Dear Jason,First of all, we would like to thank you for sharing your feedback with us and for your kind words about our staff.We are sorry to read that our hotel did not meet with your expectations. We would have appreciated that you had informed us about your discomfort during your stay and therefore, we would have tried to solve any inconvenience.Our intention at all times is that our guests feel at their best and enjoy their holidays. However, we take note of your comments which help us to improve.We hope you give us a second chance in the near future.Kind regards,Customer Service Department.Hotel Servigroup La Zenia.

Estimado IngMarie,Gracias por su comentario en Expedia y por su valoración tan positiva.Esperamos volver a verle en un futuro.Saludos cordiales,Atención al cliente.Hotel Servigroup La Zenia.

Dear guest,Thank you for your review on Expedia. We are very happy to know that you enjoyed the food in our buffet.With reference to the filtered water, we would like to clarify that we have no inconveniences in offering it to our guests if they request it. We have taken note of your comment to detect any posible error.On the other hand, we have never had an ourdoor jacuzzi. We have a Wellness Centre with an indoor jacuzzi.We hope to welcome you back soon.