA FEE
Commenti Hotel
28-dic-2016 di Jim, Hotel
David, Thank you for your comments and suggestions. We hear from many guests about the desire to have a refrigerator in their guestroom. Unfortunately Brand Standards for Hotel Indigo do not allow for the permanent placement of refrigerators in our guestrooms. Thank you again for sharing your feedback.