Hall

Recensioni per DoubleTree by Hilton Hotel - Nottingham Gateway

4 out of 5
DoubleTree by Hilton Hotel - Nottingham Gateway
Nuthall Road, Nottingham, England

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 641 su 1001 recensioni" "
Valutazione di 8 - Buono. 258 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 45 su 1001 recensioni" "
Valutazione di 4 - Scarso. 24 su 1001 recensioni" "
Valutazione di 2 - Terribile. 33 su 1001 recensioni" "

9,4/10

Pulizia

9,2/10

Personale e servizio

8,4/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Weiwei

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Big room and Morden design. Easy Parking.
Soggiorno di 2 notti a marzo 2024
Risposta di Emma Sadler, il giorno 11 mar 2024
Thank you for your 5 star review. We do appreciate all feedback provided by our guests.We look forward to welcoming you back again soon

8/10 Buono

Phillip

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is fine, the pillows are horrible, the tv remote didnt work, the restaurant food is very over priced for what is served. The hotel is fine to stay in and the breakfast is amazing.
Soggiorno di 2 notti a marzo 2024
Risposta di Emma Sadler, il giorno 4 mar 2024
Dear PhillipThank you for your review, we appreciate all feedback from our guests. All of our rooms have feather pillows, please feel free to ask for Foam pillows if preferred on your next visit.I will share your feedback regarding the dinner.We do hope to welcome you back again soon

10/10 Eccellente

Zeba

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was a very beautiful hotel. The rooms were spacious and the beds were very comfy.
Soggiorno di 1 notte a febbraio 2024
Risposta di Emma Sadler, il giorno 19 feb 2024
Thank you for your review. We are so pleased you had an enjoyable stay with us. We look forward to welcoming you again soon.

10/10 Eccellente

A

Soggiorno di 1 notte a febbraio 2024
Risposta di Emma Sadler, il giorno 21 mar 2024
Thank you very much for a 5 star review. We are pleased to see you had a great stay with us and we look forward to welcoming you back again soon

10/10 Eccellente

Charanjit

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Emma Sadler, il giorno 30 gen 2024
Thank you for your review. We do appreciate all feedback given from our guests. We look forward to welcoming you back again soon

10/10 Eccellente

Susan

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Pleasant stay…very dog friendly would recommend. Our go to accommodation when visiting family
Soggiorno di 2 notti a dicembre 2023
Risposta di Emma Sadler, il giorno 15 gen 2024
Dear SusanThank you for your review, we are so pleased you & your furry friend had a great stay with us. We look forward to seeing you all again soon

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good hotel
A good choice in Nottingham.
Soggiorno di 1 notte a dicembre 2023
Risposta di Emma Sadler, il giorno 15 gen 2024
Thank you for your review, we are pleased to hear you had an enjoyable stay and hope to see you again on a return visit to Nottingham.

8/10 Buono

Nathan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Emma Sadler, il giorno 15 gen 2024
Dear NathanThank you for your review score. We do hope you had an enjoyable stay and look forward to welcoming you again soon.

10/10 Eccellente

khaled

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pleasant hotel. It is clean and quiet place to stay.
Soggiorno di 1 notte a dicembre 2023
Risposta di Emma Sadler, il giorno 15 gen 2024
Dear KhaledThank you for your review, I am pleased to hear you had a pleasant stay at the hotel. We do hope to see you again soon.

8/10 Buono

Lorraine

Soggiorno di 1 notte a novembre 2023
Risposta di Emma Sadler, il giorno 5 dic 2023
Thank you for your review.We look forward to welcoming you back again soon!

10/10 Eccellente

Matthew

Soggiorno di 1 notte a ottobre 2023
Risposta di Emma Sadler, il giorno 30 ott 2023
Thank you very much for a score of 10 - we are so pleased you had an all round great stay. We look forward to seeing you again soon.

8/10 Buono

ISABELLE

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hôtel à recommander
Chambre très bien équipée. Très propre. Un petit bémol concernant le petit déjeuner.
Soggiorno di 1 notte a ottobre 2023
Risposta di Emma Sadler, il giorno 30 ott 2023
Thank you very much for your review score. I am pleased to hear the room was suitable for you during your stay with us. I am sorry to hear you had an issue at Breakfast. I do hope this was resolved. We look forward to seeing you again soon

8/10 Buono

Loren

Soggiorno di 1 notte a ottobre 2023
Risposta di Emma Sadler, il giorno 7 nov 2023
Thank you for your review, we look forward to welcoming you again soon

6/10 Soddisfacente

Ceris

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Emma Sadler, il giorno 9 ott 2023
Thank you for taking the time to send your review.we do hope to welcome you again soon

10/10 Eccellente

stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di Emma Sadler, il giorno 2 ott 2023
Thank you for your review. Its great to see you had an all time great stay with us. We do hope to see you again soon

8/10 Buono

Alexander

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a settembre 2023
Risposta di Emma Sadler, il giorno 22 set 2023
Thank you for taking the time to share your review. We look forward to welcoming you again soon.

10/10 Eccellente

Rachael

Soggiorno di 1 notte ad agosto 2023
Risposta di Emma Sadler, il giorno 29 ago 2023
Thank you for a lovely review score of 10. We are pleased you had a great all round stay. We look forward to welcoming you again soon.

6/10 Soddisfacente

Jackie

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nice bar area, nice outside space. Room in poor condition, dirty grouting, bottom of shower screen dirty with limescale, scuffs/stains on bed surround.
Soggiorno di 3 notti ad agosto 2023
Risposta di Emma Sadler, il giorno 22 ago 2023
Thank you for your review, we have noted your comments regarding the room. The hotel has recently added 36 new Superior rooms to our property. The current rooms are due to be refurbished in the next few months.

10/10 Eccellente

Keith

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti ad agosto 2023
Risposta di Emma Sadler, il giorno 22 ago 2023
Thank you for your review score of 10. It is great to see you had an all round great stay and we look forward to seeing you again soon

4/10 Scarso

Natasha

Non mi è piaciuto: Comfort della camera
Wouldn’t stay again.
On arrival we were told we had been upgraded to a superior room in the ‘new wing’. We had booked a superior room anyway. The room was a lot smaller than expected and can’t have been that new as the grouting on the tiles in the bathroom was mouldy. It seemed the old wing was being used as temporary housing for families. The bathroom itself was tiny. If you wanted to use the sink, you had to close the door. This wasn’t ideal if you had used the shower because the bathroom was hot and steamed up. There was no dressing table, just a full length mirror with a plug situated too far away for the hairdryer provided. The room itself was boiling. There was air con but that didn’t work. Our room was on the ground floor with massive windows but all were locked. The room looked onto the car park and main entrance so the curtains had to remain closed. On our first morning, housekeeping knocked on the door at 8:30am to ask if we would like our room cleaned. Breakfast on the first morning was terrible. Everything was dried / shrivel up, even the beans had no sauce in them. The second morning was better. After staying in many Doubletree hotels before, this place was a big disappointment.
Soggiorno di 2 notti a luglio 2023
Risposta di Emma Sadler, il giorno 22 ago 2023
Thank you for your review, we do read all comments and share with the hotel managers who in turn will speak to their department regardring any issues raised.I am sorry the newly refurbished superior room was not to your liking.

8/10 Buono

Raymond

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a luglio 2023
Risposta di Reservations Team, il giorno 31 lug 2023
Thank you for taking the time to leave us a review score. We are pleased to see you had a good stay with us! Kind Regards,

10/10 Eccellente

Jane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ideal for parents visiting students at Uni
We have stayed here several times during our Son's university life at nottingham - it's ideal - loads of free parking, very close to the uni, great breakfast and ALL the staff appear to go the extra mile - rooms are always clean. Please bring back bars of soap!
Soggiorno di 1 notte a luglio 2023
Risposta di Reservations Team, il giorno 26 lug 2023
Thank you for sharing your experience with us. We appreciate your great review and feedback regarding our service and facilities.We look forward to welcoming you back again soon!

6/10 Soddisfacente

Lynda

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di Emma Sadler, il giorno 13 lug 2023
Thank you for taking the time to share your review. We look forward to welcoming you back again in the near future

10/10 Eccellente

Nicola

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a luglio 2023
Risposta di Emma Sadler, il giorno 13 lug 2023
Thank you for a perfect score of 10 in your review. Its great to see you had an enjoyable stay with us. We look forward to welcoming you back again soon

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Will stay here again
The hotel was clean and comfortable and the staff were friendly. I will definitely stay here again. I only gave eco-friendliness a medium rating because I saw no sign of anything they are doing on that front - I think it’s an irrelevant thing to rate a hotel on anyway.
Soggiorno di 1 notte a luglio 2023
Risposta di Emma Sadler, il giorno 13 lug 2023
Thank you for taking the time to share your review. We are certainly eco-friendly in the background of the hotel, as you say you can't see everything. We are so pleased you had an enjoyable stay and we look forward to seeing you again soon

10/10 Eccellente

Jim

Soggiorno di 2 notti a luglio 2023
Risposta di Emma Sadler, il giorno 13 lug 2023
Thank you for your review. its great to see a perfect score of 10. We look forward to welcoming you back again very soon.

10/10 Eccellente

Estlyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Friendly as d helpful staff
From our entry into Hotel we were greeted by a friendly receptionist, every staff member we met were all extremely friendly and helpful! Really enjoyed our stay allbeit a short visit!
Soggiorno di 2 notti a luglio 2023
Risposta di Emma Sadler, il giorno 13 lug 2023
Thank you for your review, I am so pleased you were greeted in a friendly manner by all of our team members. we do hope to see you again soon.

2/10 Terribile

Ann

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e comfort della camera
We booed a room for one night ahead of a Cheerleading competition at the Motorpoint Arena as we needed our 12 year old who was competing to get a good nights sleep. There was a prom taking place in the room beneath ours and we couldn’t get to sleep until 11pm when the prom finished 😞
Soggiorno di 1 notte a giugno 2023
Risposta di Emma Sadler, il giorno 4 lug 2023
Thank you for your review score. I am sorry to hear you were disturb by the Function we had on Friday evening. Unfortunately due to the hotel being fully booked and the room type selected we were unable to move you to an alternative room as we have a limited number of the room type booked. Should you stay again with us in the future please do let us know at the time of booking should you need a quiet room so we can allocate a room in advance or give advance warning.

8/10 Buono

Gordon

Viaggio di lavoro
Mi è piaciuto: Pulizia
Decent hotel although getting a little tired, bed very uncomfortable, check in staff miserable, not even interested that I had Hilton honours membership. Issues with lights in wc
Soggiorno di 1 notte a giugno 2023
Risposta di Emma Sadler, il giorno 4 lug 2023
Thank you for your review. Your comments have been shared with the team. The hotel has recently had a new 36 bedroom extension with Superior rooms, these are available to book. The remaining rooms at the property are due to be renovated very soon.With regards to your Hilton Honors Membership we recommend you book directly on the Hilton Website to receive recognition of your Hilton Status and to accrue Points & Stay Bonuses. When booking through a 3rd party website no benefits are received.We do hope to welcome you back again.

2/10 Terribile

Mary

Soggiorno di 1 notte a giugno 2023
Risposta di Emma Sadler, il giorno 28 giu 2023
Thank you for your review. I am sorry to see you have given a low score for your stay. i am unsure if the issue you had during your stay was resolved but please do always speak to the Front Desk team and they will assist with any issues that may arise.

8/10 Buono

Tim

Soggiorno di 1 notte a giugno 2023
Risposta di Emma Sadler, il giorno 13 lug 2023
Thank you for your review, we look forward to welcoming you back again soon.

10/10 Eccellente

mark

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent overnight stay . Very comfortable and clean. Breakfast really good . Would definitely stay again. 10/10
Soggiorno di 1 notte a giugno 2023
Risposta di Emma Sadler, il giorno 20 giu 2023
Thank you for submitting a review, its great to see you had a wonderful stay with us. We look forward to welcoming you back again soon

10/10 Eccellente

Fionnuala

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very pleasant stay
Excellent, friendly, clean and comfortable. Only negative was evening food. Lots of choice but over-priced for bar setting. Menu was not easy to read in group of four.
Soggiorno di 1 notte a giugno 2023
Risposta di Emma Sadler, il giorno 20 giu 2023
Thank you for your review, we do appreciate all feedback given. your comments regarding food pricing have been shared with the Food & Beverage Team. We look forward to seeing you again soon.

6/10 Soddisfacente

John

Soggiorno di 1 notte a giugno 2023
Risposta di Emma Sadler, il giorno 20 giu 2023
Thank you for submitting a review, we do hope to see you again soon

10/10 Eccellente

Debbie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Friendly and efficient
We booked the room for a trip to the Download Festival in Donington. Due to traffic issues we arrived extremely late but still received an excellent welcome with complimentary welcome cookies which were gratefully received. My brother is diabetic and on the last morning he suffered a hypo brought on mostly by the extreme heat. The staff who assisted my neice were extremely professional, knowledgeable about what to do and very reassuring to her. I couldn't recommend this hotel and the wonderful staff any more in l tried. They were top class and l will certainly be using them again.
Soggiorno di 4 notti a giugno 2023
Risposta di Shan Hucker - Director of Sales, il giorno 14 giu 2023
Good morning Debbie,Thank you for choosing to stay with us here at the DoubleTree Nottingham-Gateway Hotel to attend the Download Festival. Your booking is very much appreciated. Thank you so much for your very kind words, it is very much appreciated, as well as you taking the time to do so. I am pleased that you did make contact, as I wanted to check that your brother and niece were okay and arrived home safe and well after their long journey. My colleagues and I were only too pleased to assist your brother and your niece on Monday morning and really delighted that they are both well and okay and was able to continue with their journey later that day.Please do not hesitate to contact me when you and your family are next due to stay with us and we would be absolutely delighted to welcome you all back to the DoubleTree Nottingham - Gateway Hotel in the future and very much look forward to seeing you again.Wishing you and your family all the very best,from Shan and the Team at the DoubleTree Nottingham - Gateway Hotel.

10/10 Eccellente

Kevin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a giugno 2023
Risposta di Emma Sadler, il giorno 13 giu 2023
Thank you for your review, it is great to see you had an all round great stay. We look forward to welcoming you back very soon.

10/10 Eccellente

Toni

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wonderfully friendly staff and fabulous room.
Soggiorno di 1 notte a giugno 2023
Risposta di Emma Sadler, il giorno 13 giu 2023
Thank you for a perfect 10. Your comments will be shared with the hotel team. We look forward to welcoming you again soon

10/10 Eccellente

Helen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful hotel
A beautifully presented and well kept hotel within lovely surroundings. Staff all friendly and helpful. Family room was spacious and super comfortable. Thank you for a lovely stay.
Soggiorno di 1 notte a giugno 2023
Risposta di Emma Sadler, il giorno 5 giu 2023
Thank you very much for a glowing review. We are so pleased you had a lovely stay with us. We look forward to seeing you again soon.

8/10 Buono

Toni

Soggiorno di 1 notte a maggio 2023
Risposta di Emma Sadler, il giorno 13 giu 2023
Thank you for taking the time to submit a review, it is appreciated. We look forward to welcoming you back again soon

10/10 Eccellente

Scott

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2023
Risposta di Emma Sadler, il giorno 17 mag 2023
Thank you for your review score.We are pleased to see you had a good stay with us

10/10 Eccellente

Paul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2023
Risposta di Emma Sadler, il giorno 16 mag 2023
Thank you for your review. We look forward to welcoming you back again soon

8/10 Buono

Debbie

Soggiorno di 1 notte a maggio 2023
Risposta di Emma Sadler, il giorno 16 mag 2023
Thank you for your review. We look forward to welcoming you back again soon

10/10 Eccellente

john

Soggiorno di 1 notte a maggio 2023
Risposta di Emma Sadler, il giorno 9 mag 2023
Thank you for your review score of 10. We are so pleased you had an great stay with us. We look forward to welcoming you back again soon

10/10 Eccellente

Sarah

Soggiorno di 1 notte ad aprile 2023
Risposta di Emma Sadler, il giorno 27 apr 2023
Thank you for taking the time to share your review score. It looks like you had a great stay with us. We do hope to see you again soon.

10/10 Eccellente

Akil

Mi è piaciuto: Pulizia
Soggiorno di 1 notte ad aprile 2023
Risposta di Emma Sadler, il giorno 16 mag 2023
Thank you for your review. We look forward to welcoming you back again soon

10/10 Eccellente

THOMAS

Soggiorno di 2 notti ad aprile 2023
Risposta di Emma, il giorno 11 apr 2023
Thank you for your review, It is great to see a perfect score of 10. We do hope to see you again soon.

2/10 Terribile

Louise

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front desk good friday should not have been in charge of customers
Soggiorno di 1 notte ad aprile 2023
Risposta di Emma, il giorno 11 apr 2023
I am sorry to see your review regarding our Reception Team Member, these comments have been shared with the Reception Manager.

8/10 Buono

Lisa

Soggiorno di 1 notte ad aprile 2023
Risposta di Emma, il giorno 11 apr 2023
Thank you for taking the time to share your review, we do hope to see you again soon.

10/10 Eccellente

Toni

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing stay as always. Choc chip cookie on arrival was a nice touch. Receptionist was pleasant but a bit distracted. Food and service in bar amazing a good value. Biscuits in room would be nice to offer. Otherwise excellent
Soggiorno di 2 notti a marzo 2023
Risposta di Emma, il giorno 11 apr 2023
Thank you for your lovely review, the Cookie is certainly a big favorite of ours! We look forward to seeing you again soon

10/10 Eccellente

Haidar

Soggiorno di 1 notte a marzo 2023
Risposta di Emma, il giorno 11 apr 2023
Thank you for a Perfect 10, we do hope to see you again soon!