Hotel a North Collins

“The hotel was great. Breakfast was good but we had to hit local spots, so we ate light :). All the front desk staff was friendly and welcoming!”

“•Our spacious accommodations included a good-sized TV/cabinet, useful table, nice chairs, and two large beds. The large window offered three levels of light and privacy. The bed was clean, soft and gave us a great night’s sleep! •The bathroom was roomy, providing plenty of linens and toiletries…and lots of options to set out and/or hang up our things. Everything was very clean!! •(We did not use the breakfast area, but at quick glance it looked clean and inviting.) •The parking lot was large,...

“Excellent room service and good customer service and breakfast ”

“Staff was great. It is nice to be greated with pleasant people after a long road trip.”

“Very clean rooms.”

“The room was dirty & unkept . The bed sheets in room 5 ( April 9, 2026 ) were NOT replaced prior to our arrival. When my wife & I were about to get in bed for the night we saw that the sheets contained someones grittiness . Who in the hell wants to crawl into that ? My wife was disgusted . It's MY WIFE ! We left around 3:00 am on 04/10/26 . Tried to get a refund but they declined . Chaffee Lodge is a JOKE & so is the long bearded fast talking lobby attendant ( "manager" LoL ) Also when my...

“Good location ”

“Clean, spacious, friendly staff and convenient”

“Good place to stay for the price.”

“Convenient location for traveling. Nice breakfast.”

“Love it”

“The room was clean . Wish it had a microwave!”

“Nice view of the lake. Easy parking. Staff were nice and the room was good. The bathtub wasn't pristine by any stretch. The property needs an update badly, but I understand that's costly. It was a solid stay for a driving trip in upstate NY on a holiday weekend.”

“I called to confirm with the property that my reservation was canceled. I spoke with Expedia who shared they would reach out but I wanted to be safe and follow up. I spoke with Barbra, who was amazing. Actually someone who should be running the place after my experience. She advised I call in the morning and speak with Mike or Kim - the managers on site. Unfortunately she wasn’t familiar with policy as she’s new and still in training. I called the next morning to connected with Kim. I explained...

“The front desk staff were very helpful. Our room was not ready when we checked in and they said they would text us when it was ready. The text never came. We finally went back to the hotel and were able to get our room. The room was not what you would expect from a Hyatt. The bathroom had seen better days and was in need of repairs. I was there for the Buffalo Marathon and they did let us check out late so I could get a shower. That was appreciated. The morning or the marathon there were...

“Worked for what we needed, but just pay $50 more to stay somewhere nicer”

“Very nice people who work there-but the whole 2 elevator thing is annoying. Very poor set up. Also not a lot of food choices-but the restaurant they do have is nice-but very limited menu.”

“🤗”