Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 755 su 1175 recensioni" "
10 - Eccellente
755
Valutazione di 8 - Buono. 234 su 1175 recensioni" "
8 - Buono
234
Valutazione di 6 - Soddisfacente. 93 su 1175 recensioni" "
6 - Soddisfacente
93
Valutazione di 4 - Scarso. 54 su 1175 recensioni" "
4 - Scarso
54
Valutazione di 2 - Terribile. 39 su 1175 recensioni" "
2 - Terribile
39
9,6/10
Pulizia
9,4/10
Personale e servizio
8,8/10
Servizi
9,4/10
Condizioni e dotazioni della struttura
9,0/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Carolina
Viaggio con la famiglia
20 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
El servicio de los meseros y trabajadores fue excelente, es un lugar muy cómodo y tranquilo.
Carolina
Soggiorno di 4 notti ad aprile 2024
Risposta di Kevin Yañez, MOD, il giorno 20 apr 2024
Gracias por tomarse el tiempo de escribir y compartir su reciente experiencia en Hilton Playa del Carmen, Nos alegra saber que su estancia ha sido de lo más agradable y que ha quedado muy satisfecho con nuestro servicio. Nos esforzamos por ofrecer la experiencia más memorable a nuestros valiosos huéspedes.Apreciamos mucho sus amables comentarios aquí y los he compartido con nuestro equipo.
10/10 Eccellente
Shane, Manhattan
Viaggio di coppia
19 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff & service 10/10
Shane
Soggiorno di 4 notti ad aprile 2024
Risposta di Samantha Hidalgo, il giorno 19 apr 2024
Dear Shane,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!
8/10 Buono
Kristine, Hartford
Viaggio di coppia
19 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We thoroughly enjoyed our stay, but I have one concern regarding the pool area. Despite the agreement we signed not to reserve lounge chairs with towels, it seemed that many guests disregarded this rule. As a result, those who arrived early to use the pool were unable to find available chairs. It would be appreciated if the resort could enforce this rule more effectively to ensure fairness for all guests.
Kristine
Soggiorno di 5 notti ad aprile 2024
Risposta di Samantha Hidalgo, il giorno 19 apr 2024
Dear Kristine,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services.The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.All The Best,Hilton Playa del Carmen
8/10 Buono
John
Viaggio di coppia
18 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
Too salesy when there
There was a smell of sewage outside our room on that’s side of the property, not in the room.
Staff were great
Place was clean
John
Soggiorno di 3 notti ad aprile 2024
Risposta di Ana Figueroa, Managing Director Assistant, il giorno 18 apr 2024
Dear John, Thank you for sharing your comments and observations on your visit to Hilton Playa del Carmen. We sincerely appreciate the time invested in writing this review and we are glad to know you enjoyed our cleanliness and service.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you with a truly wonderful and memorable experience. Please feel free to reach us prior to your next visit if you need assistance prior to arrival.
10/10 Eccellente
christopher
Viaggio di coppia
15 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was our second stay here. It has improved noticeably in the last few years. Good value for money and probably the best place to stay in Playa.
christopher
Soggiorno di 3 notti ad aprile 2024
Risposta di Ana Figueroa, Managing Director Assistant, il giorno 15 apr 2024
Dear Christopher,Thank you very much for your recent visit to our slice of paradise. We cannot thank you enough for your loyalty to Hilton Playa del Carmen, and we are very grateful for your preference. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.Once again, we thank you for taking the time to share such a wonderful review of your experience with us, and look forward to welcoming you back in the not too distant future.
8/10 Buono
Estephania
15 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
Me gustó la ubicación
Estephania
Soggiorno di 3 notti ad aprile 2024
Risposta di Samantha Hidalgo, il giorno 16 apr 2024
Estimada Estephania,Queremos hacerle llegar nuestro más sincero agradecimiento por tomarse el tiempo para completar nuestra encuesta de salida. En nombre del personal de Hilton Playa del Carmen, nos gustaría aprovechar esta oportunidad para agradecerles el permitirnos tener el privilegio de hospedar a huéspedes tan distinguidos como ustedes.Quisiéramos tener el gusto de volver a tenerlos aquí en casa, por lo que les pedimos que si deciden darnos esta oportunidad, nos lo hagan saber para consentirlos una vez más como se merecen! ¡Gracias y hasta pronto!Hilton Playa del Carmen.
10/10 Eccellente
Blake R
Viaggio di coppia, Viaggio con la famiglia
14 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
One of the best places we have stayed at in Playa Del Carmen. 2 time there, looking forward to the next go around.
Blake R
Soggiorno di 4 notti ad aprile 2024
Risposta di Joan Canto - Sales Team, il giorno 14 apr 2024
Dear Blake, Thank you for choosing our beutiful resort for your recentr stay in Playa del Carmen, we are delight to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience.
6/10 Soddisfacente
Stanley
Viaggio con la famiglia
13 apr 2024
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Upcharge on cabanas and room had several ants on the floor.
Stanley
Soggiorno di 7 notti ad aprile 2024
Risposta di Samantha Hidalgo, il giorno 19 apr 2024
Dear Stanley,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services.The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.All The Best,Hilton Playa del Carmen
10/10 Eccellente
Gabriel
Viaggio di coppia
13 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy aceess to shopping and local dining. Resort was clean, nice staff, and good food. The on staff photographers were a nice touch. We were able to get some good keepsake photographs from the trip.
Gabriel
Soggiorno di 4 notti a gennaio 2024
Risposta di Samantha Hidalgo, il giorno 13 apr 2024
Dear Gabriel,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!All The Best,
10/10 Eccellente
Kaitlyn
9 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Kaitlyn
Soggiorno di 7 notti ad aprile 2024
Risposta di Samantha Hidalgo, il giorno 10 apr 2024
Dear Kaitlyn,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!
8/10 Buono
Darlene
6 apr 2024
Mi è piaciuto: Pulizia e personale e servizio
Darlene
Soggiorno di 3 notti ad aprile 2024
Risposta di Samantha Hidalgo, il giorno 7 apr 2024
Dear Darlene,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!
10/10 Eccellente
Patrick
6 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Patrick
Soggiorno di 2 notti ad aprile 2024
Risposta di Samantha Hidalgo, il giorno 7 apr 2024
Dear Patrick,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!
10/10 Eccellente
Karen
Viaggio con la famiglia
4 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We thoroughly enjoyed our stay. The staff was unbelievably kind and attentive, and the rooms were always kept spotless. The food was excellent, but some restaurants were better than others. I would stay away from any of the paid meals. Room service was always timely but the food was either amazing or mediocre. Drinks were ok and plentiful but felt a little watered down at times. The resort should replace the hot tubs in the bedrooms with a larger dresser and desk. We stayed in a king oceanfront walkout but the benefit was diminished by the bushes in front. Playa should replace the lawn cabanas with a cabana and chairs at the nearby pool as a standard accommodation with this pricy room. All in all it was a wonderful week and we look forward to going again next year.
Karen
Soggiorno di 6 notti a marzo 2024
Risposta di Joan Canto - Sales Team, il giorno 5 apr 2024
Dear Karen, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your experience, we look forward to welcoming you back!
10/10 Eccellente
Maria
Viaggio con la famiglia
3 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Is Amazing and excellent attention for the personal people
Maria
Soggiorno di 2 notti ad aprile 2024
Risposta di Ana Figueroa, Managing Director Assistant, il giorno 3 apr 2024
Dear Maria, Thank you for choosing us to spend your vacation. We appreciate your kind comments, and they will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.We hope to have the honor of welcoming you again for another exceptional stay.
8/10 Buono
Christopher Bruce
Viaggio di coppia
3 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice resort and conveniently located near 5th Ave. Staff are very friendly and they ensure that you have everything you need. The biggest drawback we experienced was how many up charges there were for a resort that is supposed to be 'all-inclusive'.
Christopher Bruce
Soggiorno di 4 notti a marzo 2024
Risposta di Ana Figueroa, Managing Director Assistant, il giorno 3 apr 2024
Dear Christopher Bruce,Thank you for choosing our resort, and for taking the time to share your impressions. We sincerely appreciate your feedback, and we are grateful to hear your praises to our team members.Our Executive Team is reviewing your comments in regard to communication and offer of premium perks, to ensure they are used to improve our guest's experience. Once again, we thank you for sharing a detailed review of your experience. Please be certain that your comments will not be overlooked, and we truly hope to have the opportunity to host you again in the future.
10/10 Eccellente
Cathelena C
Viaggio con la famiglia
2 apr 2024
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
This is the 2nd time I’ve come to this resort and I love it. I’ve been to MX a handful of times and this resort is my favorite. The location, it’s right by the 5th avenue strip which is nice to get off the resort and shop. Also a short walk from the ferry to Cozumel. The resort itself is great. The food and the staff and 10/10. Would come here again.
Cathelena C
Soggiorno di 6 notti a marzo 2024
Risposta di Ana Figueroa, Managing Director Assistant, il giorno 3 apr 2024
Dear Cathelena C, We cannot thank you enough for taking your valuable time to share this wonderful review. We are thrilled to know you had a fantastic vacation and took advantage of our privileged location in Playa del Carmen.Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests.We would certainly love to have you back for another excellent stay at Hilton Playa del Carmen, your home away from home.
10/10 Eccellente
Ruben Alberto
2 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ruben Alberto
Soggiorno di 3 notti a marzo 2024
Risposta di Ana Figueroa, Managing Director Assistant, il giorno 3 apr 2024
Dear Ruben Alberto, Thank you very much for taking the time to share your experience following your recent stay at our beautiful property. We are glad to know that you enjoyed your time with us, and we sincerely look forward to having the pleasure of hosting you again soon.
10/10 Eccellente
Alissa
Viaggio di coppia
2 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The resort is very nice, staff is very friendly, and I really like that it was super clean. Very lively night life off the resort and very safe. My husband smokes but there is no smoking on the resort. Overall great experience.
Alissa
Soggiorno di 7 notti a marzo 2024
Risposta di Ana Figueroa, Managing Director Assistant, il giorno 3 apr 2024
Dear Alissa, We appreciate the time that you have invested in writing an overview of your stay with us. We are happy to hear you enjoyed our cleanliness and service.Thanks again for your time and visit, and we sincerely hope to have the opportunity to welcome you again in the near future.
10/10 Eccellente
Andrea
31 mar 2024
Andrea
Soggiorno di 4 notti a marzo 2024
Risposta di Samantha Hidalgo, il giorno 21 apr 2024
Dear Andrea,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality serviceThank you for choosing Hilton Playa del Carmen Resort!All The Best,
6/10 Soddisfacente
Norma
Viaggio con la famiglia
31 mar 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
El trato del personal de restaurantes excelente. Pero el trato del personal de recepción y alrededores descortés, no se les puede decir nada porque se molestan. Hay para variar preferencia al turismo internacional. El personal del área 24 muy grosero. En teoría es todo incluido y hay camastros que se cobran 100 dólares. Eso si, la comida muy buena.
Norma
Soggiorno di 5 notti a marzo 2024
Risposta di Samantha Hidalgo, il giorno 31 mar 2024
Estimada Norma,Queremos hacerle llegar nuestro más sincero agradecimiento por tomarse el tiempo para completar nuestra encuesta de salida. Lamentamos profundamente las impresiones que ha tenido de nuestros servicios. Nuestro objetivo es satisfacer las necesidades de todos y cada uno de nuestros huéspedes, con calidez, eficiencia y puntualidad. Estamos revisando su caso con el fin de seguir mejorando nuestros servicios para usted y el resto de nuestros huéspedes. Por favor, acepte nuestras más sinceras disculpas por los inconvenientes que ha tenido durante su estancia. Realmente nos entristece saber que no ha podido disfrutar sus vacaciones.Esperamos tener la oportunidad de hospedarle nuevamente y brindarle el servicio que se merece.Quedamos a sus órdenes,
10/10 Eccellente
James
Viaggio con la famiglia
30 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff is great.
James
Soggiorno di 7 notti a marzo 2024
Risposta di Ana Figueroa, Managing Director Assistant, il giorno 30 mar 2024
Dear James, On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. We are very happy to learn that you were highly satisfied with our service. With this said, we look forward to the opportunity of hosting you back to provide the exceptional quality and service that characterizes us.
10/10 Eccellente
Cody Ryan
Viaggio di coppia
30 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The food was fantastic, I was very impressed with everything.
Cody Ryan
Soggiorno di 9 notti a marzo 2024
Risposta di Ana Figueroa, Managing Director Assistant, il giorno 30 mar 2024
Dear Cody Ryan, It is a pleasure to learn that your stay was a wonderful one and that you were impressed with our service and facilities during your visit to Hilton Playa del Carmen. We sincerely appreciate the time invested in writing this review, and look forward to welcoming you back soon. Please don't hesitate to contact us if you require any assistance prior to arrival.
6/10 Soddisfacente
Thomas, Portage
Viaggio di coppia
30 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
When you have to pay to sit by the pool, I do not consider it “all-inclusive.” The pool is completely surrounded by cabanas that cost over $100 per day depending on location and service. There are minimal “free” chairs near the pool. At the evening show, there are “reserved” tables surrounding the show area that block the viewing of the show. Restaurants were good but food was not nearly as good as when it was the Royal Playa del Carmen. Some wait staff were not as friendly as in the past, others were very kind and friendly….a training issue. The beach again has cabanas for rent but also has cabanas with very uncomfortable chairs that are part of the all inclusive. The beach is noisy as there are tractors picking up seaweed and there is a hotel next to the property that has a party deck by the beach. Beach size seems reduced because of the number of cabanas. Based on comparison to what this resort used to be when Royal Playa del Carmen, we would not return, mainly because the “all inclusive” is more of a selective all inclusive and the food was mediocre for the price.
Thomas
Soggiorno di 7 notti a marzo 2024
Risposta di Ana Figueroa, Managing Director Assistant, il giorno 30 mar 2024
Dear Thomas,Thank you for choosing Hilton Playa del Carmen as your host and for taking the time to share your impressions. While we understand your feelings, we would like to clarify that our all-inclusive package is designed to accommodate all your needs during your stay. We offer complimentary shaded seating areas around the main pool for our guests to enjoy the sun, and these are available on a first-come, first-served basis. Additional premium perks are available at a surcharge, and it is completely optional to obtain them. Please, excuse us if we ever made you feel these perks were required.Our mission is to deliver the best for our valued guests, and we sincerely apologize for being unable to exceed your expectations this time. We hope you will decide to give us another opportunity to serve you better in the future.Thank you again for your time and visit.
10/10 Eccellente
Jennifer
Viaggio con la famiglia
30 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The resort is beautiful, clean, and well maintained. The rooms are spacious. The food was awesome. If you are looking for a quiet, relaxing atmosphere, I’m not sure this is your place. Lots of loud music and parties at the pool during the day. Otherwise, spa was awesome, massages were great, and our check in/check out were seamless.
Jennifer
Soggiorno di 5 notti a gennaio 2024
Risposta di Kevin Yañez, MOD, il giorno 30 mar 2024
Thank you for sharing your experience. It's great to hear these positives. I understand that for some, loud music and parties in the main pool may not be ideal if they are looking for a quiet and relaxing environment, for them we offer the silent pool, which our guests appreciate when they just want to read or rest in the quiet. Likewise, it's good to hear that check-in and check-out were perfect, and that you enjoyed the massages - I hope you had an overall pleasant stay!
6/10 Soddisfacente
Erich Michael
29 mar 2024
Erich Michael
Soggiorno di 4 notti a marzo 2024
Risposta di Joan Canto - Sales Team, il giorno 19 apr 2024
Dear Erich, We appreciate the time invested in sharing your remarks.
10/10 Eccellente
Branko
28 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Branko
Soggiorno di 6 notti a marzo 2024
Risposta di Samantha Hidalgo, il giorno 29 mar 2024
Dear Branko,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!
10/10 Eccellente
Derek Shannon
28 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Derek Shannon
Soggiorno di 5 notti a marzo 2024
Risposta di Kevin Yañez, MOD, il giorno 29 mar 2024
Dear Derek,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!
10/10 Eccellente
Abigail M
27 mar 2024
Abigail M
Soggiorno di 5 notti a marzo 2024
Risposta di Ana Figueroa, Managing Director Assistant, il giorno 16 apr 2024
Dear Abigail M,Thank you for choosing Hilton Playa del Carmen as your host and for taking the time to share your experience with us. We truly hope you can give us the opportunity to host you again in the future to offer you a remarkable experience. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you.
10/10 Eccellente
Karen
27 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Karen
Risposta di Samantha Hidalgo, il giorno 28 mar 2024
Dear Karen,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!
10/10 Eccellente
Kyle
Viaggio di coppia
26 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hospitality was great, with cleaning the room daily and fresh towels and filling the mini fridge. Staff was friendly, and entertainment was always exciting and fun. Carlos the mixologist at La Majorada bar was fantastic. Food options and quality was great for the 5 day stay.
Kyle
Soggiorno di 4 notti a marzo 2024
Risposta di Kevin Yañez, MOD, il giorno 26 mar 2024
We're so glad to hear you enjoyed your stay with us! At our hotel, we strive to provide an exceptional hospitality experience, and it's great to hear that we met your expectations. We appreciate your kind words about the cleanliness of the room, the attentiveness of the staff and the quality of the entertainment.I will pass on your compliments to the entire team, as they motivate us to continue to provide exceptional service.We look forward to having you back soon for another memorable stay, thank you for choosing us and for sharing your experience!
10/10 Eccellente
tony
Viaggio di gruppo
25 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice and will be back
tony
Soggiorno di 7 notti a marzo 2024
Risposta di Samantha Hidalgo, il giorno 25 mar 2024
Dear Tony,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!
10/10 Eccellente
Mathias
Viaggio di coppia
25 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good value and the food is really great, all the staff is very attentive and friendly
Mathias
Soggiorno di 3 notti a marzo 2024
Risposta di Samantha Hidalgo, il giorno 25 mar 2024
Dear Mathias,We would like to thank you for your preference and for taking the time to let us know your impressions about your recent stay at Hilton Playa del Carmen.We are happy to learn that you enjoyed your accommodations and, that in general you were provided by good quality service.Thank you for choosing Hilton Playa del Carmen Resort!All The Best,
8/10 Buono
Stephen
22 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good value all inclusive. The only complaint is that there was excessively loud music at the pools, we had to escape to the beach to be able to avoid most of it.
Stephen
Soggiorno di 5 notti a marzo 2024
Risposta di Samantha Hidalgo, il giorno 22 mar 2024
Dear Stephen,Thank you for taking the time to complete our survey. We are very glad to know you were pleased with the hotel overall. The Resort will take into consideration the opportunities mentioned.Your comments have been shared with the appropriate departments so they can be addressed.We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!
6/10 Soddisfacente
Rachel
22 mar 2024
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Rachel
Soggiorno di 4 notti a marzo 2024
Risposta di Ana Figueroa, Manager On Duty, il giorno 23 mar 2024
Dear Rachel, Thank you for choosing us as your host, and for taking the time to share a review about your recent visit.We hope you can give us the opportunity to host you again, allowing us the opportunity to offer you the remarkable experience that you deserve and characterize us.Once again, we thank you for choosing Hilton Playa Del Carmen, and we look forward to welcoming you again.
10/10 Eccellente
clarke
Viaggio di coppia
21 mar 2024
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
We loved everything!
clarke
Soggiorno di 7 notti a marzo 2024
Risposta di Ana Figueroa, Manager On Duty, il giorno 22 mar 2024
Dear Clarke, Many thanks for taking the time to leave your kind words following your recent stay with us at Hilton Playa del Carmen.We are very happy to learn that your stay was a pleasant one, and that you loved everything. Once again, we appreciate your kind comments and look forward to welcoming you back in the not too distant future.
10/10 Eccellente
Lisa
Viaggio di coppia
20 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was our first time to stay at Hilton Playa del Carmen. We had a great time. Lots of pool activities, entertainment, beach was clean, nice staff and good food. We originally reserved a Jr ocean view suite but asked for an upgrade to Jr ocean front suite. The upgrade was great. The last two nights we asked for another upgrade to a Jr ocean front swim up suite. It was excellent! We will be going back for another great trip!!
Lisa
Soggiorno di 6 notti a marzo 2024
Risposta di Samantha Hidalgo, il giorno 20 mar 2024
Dear Lisa,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!
8/10 Buono
JUAN CARLOS
17 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No soy muy partidario de los shows en los hoteles, sin embargo vi uno extraordinario (con la temática mexicana)
JUAN CARLOS
Soggiorno di 7 notti a marzo 2024
Risposta di Kevin Yañez, MOD, il giorno 18 mar 2024
¡Hola! Nos alegra mucho saber que el show temático mexicano logró cambiar tu percepción sobre los espectáculos en hoteles. Estamos encantados de haberte brindado una experiencia extraordinaria y esperamos verte de nuevo pronto para que puedas disfrutar de más experiencias como esta. ¡Saludos y gracias por tu visita!
10/10 Eccellente
Michael
Viaggio con la famiglia
14 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We loved everything about the resort. The staff at the resort are some of the friendliest staff we have ever encountered at any of the resorts we have been at. The entertainment staff is alot of fun. We will definatly go back to this resort. Thanks Mike & Tami
Michael
Risposta di Ana Figueroa, Manager On Duty, il giorno 14 mar 2024
Dear Mike & Tami, Thank you for taking the time to share such a detailed overview of your recent experience with us. It's our pleasure to learn that your stay was wonderful and that you were impressed with our service. Your feedback has been shared with the team as a motivation to keep up our good work.We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.
4/10 Scarso
Alejandra
10 mar 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Alejandra
Soggiorno di 4 notti a marzo 2024
Risposta di Management Assistant, il giorno 13 mar 2024
Dear Alejandra, Thank you for taking the time to share your recent experience at Hilton Playa del Carmen. We truly regret not having met your expectations. This is totally not our standards. We sincerely appreciate if you could share more details with us about your whole experience so we can improve in our service and hospitality. Looking forward hearing from you.
8/10 Buono
Miriam
10 mar 2024
Miriam
Soggiorno di 4 notti a febbraio 2024
Risposta di Kevin Yañez, MOD, il giorno 30 mar 2024
Dear Miriam, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was enjoyable and we appreciate the time invested in sharing your experience with us.
6/10 Soddisfacente
Melissa A
Viaggio con la famiglia
9 mar 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The refrigerator were never stack with what we asked for. The cabanas need to go. No chairs. Have to rent everything. Food was average. Hilton is just out to make a penny on everything
Melissa A
Soggiorno di 8 notti a marzo 2024
Risposta di Joan Canto - Sales Team, il giorno 9 mar 2024
Dear Melissa, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we appreciate the time invested in sharing your recent experience.
10/10 Eccellente
Margaret
7 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Margaret
Soggiorno di 5 notti a marzo 2024
Risposta di Joan Canto - Sales Team, il giorno 9 mar 2024
Dear Margarte, thank you for taking the time to share your recent experience at our Resort, we are delighted to learn your stay was most enjoyable!
6/10 Soddisfacente
Marci
Viaggio di coppia
4 mar 2024
Mi è piaciuto: Personale e servizio
When we checked in they informed us they didnt have any rooms available with a King bed. Which is what we reserved and paid for months in advance. The pool was freezing. Beach was public and dirty. To get a lounge chair was like being in Hunger Games-it was an all out brawl. And all cabanas and surrounding chairs were reserved already. Food was mediocre. The room was spacious, worn but nice, Staff was helpful mostly.
Marci
Soggiorno di 5 notti a febbraio 2024
Risposta di Management Assistant, il giorno 5 mar 2024
Dear Marci, Thank you for taking the time to write this review, it is highly appreciated, since this allows us to improve in our service and hospitality. We truly regret not having met your expectations. This is totally not our standards. We totally understand all these concerns/claims, and rest assure, we will share these notes with our team to follow up this case, as our guests are the most important to us. Thanks again.
6/10 Soddisfacente
David
Viaggio di coppia
1 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Me han cobrado la primera noche dos veces ya que reservé con Expedia un domingo, pero el servicio de reservas del hotel no trabaja los domingos. Y como yo tengo la culpa de eso, pues he tenido que pagar dos veces la primera noche.
David
Soggiorno di 4 notti a febbraio 2024
Risposta di Joan Canto - Sales Team, il giorno 1 mar 2024
Estimado David, muchas gracias por escoger nuestro bello resort para su disfrute en Playa del Carmen. Agradecemos sus comentarios y le hacemos saber que el proceso de reembolso fue realizado de inmediato después de que se detectó el cobro.
10/10 Eccellente
Wendell
Viaggio di gruppo
1 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff went above and beyond, very friendly.
Wendell
Soggiorno di 4 notti a gennaio 2024
Risposta di Management Assistant, il giorno 1 mar 2024
Dear Wendell, Many thanks for taking the time to write this amazing review. We’re so happy to read your appreciation. It is amazing to know you had a great experience. For sure, we’ll share these comments with all our team. They’ll be happy as well to know about it. We really hope to welcome you back again soon. Best regards.
8/10 Buono
John Albert Afford
Viaggio di coppia
1 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great trip.
John Albert Afford
Soggiorno di 8 notti a febbraio 2024
Risposta di Joan Canto - Sales Team, il giorno 1 mar 2024
Dear John, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was enjoyable!
8/10 Buono
Marina
29 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Marina
Soggiorno di 4 notti a febbraio 2024
Risposta di Joan Canto - Sales Team, il giorno 2 mar 2024
Dear Marina, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was enjoyable and we appreciate the time invested in sharing your experience with us.
10/10 Eccellente
Joshua
Viaggio di coppia, Viaggio di lavoro
28 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
its was Excellent
Joshua
Soggiorno di 4 notti a febbraio 2024
Risposta di Joan Canto - Sales Team, il giorno 29 feb 2024
Dear Joshua, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable!
10/10 Eccellente
Rimoun
Viaggio di coppia
25 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Been to the Cancun area many times and this was one of our best trips. The food was exceptional for an all inclusive. Service, layout and amenities were great. Loved the entertainment; opening band at 7:30 every night, followed by a show, then more music till 11. My only con was they stop serving drinks at 11 and the whole place pretty much shuts down. However we preferred the Playa Del Carmen nightlife; live music, clubs, dancing, bars, shopping and general fun walking around.
Rimoun
Soggiorno di 4 notti a febbraio 2024
Risposta di Management Assistant, il giorno 26 feb 2024
Dear Rimoun, Many thanks for taking the time to write this amazing review. We’re so happy to read your appreciation. It is amazing to know you had a great experience with the food, entertainment and our resort in general. For sure, we’ll share these comments with all our team. They’ll be happy as well to know about it. We really hope to welcome you back again soon. Best regards.
10/10 Eccellente
Tina
Viaggio di coppia
25 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay! Everyone was kind and helpful. Servers remembered our names and preferences. Miguel Acros and so many others were outstanding. Beautiful property in a great location!
Tina
Soggiorno di 6 notti a febbraio 2024
Risposta di Samantha Hidalgo, il giorno 25 feb 2024
Dear Tina,Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again.Your feedback is greatly appreciated.Thank you for choosing Hilton Playa del Carmen!