Valutazioni basate su 904 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
4,0 su 5
82% degli ospiti consiglia questa struttura
4,3 Pulizia della camera
4,3 Servizio e personale
4,1 Comfort in camera
4,0 Condizioni dell’hotel
Recensioni verificate di Expedia
Hanno pagato e soggiornato. Abbiamo verificato.
5 su 5
di un viaggiatore verificato da Fife, Scotland

Very enjoyable stay

Data di pubblicazione: 9-dic-2016
The staff are exceptionally helpful and friendly from the moment we stepped out of our taxi on arrival to the departure of our trip. The food was lovely, we had a cooked breakfast, lots of choice, and had a mid afternoon snack, the portion sizes were really good too. The beds were really comfortable too, had a great nights sleep. Would highly recommend the hotel.
3 su 5
di un viaggiatore verificato

Hotel looked nice and welcoming but...

Data di pubblicazione: 9-dic-2016
Pro: The appearance was lovely and welcoming
Posizione: The hotel is a 35 minute walk to the centre which isnt too far and it is has a lovely view of the racecourse.
The hotel was lovely and welcoming and was very festive which is nice this time of year. We was disappointed with the room because we booked a double room which had 2 double beds in it so made the room feel quite small and the bathroom door didn't open properly as it caught on the edge of one of the beds. There was no robes in the room which I did expect in a hotel like this which also offers spa facilities. We had a massage booked and would have preferred to wear a robe so we didn't get the oil on our clothes and for comfort but there wasn't one provided and we couldn't get one when we asked at the spa. The bar in the evening was nice and not overally expensive for drinks and the food in the morning for breakfast was very nice, Overall it is a nice hotel but for the price that we paid for the night I would have expected a bit more.
4 su 5
di un viaggiatore verificato da p

Really nice hotel but not as good as it used to be

Data di pubblicazione: 5-dic-2016
Enjoyable stay as usual. I have stayed at this hotel several times. The last time i was there enjoyed the fuss from staff such as doormen carrying bags, opening doors and greetings on arrivals everytime i pulled up to hotel in taxi. This stay on arrival no greetings given room key and directions. A long walk plus stairs with cases and my elderley mother. We eventually found our room in a wing that was been redecorated. Room was nice but very dusty. Staff in restaurant seemed okay but much better service at breakfast. I would stay again but a bit let down as it used to be much better and accomadating.
3 su 5
di un viaggiatore verificato

Good Location

Data di pubblicazione: 5-dic-2016
Pro: Location, size of room.
Contro: Cleanliness, attention to detail.
Posizione: Fantastic pub (the Fox and Roman) just a short walk down the road that does a fantastic breakfast open from 9am.
Good Location for what we needed, nice enough staff (although don't expect anyone to come and help you with the door if your key consistently won't work) and large size room. Thankfully I was staying there due to a function in York and had a drink with dinner because had I not and I had seen the state of the bedding before I went to sleep I wouldn't have been able to sleep in the room. The sheets and pillows on my bed (I was sharing a twin room) were stained. However, bathroom and towels were clean. All amenities needed for a nights stay were there - if not slightly overpriced.
5 su 5
di un viaggiatore verificato

Data di pubblicazione: 16-nov-2016
All staff friendly and helpful, very pleasant stay would stay there again
5 su 5
di un viaggiatore verificato da west Sussex

Well trained staff who were there to please guests

Data di pubblicazione: 15-nov-2016
Posizione: The hotel overlooks York racecourse so is ideal for the racegoer. It is not far from the city centre and buses pass the hotel which is good because it
We could not find any faults in the bedroom facilities, bar , restaurant or reception.
4 su 5
di un viaggiatore verificato

A lovely hotel within easy reach of York centre.

Data di pubblicazione: 9-nov-2016
Pro: Though a very large and busy hotel, (there was a wedding party on our night of arrival) it was very quiet and peaceful throughout our stay.
Contro: Plates for the hot breakfast had not been heated so our food became cold by the time we returned to our table. Larger pillows on king size beds.
Posizione: Too many to list - Railway museum a must, also Betty's tea rooms.
This was our second visit to this hotel and again we were pleased with the facilities and comfort of the hotel- especially the king size bed - very comfortable! Staff were polite and attentive. Enjoyed having the option of using the spa facilities.
4 su 5
di un viaggiatore verificato

Great place to stay

Data di pubblicazione: 8-nov-2016
We stayed in the grand room with a lovely balcony and great views over the York race course couldn't fault the room perfect.
5 su 5
di un viaggiatore verificato

Great for half term break

Data di pubblicazione: 5-nov-2016
Pro: Good size room, nice views, lovely pool and hot jacuzzi, nice staff, decent breakfast.
Contro: Quiet for what is a decent size hotel, helpful staff, free parking, can use leisure at anytime, self service huge breakfast!
Posizione: 25 min walk to the heart of York or take the frequent buses to save trying to park. York Minster, Castle Museum and great local shops.
5 su 5
di un viaggiatore verificato da Derbyshire

Great stay but busy at breakfast

Data di pubblicazione: 4-nov-2016
We stayed for 1 night with our son, and booked a 'double double' room. However when we arrived we were allocated two interconnecting rooms - one of which was HUGE. Both rooms very clean and good quality, although the style of décor is a little dated. We enjoyed the swimming pool and facilities, and the hotel would be lovely in the summer as the garden backs onto the racecourse. Hotel is very convenient with short bus-ride into York. Only negative was the 20 minute wait at breakfast time, however the food was excellent. Would happily recommend and stay again.