Staff/service not to the level of other Sofitels
Data di pubblicazione: 1-ago-2016
Too many little things went wrong service-wise for a Sofitel.
* We were there for one night and we got a room above an event. Loud music started at 8pm and we were told it wouldn't stop until midnight. We had to complain for 10 min to get another (smaller) room.
* no apologies for this, actually we were not even asked how our stay was when we left.
* at breakfast, orders came out from the kitchen. We even got extra poached eggs described as sour cream.
Location is good, bed is comfy, but there's a Kimpton across the street, I'll go there next time.