Valutazioni basate su 884 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
3,7 su 5
74% degli ospiti consiglia questa struttura
4,1 Pulizia della camera
3,8 Servizio e personale
3,9 Comfort in camera
3,7 Condizioni dell’hotel
Recensioni verificate di Expedia
Hanno pagato e soggiornato. Abbiamo verificato.
4 su 5
di un viaggiatore verificato

Data di pubblicazione: 19-set-2016
the room is clean and safe , transportation is convenient
Commenti Hotel
19-set-2016 di MCapel, Hotel
Dear Guest: Thank you for staying with us! We are concern to assure our guests an stay pleasant as possible , and we appreciate your comments , Best regards, MCapel Customer service
3 su 5
di un viaggiatore verificato da santiago.veraguas

Céntrico accesible

Data di pubblicazione: 12-set-2016
El personal se esfuerza por atender bien.pero al panameño le falta conciencia del trabajo que realiza y que debe mejorar el trato al cliente. Parece estar a la defensiva o permanente desconfianza. Es cultural debemos cambiar la actitud.además entender que el trato al cliente individual es diferente al del grupo familiar. Excelente el trato del paisano Guna del Buffet.el entiende que tratar amablemente no es rebajarse. La mayoría arrogantes como es común en la ciudad.
Commenti Hotel
14-set-2016 di MCapel, Hotel
Estimado Huésped: Reciba nuestros cordiales saludos y agradecimientos por sus comentarios. Nos complace saber que nuestro colaborador de restaurante le atendió de una forma satisfactoria. De igual forma hemos compartido sus comentarios con todas nuestras áreas con el propósito de mejorar. Muchas gracias por sus observaciones. Quedo a las ordenes en esta su casa. Atentamente, Mirna Capel Atencion al Cliente
4 su 5
di un viaggiatore verificato da caribbean

Nice hotel

Data di pubblicazione: 8-set-2016
I really enjoyed my stay at Hotel Continental. The hotel is really nice and at a central location in the city. The staff are very friendly and helpful and the rooms are really clean. I will strongly recommend the hotel to my friends.
Commenti Hotel
9-set-2016 di MCapel, Hotel
Dear Cali: Thank you for staying with us! We are concern to assure our guests an stay pleasant as possible , and we appreciate your comments , Best regards, MCapel Customer service
5 su 5
di un viaggiatore verificato da Calgary AB

Staff was very friendly!

Data di pubblicazione: 15-ago-2016
Pro: Value, location, friendly staff
Contro: The casino wasn't open due to construction.
Stayed in February for 3 nights. It is an older hotel, starting to show its age. The rooms were very good, comfortable and clean. We ate breakfast in the hotel one morning and it was alright. What the hotel lacked in amenities and age, the employees more than made up for with their excellent service. Very comfortable and reasonably priced.
Commenti Hotel
22-ago-2016 di MCapel, Hotel
Dear Kalgary Kev: Thank you for staying with us! We are concern to assure our guests an stay pleasant as possible , and we appreciate your comments , Best regards, MCapel Customer service
2 su 5
di un viaggiatore verificato

Very old property location is good It's 2 star

Data di pubblicazione: 24-lug-2016
On my checkin hotel wanted to charge 22 dollars extra for second person
Commenti Hotel
25-lug-2016 di MCapel, Hotel
Dear Guest: If the reservation was a single room. the charge of $22.00 is the regular price for a double room. Sorry for the misunderstanding. Regards, Customer Service
5 su 5
di un viaggiatore verificato da San Antonio

Data di pubblicazione: 15-lug-2016
Good experience and service was good,staff was very helpful and amable
Commenti Hotel
18-ago-2016 di MCapel, Hotel
Dear Mr. Ray: Thanks for your feedback, glad to know that you had a good experience. Customer Services.
4 su 5
di un viaggiatore verificato da LA

Good value

Data di pubblicazione: 6-lug-2016
Pro: good location and value
Contro: staff didn't really know what was going on. Language barrier I think was only part of the problem.
Posizione: close to casinos bars and nightlife.
It has a good location. difficult to find in a rental car. room quality was average but the price was right
Commenti Hotel
22-lug-2016 di MCapel, Hotel
Dear Mr. Trevor: Thanks for your feedback. Sorry about the inconveniences you had during your stay. Regards, MC Customer Services
4 su 5
di Jose Luis

Excellent location

Data di pubblicazione: 30-giu-2016 su Hotels
Was a good choice.... you can enjoy being there...
Commenti Hotel
22-lug-2016 di M Capel, Hotel
Dear Mr. Jose Luis: Thanks for your comments. Glad to know that you enjoyed your stay. Best regards, Mirna Capel Customer Services
3 su 5
di Ricardo

Data di pubblicazione: 28-giu-2016 su Hotels
Commenti Hotel
23-ago-2016 di General Manager, Hotel
Estimado Señor Ricardo: Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios con los cuales nos ayuda a mejorar nuestros servicios. Atenamente, MCapel Atención al Cliente
2 su 5
di Otto St. da Bogota

Pesimo

Data di pubblicazione: 26-giu-2016 su Hotels
Reserve en este hotel para dar una sorpresa y el sorprendido fui yo, empezando por qué el servicio que ofrecen en la página no es lo que realmente venden, noches de habitación sin desayuno, sin mini bar, todos los servicios son adicionales y la piscina parece una pileta de peces, no se dejen confundir por las fotos, pese a tener buenas instalaciones, la atención por parte de los empleados es pésima. Nunca hubo un botones que subiera las maletas ni nos mostrará la habitación, el mini bar era una nevera totalmente vacía, los desayunos costaban más de 15USD por persona, lo cual es un robo total. El alimento que preparan en el restaurante es deficiente, con animales entre la comida y el servicio a la habitación llega con la comida fría y después de más de 40 minutos. Definitivamente no lo recomiendo, debería tener máximo dos estrellas. Definitivamente me da tristeza que la página de hoteles.com, no confirme la veracidad de los datos consignados en la misma. Nuevamente no lo recomiendo. Pesimo.
Commenti Hotel
22-lug-2016 di M Capel, Hotel
Estimado Sr Otto: Le saludo y ofrezco sinceras disculpas por las molestias y su mala impresión. Sus observaciones han sido compartidas con los responsables de las áreas. Lamentamos no haber podido atenderlo durante su estadía y resolver esto antes de su partida. Atentamente, MCapel Atención al Cliente