5th Stay, but likely not again
Data di pubblicazione: 20-nov-2016
I've stayed at the Lumen at least 5 times so that says something about the great location and wonderful breakfast buffet. However this particular room was the smallest EVER as you couldn't even get the window open w/o moving the bed or the closet w/o closing the bathroom door. Yes, it's old in need of paint and patching, but I always gave it a pass because of the location and breakfast staff. However this last stay not only did our toilet get clogged, but because it happened at 10pm there was only one poor soul who was also handling the front desk. He told us no one from service was there so he couldn't help. When we pressed on just asking for a plunger roughly 20-25 minutes later he showed up with one and we had to take care of the problem ourselves as he didn't know what to do. Not only that, but our room was hot and the AC not working so he had to make a change to the system to get it going which took another 20 minutes. Then at 11:30pm he knocks on the door as apparently someone else was having an issue, but he accidentally came to our room. Mind you we had a plane to catch to Spain at 7am so we already had to get up at 4:30pm. If this had been my first stay it would have been my last. There are tons of hotels to choose from so I will not return. FYI the free Wi-Fi is terrible and has been this way for years as they've clearly made no effort to correct the poor connection. The topper was that the maids didn't come on Friday.