Valutazioni basate su 3.599 recensioni verificate

4,6 su 5
95% degli ospiti consiglia questa struttura
4,7 Pulizia della camera
4,6 Servizio e personale
4,7 Comfort in camera
4,6 Condizioni dell’hotel
Recensioni verificate di Expedia
5 su 5
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di un viaggiatore verificato da Manalapan, NJ

Presidents Weekend Getaway

Data di pubblicazione: 21-feb-2017
Pro: Breakfast was delicious and the coffee was fantastic. The staff were extremely nice & helpful. The rooms were clean, the beds were very comfortable
Posizione: It is located nearby all restaurants and bars. Within walking distance to all historical sights.
This was our first trip to Philadelphia and we chose Sofitel hotel based upon the reviews given. We were not disappointed at all. From the moment we walked into the hotel we were treated very nicely. We arrived early and asked about early check in, our room wasn't available just yet however they checked our bags, valeted our car and said they would call us when it was ready. We took in the historic sites and true to word within an hour they called saying our room was ready, almost 3 hours before check in time! Our room was clean with ample towels and the climate was perfect. We were on the top floor and although we did not have a "View", we were not looking to book a room with a view of the skyline. Concierge was extremely helpful in giving us recommendations for nearby restaurants for dinner they also arranged for a shuttle to pick us up on our next day of sightseeing. Breakfast was included in our room and the buffet was absolutely perfect. BTW I never had a better cup of coffee in my life and wanted to sit there drinking it all morning! The staff was very friendly and professional.
Commenti Hotel
21-feb-2017 di Angela - GM, Hotel
Bonjour Beverly, Thank you for your great review! I am absolutely delighted that you enjoyed so many aspects of your stay from our great downtown location, exclusive So-Beds, weekend breakfast buffet in Chez Colette, and especially that our ambassadors provided you with a memorable experience. We would love to welcome you back again the next time you have the opportunity to visit Philadelphia.
4 su 5
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di un viaggiatore verificato

Great staff but room older

Data di pubblicazione: 16-feb-2017
Great staff but room older and needs updating. Not the standard that we're used to seeing from Sofitel.
Commenti Hotel
16-feb-2017 di Angela -GM, Hotel
Bonjour, Thank you for your feedback. We continuously apply updates to our hotel and rooms and will certainly take your review into account for our next upcoming changes. We would love to welcome you back again and especially to enjoy all future upcoming enhancements to our hotel.
5 su 5
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di un viaggiatore verificato

Data di pubblicazione: 14-feb-2017
I really enjoyed my stay - the suite was big and comfortable and quite luxurious. There was some wear and tear in the room and when I came into the room, there were some plastic wrappers on the floor that I threw into the dustbin. But overall it was a good stay. The food I got for room service though was below expectation as the menu description of the Plateau Francais plate was quite different from what I actually got which was rather disappointing.
Commenti Hotel
17-feb-2017 di Angela - GM, Hotel
Bonjour, Thank you for your feedback. I will share with our team. We would love to have you stay with us again.
5 su 5
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di un viaggiatore verificato

Data di pubblicazione: 14-feb-2017
We stayed 3 days at the Sofitel and had a good time and good nights of sleep. The hotel is within walking distance of just about everything you might want to see in Philadelphia.
Commenti Hotel
17-feb-2017 di Angela - GM, Hotel
Bonjour, Thank you for your feedback. We would love to have you stay with us again the next time you are in Philadelphia.
5 su 5
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di un viaggiatore verificato da USA

convenient to Philly sights

Data di pubblicazione: 14-feb-2017
Pro: good location
Contro: excellent as is
Posizione: Rittenhouse Square and many fine restaurants are right outside the door....major Philadelphia sights are all within walking distance.
First stay at a Sofitel hotel. Every member of the hotel staff was consistently courteous and accommodating. Comfortable, well-appointed room. No problems whatsoever. Would not hesitate to return.
Commenti Hotel
17-feb-2017 di Angela - GM, Hotel
Bonjour Mark, Thank you for your feedback. I am so happy that you had such a great stay with us. We'd love to have you back again.
5 su 5
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di un viaggiatore verificato

Definitely will be back!

Data di pubblicazione: 14-feb-2017
Gorgeous hotel, awesome price, and excellent staff. The only thing was I paid 40$ in the garage for parking , so next time I will definitely let just do valet with the staff.
Commenti Hotel
17-feb-2017 di Angela - GM, Hotel
Bonjour, Thank you for choosing Sofitel, we eagerly await your next stay with us.
3 su 5
di un viaggiatore verificato

This hotel is very nice - HVAC an issu

Data di pubblicazione: 14-feb-2017
I like the hotel but the heating or cooling is completely unsatisfactory. Room doesn't cool or stay cool. Hotel has installed on of those motion detectors on the thermostat to save energy. Great for utilitiy bills, crumby for those who need a comfortable temperature for sleeping.
Commenti Hotel
14-feb-2017 di Angela - GM, Hotel
Bonjour JPC3, Thank you for sharing your review with us. I will share your comments with our Engineering Director to ensure that our heating and cooling system is continually working properly in all rooms at all times for the needs of each guest. We would love to welcome you back for a perfect experience the next time your are visiting the area.
5 su 5
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di un viaggiatore verificato

Quick trip to Philly

Data di pubblicazione: 12-feb-2017
Very nice stay. Great location, good service. Would definitely stay again.
Commenti Hotel
17-feb-2017 di Angela - GM, Hotel
Bonjour, Thank you for staying at Sofitel. We eagerly await your next stay with us.
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Great hotel!

Data di pubblicazione: 12-feb-2017
The rooms was clean. The bed was super comfortable. The location is great for walking the city.
Commenti Hotel
17-feb-2017 di Angela - GM, Hotel
Bonjour, Thank you for choosing Sofitel. We would love to have you back with us again.
5 su 5
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di un viaggiatore verificato da Washington DC

Excellent service!

Data di pubblicazione: 12-feb-2017
Pro: The room itself felt like a VIP suite, and the property is within a short walk of most things downtown Philly has to offer.
Contro: The internet service was difficult to connect to at first, but I imagine the hotel has cleared up the root cause.
Posizione: Chestnut Street is the most pleasant in Philly and the hotel is about 50 yards away from it.
The front desk and valet staff were the friendliest I can recall encountering, and I have traveled on business at least 1000 nights in my career.
Commenti Hotel
17-feb-2017 di Angela - GM, Hotel
Bonjour Phil, Thank you for your helpful feedback, I will share with my team. We would love to welcome you back again.