2/10 Terribile
Justin
Viaggio con la famiglia
8 lug 2025
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This location said Hamton Inn & Suites by Hilton w/ Best Western key cards...are they the same? We had 4-night suite stay in July @ $1000 total. July temps was in 90s/heat index over 100... 3 out of 4 nights...room was at a musty 75 degrees ...with no air working. The toilet barely flushed as well...you would need to hold hsndle down for at least 10 seconds before it would flush. They eventually accommodated us to a new room. The new room was a meat locker at 62 degrees. I was afraid to touch the damn thermostat...I was grateful...but New room had a dirty wash cloth still hanging above shower..the shower itself was beyond needing repairs. With major cracks and the shower head busted out of the wall. The dishwasher was all busted up at the bottom. The desk lamp did not work. There was a big wad of human hair under the foot if the sude table.The arm chair was thread bare. I mean, obvious rips!
The back hallway to the pool stunk...like a seafood restaurant back dock. The pool was murky.
The "free" breakfast should be free. Who would pay for that...I mean we do as guests somewhere in the cost...but seriously...you can kick it up a little notch in the appetizing department Hilton.
I understand this is Pigeon Forge. Not New York. I understand this is Hampton Inn, not the 4 Seasons. Hilton needs to pour a little money into it, it's a major tourist trap, saturated with hotel options, make it a bit more desirable. End with good note: decent coffee.
Justin
Soggiorno di 4 notti a luglio 2025