Dear Sir First of all I would to say thank you very must for your supported us. May I explained that, the room you have reserve is Superior room it's not Luxury room sir. That night the hotel is fully booked and you made booking last minute and check in around 03.00 am. and you stay in the room until morning and check out nothing comment. About service, our receptionist try to find out vacant room for you and escort you to the room and nothing comment. It's very short time to service. I'm sorry I don't know what is wrong. About the cleanliness we have house keeping sport check every room. thank you very much.

Dear MR.Carl-gustav Aronsson,thank you very much for taking your time to share your experiench with us. we have taken noted of akk feedbacks ehich are very helpful. thank you for sharing the deteils and please rest assured that we will take appropriate action to improve our service quality. we hope that we will have an opportunity once again to serve you for the next visit in the near futuer.

Dear MR.Miluse Stepanek,thank you very much for taking your time to share your experiench with us. we have taken noted of akk feedbacks ehich are very helpful. thank you for sharing the deteils and please rest assured that we will take appropriate action to improve our service quality. we hope that we will have an opportunity once again to serve you for the next visit in the near futuer.

Dear Khun.Bhatchanawan Sethabhat,thank you very much for taking your time to share your experiench with us. we have taken noted of akk feedbacks ehich are very helpful. thank you for sharing the deteils and please rest assured that we will take appropriate action to improve our service quality. we hope that we will have an opportunity once again to serve you for the next visit in the near futuer.

Dear MR.Walter,thank you very much for taking your time to share your experiench with us. we have taken noted of akk feedbacks ehich are very helpful. thank you for sharing the deteils and please rest assured that we will take appropriate action to improve our service quality. we hope that we will have an opportunity once again to serve you for the next visit in the near futuer.

เรยน คณSilaporn Saetaeเราขอขอบคณลกคาเปนอยางสง ทคณสละเวลาแบงปนประสบการณกบเรา เราไดรบทราบความคดเหนของทานแลวซงมประโยชนมาก ขอขอบคณสำหรบการแบงปนรายละเอยด และโปรดวางใจไดวาเราจะดำเนนการอยางเหมาะสมเพอปรบปรงคณภาพการบรการของเรา เราหวงวาเราจะมโอกาสใหบรการคณอกครงสำหรบการเยยมชมครงตอไปในอนาคตอนใกลน

Dear Guest Thank you for yours suggestion. Sincerely you