Piscina all'aperto, ombrelloni da piscina, lettini

Recensioni per Palmyra Patong Resort

4 out of 5
Palmyra Patong Resort
91/3 Rat-U-Thit Rd., Patong, Phuket

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 383 su 1001 recensioni" "
Valutazione di 8 - Buono. 421 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 132 su 1001 recensioni" "
Valutazione di 4 - Scarso. 41 su 1001 recensioni" "
Valutazione di 2 - Terribile. 24 su 1001 recensioni" "

8,6/10

Pulizia

8,4/10

Personale e servizio

8,2/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Claudio Emilio

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di VinaP, il giorno 19 feb 2024
Dear Claudio,Thank you for choosing to stay with us and for sharing your good review. We are delighted to know that you were happy with our accommodation and services and you had a pleasant stay with us. Please know that we would love to welcome you again in the future. Always keep safe and healthy. Kind Regards,

8/10 Buono

Claudio Emilio

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Il prezzo durante il secondo soggiorno ci è sembrato esagerato. La differenza tra il primo soggiorno e il secondo ( cioè dopo circa 9 giorni) è stato di circa 2000,00 bth e non capiamo il motivo della differenza.
Soggiorno di 1 notte a febbraio 2024
Risposta di VinaP, il giorno 16 feb 2024
Dear Caludio,Our heartfelt thanks for choosing our hotel on your holiday and to this review that you have shared. We are sorry to hear that you were unhappy with our rates and our deepest apology. Our rates vary depending on the occupancy and most specially the season (period). As we checked the details of your stay with us, the 2nd period of your stay is a bit expensive as it is within the Chinese New Year period where most hotel rates are its highest because of the high demands. We sincerely apologize again for not meeting your expectation and we hope you will come back to stay with us again. Always keep safe and healthy. Kind Regards,

8/10 Buono

Claudio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 9 notti a dicembre 2023
Risposta di VinaP, il giorno 17 gen 2024
Dear Claudio,Please know that it has been our pleasure to serve you on your holiday. Thank you for choosing us. We appreciate as well that you took a minute of your time to share this good rating about your stay. We are happy to know that you have a pleasant stay with us in reference with the score that you have written. We then hope that you will choose us again in the future. Keep safe and take care always. Kind Regards,

8/10 Buono

Yael

Soggiorno di 3 notti a luglio 2023
Risposta di VinaP, il giorno 25 ago 2023
Dear Yael,Thank you for your stay and for sharing your rating regarding your stay. We are pleased to know that you were happy with your stay with us and we hope that we will be seeing you again in the near future. Always keep safe and healthy. Kind Regards,

8/10 Buono

Vincenzo

Soggiorno di 3 notti ad agosto 2022

10/10 Eccellente

Franco

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tutto bene, solo che il balcone troppo piccolo ci stava 1 sedia, in reception molto competenti, mi hanno aiutato x il test en go,bravissimi,grazie a Vina.
Soggiorno di 2 notti ad aprile 2022
Risposta di VinaP, il giorno 12 nov 2022
Dear Franco,Thank you for staying with us and for giving away few minutes of your time to write your review. We are happy to know that your overall stay with us was pleasant. We then look forward welcoming you again in the future. Stay safe and healthy. Kind Regards,

8/10 Buono

Valeria, Roma

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Struttura ospitale ed accogliente, collocata alla giusta distanza da Bangla Road ed il mare. Ottimo servizio bar e ristorazione, camere sempre pulite e personale veloce ed accorto alle esigenze dei clienti
Soggiorno di 7 notti a marzo 2020
Risposta di VinaP, il giorno 13 apr 2020
Dear Valeria, Thank you for staying with us on your holiday and thank you as well for taking your time to write your positive feedback. It is our pleasure to know that you are happy and we have met your expectation for a relaxing and comfortable stay. We hope that with this wonderful experience, Palmyra Patong Resort will be again your choice on your next trip to Phuket. Kind Regards,

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Situato in buona posizione centrale e piuttosto tranquilla. Tuttavia le condizioni dell'hotel, orientato soprattutto ad ospitare una clientela orientale, sarebbero più da 3 stelle che da 4. Il personale molto premuroso e gentile.
Soggiorno di 6 notti ad aprile 2019
Risposta di VinaP, il giorno 30 apr 2019
Dear Anonymous, Thank you for your recent stay with us and for taking your time to share your thoughts with regards to your experience. Thank you as well for appreciating the location of the hotel and the excellent customer service our team has provided. We have noted your other comment with regards to the hotel and our hotel management has been notified about it for them to take a look on it. We hope you will choose us again on your next trip to Phuket. Kind Regards,

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Confortevole,tranquillo,accogliente .Lontana dal caos.La struttura ha un viale d’entrata privato quindi un ampio parcheggio per macchia e motorini .Personale gentile ed educato e molto simpatico .
Soggiorno di 21 notti a gennaio 2019
Risposta di VinaP, il giorno 9 feb 2019
Dear Anonymous, Thank you for your recent stay with us and for taking your time to write your review. We are happy to know that you enjoyed your stay. Your compliment towards our team has been shared to them and they were very thankful for your appreciation. We hope you will consider staying with us again on your next holiday. Kind Regards,

10/10 Eccellente

Jodie Lee

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a great stay. The hotel was lovely. Staff where very nice. The hotel is set back of the road, so it was very quiet.
Soggiorno di 8 notti a marzo 2024
Risposta di VinaP, il giorno 26 mar 2024
Dear Jodie Lee,Our deepest thanks for choosing us on your holiday. We always loved to hear our guests’ feedback about their stay with us and we are uplifted with your comment. We are delighted to know that we succeeded on our aim to provide you a great hotel stay as you were happy in all that we had rendered during your stay. Please know that your positive words are our motivation to continue in doing our utmost best so that we can provide to our guests the hotel experience they deserve. We would love to serve you again in the future. Always keep safe and healthy. Kind Regards,

8/10 Buono

Brian, Bolingbrook

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to beach
Soggiorno di 1 notte a febbraio 2024
Risposta di VinaP, il giorno 20 mar 2024
Dear Brian,It was our pleasure to have you. Thank you for staying with us and for sharing your feedback with regards to it. We are pleased to know that you appreciate our location and we hope you had enjoyed your stay. Please know that we would love to see you again in the future. Take care and stay safe always. Kind Regards,

10/10 Eccellente

Glenn B

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 9 notti a febbraio 2024
Risposta di VinaP, il giorno 7 mar 2024
Dear Glenn B,We thank you for choosing us on your holiday and for sharing this perfect rating about your stay. We are pleased to know that you had a pleasant stay and we are looking forward to having you again in the future. Always keep safe and healthy. Kind Regards,

10/10 Eccellente

Sachin

Soggiorno di 5 notti a febbraio 2024
Risposta di VinaP, il giorno 26 mar 2024
Dear Sachin, We thank you for your recent stay with us and for taking few minutes of your time to share this perfect rating about your experience with us. It is our pleasure to know that everything that we had rendered meet your satisfaction and you enjoyed your stay. We hope to welcoming you again in the future. Always keep safe and healthy. Kind Regards,

8/10 Buono

Ayoub

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ontbijt kan beter en betere tv’s plaatsen in de hotelkamers. Smart tv’s zou een mooie optie zijn voor toeristen die even geen zin hebben om de hotel te verlaten. Voor de rest was alles naar wens, mooie ruime kamers ook.
Soggiorno di 12 notti a febbraio 2024
Risposta di VinaP, il giorno 19 feb 2024
Dear Ayoub,We thank you for spending your holiday with us and for this valuable review that you have shared. It is our pleasure to hear that you like our rooms and you loved your overall hotel stay. We are happy to receive as well your suggestion on how we can improve our services. Thank you for sharing it. Our Executive Chef are currently reviewing other menus that we can add on our breakfast while we already passed on to our hotel management your feedback about installing smart tv’s in the hotel rooms so that they can make an assessment for it. We hope you will return to stay with us again the next time you come back to Phuket. Always keep safe and healthy. Kind Regards,

10/10 Eccellente

Abdalla

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel
Soggiorno di 1 notte a febbraio 2024
Risposta di VinaP, il giorno 12 feb 2024
Dear Abdalla,Thank you for choosing our hotel on your holiday and to this positive review that you have shared. It is our pleasure to know that the services that we have provided meet your expectations and you indeed enjoyed your stay with us. We are already looking forward on your next stay. Always keep safe and healthy. Kind Regards,

8/10 Buono

Stephanie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ein schönes, ruhig dennoch Zentrum nah gelegenes Hotel, das an der ein oder anderen Stelle renovierungsbedürftig ist. Pool ist groß und sauber mit Kinderbereich. Keine Animation. Personal ist sehr nett. Frühstücksbuffet ist abwechslungsreich mit europäischen und thailändischen Gerichten. Sonstige Speisen und Getränke schmecken auch und sind absolut erschwinglich. Toller Aufenthalt!
Soggiorno di 13 notti a gennaio 2024
Risposta di VinaP, il giorno 8 feb 2024
Dear Stephanie,To be your choice of hotel on your recent holiday here in Phuket is truly an honor to us. Thank you for letting us served you and for sharing your positive review about us. It is our pleasure to know that you appreciate our hotel, its location and its swimming pool. We hope you had a good time on the places nearby. We are delighted also that the customer service our team delivered touch your heart and made you feel comfortable. Your enjoyment on the breakfast and our other menus that we have at our Poolside Restaurant is fulfilling as well since it is rare that we received positive remark on it. We ensure that your suggestion on renovating is highly noted and we are already doing the improvements. Please know that we are looking forward to having you back. Always keep safe and healthy. Kind Regards,

10/10 Eccellente

Ruth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel is gorgeous and a very nice area. It is also a short walk to the beach from the hotel.
Soggiorno di 3 notti a gennaio 2024
Risposta di VinaP, il giorno 7 feb 2024
Dear Ruth,Thank you for staying with us and to this beautiful review that you have posted. We are pleased to hear that you liked our hotel and loved its location. Receiving such high praises increases our energy to work out our best so that we can meet every guest standard for a pleasant hotel stay. We are looking forward to having you back with us. Always keep safe and healthy. Kind Regards,

6/10 Soddisfacente

VRUSHANK DEVANG

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
resort was 2 star. based on a 2 star hotel it was a 5/5 but not a 4 star as per the railings on Expedia. location was 5/5.
Soggiorno di 2 notti a gennaio 2024
Risposta di VinaP, il giorno 7 feb 2024
Dear Vrushank Devang,We thank you for your recent stay with us and for this review that you have shared. We are pleased to hear your satisfaction with our location and we hope you enjoyed the convenience brought by it. However, we are sorry to know that our other services did not meet up your expectation and our sincerest apology. We take your feedback as an encouragement and we ensure that we are working our best to improve all that we are serving so that we can win every guest’s heart. Kindly grant us the opportunity to make it up to you by coming back to stay with us again in the future. Always keep safe and healthy.

10/10 Eccellente

Miku

Soggiorno di 3 notti a gennaio 2024
Risposta di VinaP, il giorno 26 mar 2024
Dear Miku,Thank you for your stay and to this perfect rating that you had shared. We are delighted to know that you were happy with our accommodation and services and had a pleasant stay with us. We are looking forward to having you again. Always keep safe and healthy. Kind Regards,

8/10 Buono

Junichi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
全体的に良く楽しく過ごさせて頂きました。
Soggiorno di 4 notti a dicembre 2023
Risposta di VinaP, il giorno 27 gen 2024
Dear Junichi,We are grateful that you have chosen to stay with us and also, we appreciate that you have taken few minutes of your busy time to write your experience about your stay. We love to hear that we have met our goal in providing a relaxing and enjoyable stay as you came away from us with happy memories. Please know that we are already looking forward to having you again. Keep safe and healthy always. Kind Regards,

10/10 Eccellente

Colette

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed 4 nights and it was lovely. The staff and service is excellent.Check in process was quick.Great location to beach and shops.Would stay here again :) And we received a lovely gift on departure...Thank you Palmyra!!
Soggiorno di 4 notti a gennaio 2024
Risposta di VinaP, il giorno 17 gen 2024
Dear Colette,Thank you for giving us the opportunity to serve you on your recent holiday. We appreciate as well that you put into writing your wonderful experience with us and share it. We are pleased to know that you were happy in everything that we have provided during your stay and you left us with a memorable hotel experience. Thank you for appreciating all our efforts and we assure that will continue in giving our utmost best to deliver the highest quality of service to our guests. We are already looking forward on your next stay with us. Always keep safe and healthy. Kind Regards,

10/10 Eccellente

???????

Soggiorno di 3 notti a gennaio 2024
Risposta di VinaP, il giorno 7 feb 2024
Dear Valued Guest,Thank you for staying with us and for sharing your perfect score with regards to your experience with us. We are delighted to learn that you were happy with your stay with us as reflected on the rating that you have given. We then hope that we will be seeing you again in the future. Always keep safe and healthy. Kind Regards,

8/10 Buono

Assaf

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely hotel, set some 80 meters from the main road, pleasant, helpful staff, nice pool. 10 minutes walk to the sea, 15 to night market.
Soggiorno di 4 notti a gennaio 2024
Risposta di VinaP, il giorno 17 gen 2024
Dear Assaf,Thak you for choosing to stay with us and also for writing this generous feedback about your stay. We are pleased to learn that our accommodation and services met your satisfaction and you loved your overall experience with us. Rest assured that we will keep our hard work and are willingly to double it to make sure we will deliver a memorable hotel experience to our guests. We are looking forward to welcoming you again. Always keep safe and healthy. Kind Regards,

8/10 Buono

Stephen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 8 notti a dicembre 2023
Risposta di VinaP, il giorno 17 gen 2024
Dear Stephen,We thank you for staying with us recently and for sharing your good rating about us. We are delighted to know that you enjoyed your stay with us. Please know that we are looking forward to seeing you again. Always keep safe and healthy. Kind Regards,

2/10 Terribile

Mohit

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
During my 12-night stay in the poolside room, I encountered significant issues with the overall condition of the hotel room. The state of the room was subpar, with a vanity tap that fell apart and an ant infestation. Despite these issues, when I requested a refund to secure alternate accommodations, it was regrettably declined. While the location is favorable, I cannot recommend this hotel due to the unsatisfactory condition of the room and facilities.
Risposta di VinaP, il giorno 6 gen 2024
Dear Mohit,Thank you for choosing our hotel on your holiday and for sharing your valued review. We are pleased to hear your appreciation on the location of the hotel. We hope it gave you an easy access to all the things that you wanted to go in Patong. However, it breaks our heart to know that we were not able to provide to you a comfortable and remarkable hotel experience that we always aim for our guests to have on their stay with us. We would like then to extend our deepest apology. We ensure that the problem that you encountered in the room that you have stayed has been repaired and we are working on the improvement of our rooms. We are flexible to our guests request and their satisfaction is our top most priority, thus, when you have requested a refund, we have offered to you another room upgrade instead, for the last 05 nights of your stay which you accepted it. Everyone deserve to be given a second chance and we sincerely request that you will grant this to us for a chance to make it up to you. Thank you once again for your stay and always keep safe and healthy. Kind Regards,

10/10 Eccellente

Evan Graeme

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were very friendly and helpful. The food was excellent, over all a very pleasant experience.
Soggiorno di 9 notti a dicembre 2023
Risposta di VinaP, il giorno 17 gen 2024
Dear Evan Graeme,We are thankful to you for spending your holiday with us and for sharing this beautiful review. We are delighted to know that the service our team has delivered made you feel comfortable and left you a good impression. It is great to learn as well that you loved the food that we served and you enjoyed dining it at our Poolside Restaurant. We thank you for appreciating our efforts and we ensure to continue doing our utmost best to serve the guests an excellent hotel experience they deserve. We are looking forward to having you back again. Always keep safe and healthy. Kind Regards,

8/10 Buono

Chi Loy

Soggiorno di 4 notti a dicembre 2023
Risposta di VinaP, il giorno 17 gen 2024
Dear Chi Loy,Thank you for choosing to stay with us and for sharing your good rating. It is our pleasure to know that you were happy with your stay with us as reflected on the score that you have given. We are then looking forward to serving you the next time you come back to Phuket. Always keep safe and healthy. Kind Regards,

8/10 Buono

Shahram, Los Angeles

Mi è piaciuto: Pulizia, personale e servizio, servizi
The staff at the were very friendly, hotel has a nice swimming pool, bar and breakfast area. Away from busy streets but close enough to walk around the neighborhood. The room and the bathroom were big, very clean with balcony having said that, I don’t believe that it can be a 4 Stars . My opinion , 3 Stars at best.
Soggiorno di 2 notti a dicembre 2023
Risposta di VinaP, il giorno 17 gen 2024
Dear Shahram,We thank you for staying with us recently and for sharing your review with regards to it. We are pleased to know that everything we provided during your stay was outstanding and you were happy with your hotel experience with us. Please know that your satisfaction made us feel that we succeeded in our goal which is to provide a relaxing and comfortable stay to our guests. We would love to welcome you again in the near future. Always keep safe and healthy. Kind Regards,

6/10 Soddisfacente

robert

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Staff was awesome people was great pool was wonderful the breakfasts were good room conditions needed a little more updated but besides that it was not a bad
Soggiorno di 7 notti a dicembre 2023
Risposta di VinaP, il giorno 17 gen 2024
Dear Robert,To serve you during your holiday here in Phuket is our pleasure and we thank you for choosing us. Please know also that we appreciate the time you took away to write this valuable review regarding your stay. We loved to hear that our accommodation and services met your expectation and you were happy with your stay with us. Your comment about our rooms is highly noted and we assure that we are now doing the improvement needed. We are looking forward to having you back again. Take care and be safe always. Kind Regards,

10/10 Eccellente

Jamie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The hotel was very clean and the focus by the staff to assist was very professional. The staff organised trips to Fantasia, Phi Phi island, elephants, tigers and the Big Buddha. all the trips were with experienced tour providers and the stay was fantastic with my 2 children.
Soggiorno di 10 notti a novembre 2023
Risposta di VinaP, il giorno 17 gen 2024
Dear Jamie,Thank you for choosing our hotel on your holiday and for sharing this perfect review. We are please to know that you liked our accommodation and our team has delivered you an excellent customer service. Your positive remarks will serve as our inspiration as we continue to upgrade the quality of our services. We then hope that this pleasant experience will make you choose us again the next time you come back to Phuket. Always keep safe and healthy. Kind Regards,

10/10 Eccellente

michel

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Close proximiity. Walking distance to major sites
Soggiorno di 3 notti a dicembre 2023
Risposta di VinaP, il giorno 15 dic 2023
Dear Michel,Thank you for choosing us and for the beautiful review that you have shared. We are delighted to learn the you found our location convenient and you were happy with your overall experience with us. Please know that we would love to serve you again another pleasant stay in the future. Always keep safe and healthy. Kind Regards,

8/10 Buono

Rudolf

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 19 notti a novembre 2023
Risposta di VinaP, il giorno 14 dic 2023
Dear Rudolf,Thank you for your recent stay and for sharing your feedback. We are delighted to learn that you have a pleasant stay with us in reference to the rating that you have posted. We then hope to see you again the next time you come back to Phuket. Take care and always stay safe. Kind Regards,

4/10 Scarso

Yousra

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The staff was very friendly and helpful. Unfortunately the hotel and halway had a sewer smell. The rooms were clean but the setting was old fashioned. The airco had a very hard noise with not much cool air. But, for the price and just 1 stay it's okey.
Soggiorno di 1 notte a dicembre 2023
Risposta di VinaP, il giorno 14 dic 2023
Dear Yousra,We thank your for spending your holiday with us and for sharing your valuable review. We are please to hear that the customer service our team has delivered was outstanding and it leave you a good impression. It is great to know as well that you were happy with the cleanliness of our room. Our housekeeping team are very good on maintaining it always. However, we are sorry to hear few inconveniences you have experienced and our deepest apology. We ensure that we are now doing the needed improvement on these areas that we failed to provide you excellently. We then kindly request that you give us another chance to make it up to you by trusting to stay with us again. Always keep safe and healthy. Kind Regards,

8/10 Buono

chang

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a dicembre 2023
Risposta di VinaP, il giorno 14 dic 2023
Dear Chang,Thank your for your recent stay with us and for the good rating that you have posted. It is our pleasure to know that you have enjoyed your stay with us. We then hope that we will be welcoming you again in the near future. Take care and always be safe. Kind Regards,

10/10 Eccellente

Thomas

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Stay at Palmyra
I stayed here at beginning and end of my first trip to Thailand. Everything about my stay was glorious. Friendly staff. Extremely clean rooms and common areas. Great pool.
Soggiorno di 3 notti a dicembre 2023
Risposta di VinaP, il giorno 14 dic 2023
Dear Thomas,We deeply thank you for giving us the chance to serve you on your first trip to Thailand and also for sharing your generous review with regards to your stay. We are extremely happy that our outstanding accommodation and services made your first Thailand hotel experience a memorable one. Thank you for appreciating our efforts and we ensure that we will continue to serve our guests with the highest standard. We are looking forward to welcoming you back. Always keep safe and healthy. Kind Regards,

10/10 Eccellente

Anja

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nettes sehr hilfsbereites Personal, gute Lage in einer ruhigen Nebenstraßen. Geschäfte, Restaurants und der Strand sind gut zu Fuß zu erreichen.
Soggiorno di 1 notte a novembre 2023
Risposta di VinaP, il giorno 14 dic 2023
Dear Anja,Thank you for sharing your beautiful review and please know that it was our pleasure to serve you on your stay with us. We loved to hear your appreciation on the outstanding customer service our team has delivered and we say we totally agree with you about our accessible location. We are happy that these made your stay with us comfortable and relaxing. On your future holiday here in Phuket, we would love to welcome you once again. Take care and always stay safe. Kind Regards,

4/10 Scarso

Marc

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a novembre 2023
Risposta di VinaP, il giorno 17 gen 2024
Dear Marc,We are grateful to you for choosing us on your holiday. We appreciate as well that you have shared your thoughts about us through the rating that you have posted. We are sorry to know that we failed to provide you a pleasant stay in reference with the score that you have given and our sincerest apology. We would love to hear more about your experience with us. Thus, we kindly request to reach us through the contact information we have provided. Your satisfaction is important to us and we hope you will give us another chance to serve you better. Take care and be safe always. Kind Regards,

10/10 Eccellente

Rapinder

Soggiorno di 1 notte a novembre 2023
Risposta di VinaP, il giorno 17 gen 2024
Dear Rapinder,Thank you for your stay with us and for the perfect score that you have posted with regards to your stay. We are delighted to learn that you were happy with our services and accommodation and had a pleasant stay with us. Please know that we would love to welcome you again in the future. Always keep safe and healthy. Kind Regards,

10/10 Eccellente

Maria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel
I loved my stay in this hotel. Room was comfy and quiet. Breakfast was ok. I like western food, so I had just omelette and fruits. Tried to have coffee, but milk separeted and I didn’t drink it. It is forbitten to dry your clothes in you room - yet the drying rack was in the room. Not so smart thinking…wifi is free and fast. Pool was too cold for me 😄
Soggiorno di 4 notti a novembre 2023
Risposta di VinaP, il giorno 14 dic 2023
Dear Maria,Thank you for trusting our service on your recent holiday in Phuket. We are also grateful that you took away few minutes of your time to write your thoughts about us. We are delighted to learn that you feel comfortable with our accommodation and it please us to know that you appreciate our breakfast. Your compliment as well about the WiFi is amazing. Please know that your satisfaction is very inspiring as we continue to provide our guests an excellent hotel service they deserve. As for the drying rack in the room, this is placed inside the room to hang the towels however, the guest can also bring it out at the balcony to use to dry their wet-colored clothes (we do not recommend to hang clothes with white color). On your future holiday here, we hope our hotel will be again your top choice. Always keep safe and healthy. Kind Regards,

8/10 Buono

David

Soggiorno di 3 notti a novembre 2023
Risposta di VinaP, il giorno 17 gen 2024
Dear David,Thank you for choosing us and for sharing your rating regarding our services and accommodation. We are happy to know that you have a pleasant stay with us as reflected on the score you have given. We are then looking forward to welcoming you again. Always keep safe and healthy. Kind Regards,

2/10 Terribile

Binoy

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is not a resort even if the name suggests so. Full of mosquitos and leaking water Ask over the floor. Avoid at all cost. Not worth it
Soggiorno di 6 notti a novembre 2023
Risposta di VinaP, il giorno 14 dic 2023
Dear Binoy,Thank you for staying with us and for sharing your valuable review. We are sorry to hear that you were not happy with your stay with us. We would like then to extend our deepest apology for failing to provide you the holiday you deserve. Please know that we highly noted your feedback and it will be our guide to further improve our services. We kindly request that you give us another opportunity to serve you and we will do our utmost best to deliver everything excellently. Always keep safe and healthy. Kind Regards,

10/10 Eccellente

VAN

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful staffs, excellent services. Very clean. We love the breakfast, it’s delicious. Highly recommend. We’ll be back.
Soggiorno di 5 notti a novembre 2023
Risposta di VinaP, il giorno 13 dic 2023
Dear Van,Thank you for staying with us and for taking away few minutes of your time to write your perfect feedback about us. We loved to hear your satisfaction in all that we have provided during your time with us. Knowing that we have succeeded in giving you a great hotel experience make us happy and we assure that we will continue to do our best to deserve your recommendation. We hope to welcome you again in the future. Always keep safe and healthy. Kind Regards,

10/10 Eccellente

Scott

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We spent an enjoyable relaxing stay here for 3 nights. Very central for everyting near Patong Beach. Rooms are spacious although mattress not the best. Lovely swimming pool area. Breakfast is good with everything that you need. Bar restaurant is very good at reasonable prices, a large choice of menu. Wish we were here longer.
Soggiorno di 3 notti a novembre 2023
Risposta di VinaP, il giorno 13 dic 2023
Dear ScottWe thank you for choosing our hotel on your holiday. We are always excited to hear back our guest review with regards to their stay with us and we are glad that you have shared yours. We are pleased that the accommodation and services that we have rendered meet your satisfaction and you were happy with your overall experience with us. We highly noted your comment about our mattress and we will do our utmost best to make it better. Please know that we love to serve you another pleasant experience in the future. Always keep safe and healthy. Kind Regards,

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast was a great option
Soggiorno di 3 notti a novembre 2023
Risposta di VinaP, il giorno 13 dic 2023
Dear Richard,Thank you for spending your holiday with us and for sharing your beautiful review. It is our pleasure to know that you enjoyed your stay with us and loved our breakfast. We hope to see you again the next time you come back to Phuket. Keep safe and always stay healthy. Kind Regards,

10/10 Eccellente

Sashi

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fantastic breakfast and excellent service, all our needs are met with ease and efficiently
Soggiorno di 5 notti a novembre 2023
Risposta di VinaP, il giorno 13 dic 2023
Dear Sashi,Thank you for choosing us and for sharing your superb feedback. We are pleased to learn that you have a great stay with us and you were satisfied in all that we served. Please know that your kind words made us feel that we are achieving our goal which is to provide our guests the best hotel experience. We are already excited to welcoming you on your next stay with us. Always keep safe and healthy. Kind Regards,

10/10 Eccellente

Nils

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Centralt patong
Mycket bra läge. Trevlig personal rum och pool ok. Bra frukost.
Soggiorno di 7 notti a novembre 2023
Risposta di VinaP, il giorno 13 dic 2023
Dear Nils,We are thankful to you for trusting our service during your recent trip here in Phuket and we appreciate that you took your experience with us into writing. We are delighted to hear that you liked our centralize location and you enjoyed our breakfast. It is great to know as well that the hospitality our team has shown made you feel comfortable. Knowing that we have served you a great hotel experience is not only rewarding to us but it also raised our dedication to our work. We are looking forward to having you again. Take care and always stay safe. Kind Regards

10/10 Eccellente

Christopher

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
War sehr gut.
Soggiorno di 4 notti a novembre 2023
Risposta di VinaP, il giorno 13 dic 2023
Dear Christopher,Thank you for staying with us on your holiday and for taking few minutes of your busy time to share your positive review. We loved to hear that you were happy with our services and accommodation and your stay with us was indeed a pleasant one. We are looking forward to welcoming you again. Always keep safe and healthy. Kind Regards,

10/10 Eccellente

Gennaro

Soggiorno di 9 notti a novembre 2023
Risposta di VinaP, il giorno 14 dic 2023
Dear Gennaro,Thank you for choosing us on your holiday and for sharing your perfect rating. We are pleased to know that you were happy with our accommodation and services and enjoyed your stay. We are looking forward to having you again in the future. Always keep safe and healthy. Kind Regards,

6/10 Soddisfacente

Elena

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
When we arrived there was NO welcome drink for myself or my son. My room the shower head was broken to the point I had to hold with one hand & wash myself with one hand. When I informed the front counter staff they told me they would send someone to fix it. But I asked to change rooms due to the shower area having black mold. I got changed into room 318 & the aircon was so old that it struggled to keep the room cold & the smell was not nice. On 31/10/23 @ breakfast time myself & my son where having breakfast together & my son Reece needed to use the toilets. So he used the one near breakfast area. After coming back to the table to me within 4 min he realised he left his mobile phone in the toilet. So he rushed back into the toilets & a staff member was using the cubicle that he had been in. He asked nicely lots of times asked that he left his phone in there. He knocked he asked many times. The staff member then placed his feet off above the floor to not want to come out. My son was persistent so eventually he came out. No phone in the toilet area. The staff member was appearing uneasy. I went to the front counter reported the situation to the lady coming up with excuses or talking over me with the story. We asked to look at video recordings of the times but where told no & there wasn’t any. We feel that this situation was not nice as the hotel should have been more helpful more understanding & more willingness to show us the recording. We asked everyday.
Soggiorno di 8 notti a ottobre 2023
Risposta di VinaP, il giorno 17 nov 2023
Dear Elena,Thank you for choosing to stay with us and for sharing your valuable review. We would like to sincerely apologize that our services and accommodation did not leave you a beautiful impression. For the welcome drink, our team at the Poolside Bar normally prepared and served it to our guest. However, since it is close at 09:00 pm, we were not able to serve you when you check-in at night time on your arrival date. To prevent this from happening again, we already prepared the welcome drink for our guest who will check-in after our Poolside Bar is closed and store in a ref at the front desk. For the shower head and aircon in the rooms you have stayed, both of it have been repaired and the black mold has been removed. Further to this, we have added some measures in checking our rooms to ensure that such situation will not be repeated. For the mobile phone that your son left at the toilet, our team cannot open the door right away when your son knocked the door because it will be unhealthy if he will stop what is he doing. However, as soon as he finished, he opened the door and came out and your son search all over his body but unfortunately your son cannot find the mobile phone after searching him. In addition to this, it was a busy time on that time and people come and go out quickly from the toilet. For the video that you have requested to see, we are sorry that the CCTV on that area was not available at that time. However, we give the assurance that the CCTV on that area is now well functioning. We are deeply hurt that we were not able to deliver you the best hotel experience we always aim to provide to our guests and once again our most sincere apology. We then hope that you will give us another opportunity to serve you and we assure that we will do our utmost best to provide to you the holiday you expected and deserve. Always keep safe and healthy. Kind Regards,

8/10 Buono

Jamie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great hotel. Staff very nice and it's close to everything.
Soggiorno di 3 notti a novembre 2023
Risposta di VinaP, il giorno 10 nov 2023
Dear Jamie,We are thankful to you for choosing us to be a part of your holiday here in Phuket. We also thank you for sharing your superb review. We are pleased to know your satisfaction in all that we delivered during your stay with us and you indeed enjoyed your stay. We will let our team know your positive comment so that they will be aware that their work is being recognized. We are looking forward to welcoming you again. Always keep safe and healthy. Kind Regards,