Worst Hotel Stay Ever
Data di pubblicazione: 30-set-2016 su Hotels
This is the worst hotel stay I have ever had. The front desk was unfriendly and unhelpful. Their valet is an absolute joke. I left my car at the front of the hotel and said to the valet, "I'm valeting, you got it?" and he said "Yes mam I will take care of it." That was at 4:50pm. I went downstairs the next day at 11am, and asked for my car. They said they didn't have it. The valet then said, that there was a car that was left over night with the keys on the dash, and asked if it was mine? It was, and thank goodness it was still there. The next morning I woke up to insane jack hammering. I was on a sales call and had to hang up because I couldn't hear and they couldn't hear me. My floor smelled like paint. They are redoing the hotel, and the rooms look great, but this was an AWFUL stay.
4-ott-2016 di General Manager, Hotel
We’re sorry to hear you had issues during your stay with us and want you to know this is not the type of experience we aim for our guests to have during their stay. We have passed this feedback on to the appropriate departments for correction. We hope you’ll give us the chance to make it up to you in the future should your travels bring you back to Orlando.
Peter M. Merrill
General Manager HGV Orlando Resorts