Too Pushy and really shady
Data di pubblicazione: 21-apr-2016 su Hotels
When we arrived, the staff was pushy about their time shares and when we repeatedly said we weren't interested, they tried to tell us we had to listen to another sales pitch before letting us have the key. I told them we had paid already and would like my key now as I wasn't interested and did not want to waste my time or theirs. She said we had to sign up for the free breakfast (another sales pitch) and I firmly said "no". Once we finally got to the room, it was okay. Nothing to write home about though. We did receive multiple calls from their "customer satisfaction" group who again tried to sell us on the time share. They kept wanting to know when we would be there so they could stop by. This made me nervous and wonder if they were trying to find out when we would be gone. Overall, it seemed shady and I would never stay here again..
2-lug-2016 di GuestRelations, Hotel
Thank you for taking the time to share your feedback with us. It disappoints us to see that you may have experienced some concerns during your stay with us. Please be advised that we are a timeshare resort, and we offer the opportunity to your to our guests and owners. There is no obligation to attend, with the exception of those who are traveling under a special package. We do offer certain incentives in exchange for your time. It is never our intent to make you feel uncomfortable in any way, as we only desire to best educate our guests on the perks of timeshare ownership. It is our sincere hope that you may permit us another chance to better exceed your expectations.