Valutazioni basate su 298 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
3,8 su 5
80% degli ospiti consiglia questa struttura
3,9 Pulizia della camera
3,9 Servizio e personale
3,9 Comfort in camera
3,8 Condizioni dell'hotel
Hanno pagato e soggiornato.
Abbiamo verificato.
3 su 5
Consigliato
per Tutti
di un viaggiatore verificato

It was ok

Data di pubblicazione: 3-ago-2015
It was ok, we have an inconvenience the first night due to some leak in the master bath room, we were moved to another room the next day, no problem after that.
4 su 5
Consigliato
per Tutti
di un viaggiatore verificato da US

Nice place, nice location

Data di pubblicazione: 31-lug-2015
I pro: The rooms, especially the kitchens. Pools and bbqs were great.
I contro: Do not call the rooms and ask to sell timeshares, very unprofessional. Improve the laundry facilities, kind of outdated.
Posizione: Great location, however cannot walk to Disney. Don't even thing about it. A lot of places to eat and shop around it.
The place is quite big, it has 3 pools, volleyball field, gas bbqs etc. The rooms are very nice, clean with very well equipped kitchens. Most of the furniture is in great condition. The only problem we had with the room was electrical and they came to fix it, but they didn't. The most annoying thing was the phone ringing early in the mornings. I guess they were trying to sell their timeshares. This is absolute absurd. Pools and bbq areas are crowded in the afternoon, the staff looks unhappy. Maintenance guys running with golf carts all around the property, very unsafe. Checking in and out was super fast.
1 su 5
di un viaggiatore verificato da miami

Better deals right across the street

Data di pubblicazione: 11-lug-2015
No effort made to accomodate request for ground floor did not feel staff cared or tryied to accomodate request although rented multiple rooms
5 su 5
Consigliato
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di un viaggiatore verificato da r

Really nice

Data di pubblicazione: 9-lug-2015
Every body was nice ,always clean towels ,friendly people,the pool very clean ,we reAly had a good time ,I will come back in a few months,I can't wait ,oh !!!!!and the price !the best !
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato da South Carolina

Nice, convenient hotel!

Data di pubblicazione: 3-lug-2015
The staff, from the front desk to room service, was very friendly, helpful, and on point. It's close to the main attractions and had many restaurants and grocery stores within walking distance. And the pools were really nice and clean! Only thing is our room had an awful smell of mildew. Bought air freshener and it was still there. I think they need to upgrade their rooms. Closet doors broken, microwave stopped working, and it smelled old.
3 su 5
Consigliato
per Tutti
di un viaggiatore verificato da Benton, WI

Unexpected fees...

Data di pubblicazione: 7-giu-2015
I pro: Very comfortable bed...
I contro: Stop charging for internet and local calls!
Posizione: Without a GPS, we would have gotten lost!
I was not aware that there would be a $40 charge for wireless internet (I've never heard of a hotel charging for internet before). I was also charged for a local phone call (I've never heard of such a thing before either)... Hidden fees are everywhere!
Commenti Hotel
30-giu-2015 di Westgate Customer Care, Hotel
Thank you so much for your input. We are proud to offer Wi-Fi on property. This service is free to all of our owners, but is still accessible to all other guests for a fee which can be settled at the front desk. We hope that this will not prevent you from staying with us once again.
3 su 5
Consigliato
per Famiglie
di Mark da Ashville, AL

Beware of unseen detractors.

Data di pubblicazione: 7-mag-2015 su Hotels
Good price but I was met with a typical condo high pressure sales pitch when I checked in. Some of the pools were under construction from 8am to 8pm every day. (noisy and dusty) I was not made aware of these detractors.
Commenti Hotel
30-giu-2015 di GuestRelations, Hotel
We appreciate your feedback. We are saddened to hear that you were not able to enjoy your vacation the way that you wanted. We do apologize for any inconvenience that you may have experienced as a result of attending one of our timeshare presentations and are sorry that this distracted you from your family vacation. We hope to have another chance to provide you with a wonderful stay. -Luna
2 su 5
Consigliato
per Famiglie
di un viaggiatore verificato

in great neighborhood

Data di pubblicazione: 6-mag-2015 su Hotels
They are having some construction which was really bad, workers and machines were making too much noise. made us inspect the entire room for no reason. also they try to sell their time share and calling to the room and making appointment which was very annoying.
Commenti Hotel
30-giu-2015 di GuestRelations, Hotel
We appreciate your feedback. We are saddened to hear that you were not able to enjoy your vacation the way that you wanted. We do apologize for any inconvenience that you may have experienced as a result of attending one of our timeshare presentations and are sorry that this distracted you from your family vacation. We hope to have another chance to provide you with a wonderful stay. -Luna
4 su 5
di un viaggiatore verificato da Valrico FL

Ridiculous pet fee for a one night stay.

Data di pubblicazione: 5-mag-2015
I pro: Cleanliness and decoration
I contro: Pet fees as noted
We had to scramble to find a friend to watch our dog D/T the pet fee. Unit was clean and attractive, balcony too small.
Commenti Hotel
30-giu-2015 di Westgate Customer Care, Hotel
Thank you for sharing your feedback. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future.
4 su 5
Consigliato
per Famiglie
di christopher da Lakeland

great place

Data di pubblicazione: 27-apr-2015 su Hotels
Very nice place to stay. Staff was very friendly and helpful.the only cons I can ran into was the lack of an elevator in the building we were in. We stayed on the 3rd floor. I don't know about you but I don't like carrying luggage up 3 floors of stairs.
Commenti Hotel
11-lug-2015 di GuestRelations, Hotel
Thank you for sharing your review! We're glad you enjoyed your stay and that we were able to make it yet another memorable vacation experience! Customer service is very important to us, and we’re very pleased our staff met your standards. We look forward to seeing you in the future. Ray