Valutazioni basate su 507 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
4,4 su 5
94% degli ospiti consiglia questa struttura
4,6 Pulizia della camera
4,5 Servizio e personale
4,5 Comfort in camera
4,5 Condizioni dell'hotel
Hanno pagato e soggiornato.
Abbiamo verificato.
4 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Great gluten free restaurant!

Data di pubblicazione: 25-ago-2015
The hotel was very clean and well taken care of. My finance, who was a hotel manager, was impressed with the upkeep, cleanliness, and attentive staff. The best part of the hotel for me was the bar and restaurant. I have Celiac disease and finding places to eat can be stressful. The servers, bartenders, and chef were very knowledgable about the allergy (even warning me that although on the "gluten free" menu, the calamari and fries were prepared in a shared fryer). There were many options available and I did not get sick from the food. I would definitely stay at this hotel again!
Commenti EPC
1-set-2015 di HotelMgmt, EPC
We’re delighted to hear that your recent stay with us at The Westin Orlando Universal Boulevard was comfortable and provided you with the dining option you needed. Our guests’ satisfaction is paramount and we thank you for sharing your appreciation of the efforts of our staff. We would love to welcome you back in the future and we thank you for your gift of feedback.
4 su 5
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di un viaggiatore verificato da Youngstown, Oh

Nice hotel if you drive

Data di pubblicazione: 24-ago-2015
I pro: Most pleasant hotel staff I've encountered.
Let me say, first, that the staff was incredible. Everyone from the check-in desk to the cleaning staff was friendly and helpful. Our room was clean and pleasant and the pool area is beautiful. The only downside was that we flew in to go to Universal and Disney and the hotel isn't within hot Florida walking distance to anything. I'd definitely recommend staying here if you come by car.
Commenti EPC
1-set-2015 di HotelMgmt, EPC
Thank you for letting us know how refreshing your recent stay at The Westin Orlando Universal Boulevard was. We apologize if our location did not meet your needs, but would like to inform you that we do offer a complimentary shuttle to Universal, making getting to the park almost effortless. We appreciate your recommendation and compliments for our staff and hope you will return in the future for another stay.
5 su 5
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di un viaggiatore verificato

Close to Universal, Nice Shuttle. Speedy check-in

Data di pubblicazione: 19-ago-2015
I pro: The pool area, the amenities, parking was also convenient (garage).
I contro: The in-room amenities. We only had 2 coffee pods for a four day stay. We did not ask for more, just had breakfast downstairs.
Posizione: The convention center is across the street, the Orlando eye is very close. Pharmacy, grocery and gas stations within short distances.
Wonderful stay. Very clean room. Breakfast was nice, but pricey.
Commenti EPC
24-ago-2015 di HotelMgmt, EPC
Thank you for your review of The Westin Orlando Universal Boulevard. We were so happy to learn that we could meet your expectations and provide you with rejuvenating accommodations in a convenient location. As you have mentioned, we feature shuttle service that enhances our guests’ encounter. Our team is always available should you ever need any additional amenities. Please visit us again soon as it would be our pleasure to welcome you back once again.
4 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Great Hotel but...

Data di pubblicazione: 17-ago-2015
I pro: Room service was great!
Everything about this hotel was awesome until they hit you with extra fees. $18 to park your car yourself! $15 a day resort fee. I could go on.
Commenti EPC
24-ago-2015 di HotelMgmt, EPC
Thank you for sharing your impressions. We appreciate knowing you enjoyed your overall stay with us. In-room dining can be quite a treat and our team works hard to ensure that fresh, delicious choices are delivered to your guest room with precision. While we do charge for parking, many guests make use of our full service valet for a convenient alternative. Our resort fee entitles you to enjoy two welcome drinks, two bottles of water, complimentary scheduled transportation to a variety of area theme parks, use of our bicycles and more. We hope to welcome you back again to take advantage of all of the benefits for your next visit.
4 su 5
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di un viaggiatore verificato da Dallas, TX

Disney World is no where near by

Data di pubblicazione: 14-ago-2015
I pro: Rooms were nice and up to date, extremely clean and excellent pool area.
I contro: Staff and there lies
Posizione: If your wanting to be near Disney World don't book this hotel. Hotel staff lied about having a shuttle to take you to Disney World. Book else where
This is a great location for family and if your only going to SeaWorld and Universal Studios, the hotel has a free shuttle that comes and picks you up and drop you off at the location. But there is no hotel shuttle that goes to Disney World. Hotel staffed lied before I booked this hotel and they informed me they did have a free shuttle that goes to Disney which wasnt the case. The taxi's cab are extremely expensive round trip there and back to Disney was 120.00 for two people. But other then that the hotel is very nice and quiet.
Commenti Hotel
25-ago-2015 di HotelMgmt, Hotel
We always want to welcome our guests to the best in service for a fully refreshing encounter at our Orlando hotel. Our shuttle service provides transportation to many local area theme parks including Universal and SeaWorld, as you have mentioned. We apologize if you encountered any confusion regarding the drop off locations. It is never our intent for guests to feel misled in any way and for that we are truly sorry. Your comments will be shared with our team. Be well.
5 su 5
Consigliato
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di un viaggiatore verificato

Localização atendimento e conforto total

Data di pubblicazione: 8-ago-2015
I pro: piscina e localização
I contro: café manhã incluso
Posizione: muito tranquilo a logística de localização e acessibilidade
a melhor possível com total conforto com muita tranquilidade e silencio com total segurança
3 su 5
di un viaggiatore verificato

Decent hotel - good location

Data di pubblicazione: 28-lug-2015
Hotel really needs a renovation, everything is pretty outdated. Otherwise very nice, welcoming staff.
Commenti Hotel
3-ago-2015 di HotelMgmt, Hotel
We are grateful for your feedback and glad to know you enjoyed our location and welcoming associates. It is disappointing if you were not fully impressed with our décor. Your suggestions will be shared with our management team as we always want our guests to enjoy all that we offer. It is our hope that you will join us again.
4 su 5
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di un viaggiatore verificato

The best food compare with many hotels around.

Data di pubblicazione: 26-lug-2015
I pro: Room service its great!
I contro: I had stayed in other Westin hotels in California and they are super clean. Bathrooms need a better maintenance by housekeepers.
Posizione: I was glad that it was close to the convention center. I could walk and do my workout in the morning.
Great customer service during check in and during dinning.
Commenti Hotel
4-ago-2015 di HotelMgmt, Hotel
We are so glad you enjoyed your stay at The Westin Orlando Universal Boulevard and took the time to share your valuable feedback. Knowing you found dining with us to be the best in the area is something we like to hear. As you have mentioned, the Orange County Convention Center is just across the street from our property. We will provide your feedback for additional care to be taken with our housekeeping associates. It is our hope that you will join us again in the future.
4 su 5
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di un viaggiatore verificato da H

Short stay

Data di pubblicazione: 19-lug-2015
Excellent value for money hotel. Very comfortable beds.
Commenti EPC
20-lug-2015 di HotelMgmt, EPC
We are so glad you appreciated the value you found at The Westin Orlando Universal Boulevard as well as our Heavenly Beds. It is our hope that you have a chance to visit us again. Thank you.
3 su 5
di un viaggiatore verificato da Dallas, TX

Dissapointed

Data di pubblicazione: 6-lug-2015
Westin at Universal Orlando was a dissapointing experience. Below is why: 1) Facilities are below the expectation for a Westin. 2) Service is below average with attitudes and lack of effectiveness solving problems. 3) Room comfort is compromised at night due to AC not cooling below 64. The 64 is the minimum reached around 3 am. After that it goes back to 68-70. Too hot for Florida. The hotel feels more like a Hyatt Place rather than a Westin.
Commenti Hotel
13-lug-2015 di HotelMgmt, Hotel
Thank you for taking the time to share your comments with us. Your perspective is certainly appreciated as we are always eager to learn from all of our guests’ experiences. We regret any inconveniences you may have encountered or you were not comfortable with the temperature of your guest room. Please know that we have shared your feedback with our management team. We hope we have another chance in the future to offer you the experience you deserve from a Westin. Be well.