Not as good as a Marriott should be
Data di pubblicazione: 12-apr-2016
My wife & I had a 3 night stay at this hotel near York racecourse as part of my birthday celebrations. The room was good, with great views of the course & away from the busy road at the front.
We had arranged to meet friends at the hotel on the Tuesday evening, so we tried the restaurant on Monday & had a good meal. However, the following evening, with our friends as our guests, the meal was a nightmare: service was very slow & we complained several times about delays; then when the main courses arrived two of the meals were not as described by the menu & were badly cooked, such that the meat was impossible to cut & eat. We complained to restaurant staff, coincidentally, just as some other diners were also complaining about the quality of their meals.
We also complained to the duty manager, who acknowledged problems but did nothing more.
Basically, our evening was completely ruined.
The other, lesser, problem that we had was the fact that the pool at the hotel is too small & was always crowded whenever my wife wanted to swim.