Dear guest, We would like to thank you for taking the time to write your comments regarding your stay at our resort.   Regarding to the humidity on the closet please let me inform you that as we are surrounded by a tropical forest sometimes it is very hard to avoid humidity. We always try our best to make our guests feel comfortable but it is important to know that Playa del Carmen has a warm climate and most of our rooms are on the shade. We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to excellence and they sincerely will appreciate the time you have taken to recognize their efforts. They keep working relentlessly to maintain our high standards in quality and service and to provide unique experiences. We look forward to welcoming you soon again to our hotel, The Reef Playacar. Kind regards,

Dear Sintuya, We would like to thank you for taking the time to write your comments regarding your stay at our resort. We greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months and that twelve villas/90 rooms had already been remodeled. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We hope that we can convince you to change your mind about another visit to our property. Kind regards,

Estimado huésped,Muchas gracias por elegir The Reef Playacar como destino para sus vacaciones y por compartir su reseña.Nos alegra saber que disfrutó de la ubicación, así como de la atención del personal.Esperamos nos brinde la oportunidad de recibirle nuevamente en el futuro.Saludos cordiales,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your feedback regarding your recent experience at our hotel.We sincerely apologize for any inconvenience or dissatisfaction you encountered during your stay.We take all guest feedback seriously and strive to provide a welcoming and enjoyable environment for all our visitors. Your comments regarding the demeanor of our bar and snack bar staff, as well as the quality of our restaurant offerings, are concerning, and we will address these issues with our team to ensure that all guests receive the high level of service and quality they deserve.We hope to have the opportunity to welcome you back in the future and provide you with a more positive and satisfying experience.Sincerely,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Estimado huésped,Agradecemos sinceramente sus amables palabras y el tiempo que ha dedicado a compartir su experiencia con nosotros. Nos alegra saber que nuestro personal fue siempre amable y que se sintió bien atendido durante su estancia. En nuestro hotel, valoramos y respetamos a todos nuestros huéspedes por igual, sin importar su nacionalidad, y nos esforzamos por brindar un servicio excepcional a cada uno de ellos.Agradecemos nuevamente sus amables comentarios y esperamos darle la bienvenida nuevamente en The Reef Playacar.Atentamente,Lizeth ArratiaHospitality Manager

Estimado huésped,Le agradecemos sinceramente por compartir sus comentarios con nosotros. Lamentamos profundamente saber que percibió como limitadas las opciones de restaurante durante su estancia. Sus observaciones son de gran valor para nosotros y serán consideradas con el objetivo de proporcionar una experiencia excepcional a todos nuestros distinguidos huéspedes.Esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro en The Reef Playacar.Atentamente,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are pleased that you appreciated the natural surroundings of our facility, which provide a jungle-like ambiance, as well as the modern amenities and comforts of our rooms, including the mini fridge, shower, beds, and balcony.We value your feedback regarding the food options, your suggestions for more traditional Mexican cuisine, will be taken into consideration as we review and enhance our culinary offerings to better meet the expectations of our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable dining experience.Kindest regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your nice review about your experience at The Reef Playacar.We are glad that you had a great time.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your experience at The Reef Playacar.We are delighted that you enjoyed the quaint feel of our resort and that you found our main dining room buffet-style offerings to be good.Likewise, we are glad to know that you enjoyed our beach, pools, and the natural setting of our resort, reminiscent of a jungle. We truly appreciate your kind words about our fantastic staff. We look forward to welcoming you back for another wonderful stay in the future. Warm regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Estimado huésped,Le agradecemos por su preferencia y por compartir su reseña.Nos da gusto saber que disfrutó de de las instalaciones y servicios.Esperamos recibirle nuevamente en The Reef Playacar.Saludos cordiales,Lizeth ArratiaHospitality Manager

Estimado huésped,Muchas gracias por haber elegido nuestro hotel como destino para sus vacaciones y por tomar el tiempo de compartir su excelente valoración.Esperamos recibirle nuevamente muy pronto.Saludos cordiales,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Estimado huésped,Agradecemos sinceramente el tiempo que tomó para proporcionar su opinión sobre su reciente experiencia en nuestro hotel. Lamentamos escuchar que encontró falta de opciones en nuestra oferta en el buffet. Tomamos nota de su comentario y lo compartiremos con nuestro Chef Ejecutivo para evaluar y enriquecer nuestra variedad de selecciones gastronómicas.Nos complace, por otro lado, saber que otros aspectos de su estancia fueron satisfactorios. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.Saludos cordiales,Lizeth ArratiaHospitality Manager

Dear guest,We would like to thank you for sharing your review about your stay in our facilities.It is great that you enjoyed the cleanliness of the facilities and the friendliness of our staff.We hope to have the opportunity to host you again soon.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar to spend your vacations.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed the beauty of our grounds and beach, as well as our efforts to preserve the natural flora within the villa area. We also appreciate your feedback regarding our buffet offerings; your input helps us continuously improve and enhance our services.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any instances where our staff fell short of providing the level of service and hospitality that we strive to deliver consistently. Additionally, we appreciate your observation regarding the availability of chairs in our pool and beach areas. Your feedback is really helpful to improve and enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with a more positive and enjoyable stay.Warm regards,Lizeth ArratiaHospitality Manager

Estimada huésped,Apreciamos enormemente el que haya elegido nuestro hotel nuevamente y por tomarse el tiempo para compartir sus amables comentarios.Nos alegra saber que nuestras instalaciones se mantuvieron impecablemente limpias y que nuestro personal pudo brindarle un servicio amable y atento. Transmitiremos sus elogios a Adela por su destacada experiencia en el Spa y temazcal, así como a Arely por sus atenciones en el restaurante. Esperamos con ansias darle la bienvenida nuevamente en el futuro para otra experiencia inolvidable en nuestro hotel.Saludos cordiales,Lizeth ArratiaHospitality Manager

Estimado huésped,Agradecemos sinceramente sus amables palabras y la excelente valoración que nos ha brindado. Nos complace enormemente saber que disfrutó de su estancia en nuestro hotel y que pudo experimentar la tranquilidad y el ambiente agradable que ofrecemos, con un toque distintivo de la exuberante vegetación selvática.Es un placer para nosotros saber que disfrutó de nuestras instalaciones, incluyendo el spa y el Temazcal, así como de las actividades recreativas organizadas por nuestro personal. Transmitiremos sus elogios a Adela, Rosario, Mayra y Luigi, así como a todo nuestro equipo, quienes se esfuerzan por brindar un servicio excepcional y hacer que cada momento sea memorable para nuestros huéspedes.Esperamos sinceramente darle la bienvenida nuevamente en el futuro para otra experiencia inolvidable en nuestro hotel. Saludos cordiales,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Estimado huésped,Agradecemos sinceramente su comentario y valoración. Lamentamos profundamente los inconvenientes experimentados durante su estancia con nosotros. Su retroalimentación es de gran importancia para nosotros, ya que nos permite identificar áreas de mejora y brindar un servicio de calidad óptima a nuestros huéspedes.Nos disculpamos por cualquier confusión o incomodidad que la situación del cobro adicional le hayan causado, así como por la falta de agua fría en su habitación. Aseguraremos que sus comentarios sean transmitidos a los departamentos pertinentes para abordar estos problemas y tomar las medidas necesarias para evitar que vuelvan a ocurrir en el futuro.Esperamos tener la oportunidad de recibirlo nuevamente para brindarle una experiencia más satisfactoria. Saludos cordiales,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you loved our location and the overall environment of our property.However, we regret to learn that your welcome experience did not meet your expectations. Providing a warm and informative welcome to our guests is important to us, and we apologize if you felt pressured or uncomfortable during your orientation.We hope that despite this aspect, you were able to enjoy the rest of your stay with us. Should you choose to visit us again in the future, we would welcome the opportunity to provide you with a more welcoming and enjoyable experience from the moment you arrive.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your feedback with us regarding your recent family vacation at our property. We appreciate your insights and are glad to hear that you found our hotel to be suitable for families.Thank you for bringing the aspects that were not of your liking to our attention. Your feedback is invaluable as we strive to continually improve our services and facilities to meet the needs and expectations of our guests.We hope to have the opportunity to welcome you and your family back for another enjoyable stay in the future.Kindest regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Estimado huésped,Le agradecemos por elegir The Reef Playacar como destino vacacional y por compartir su reseña.Nos alegra saber que disfrutó de nuestra ubicación.Esperamos nos brinde la oportunidad de recibirle nuevamente en el futuro.Saludos cordiales,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar to spend your recent vacations.We regret knowing by your score that your stay was not up to your expectations.We do hope you give us the opportunity to change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your experience with us following your recent stay.We are delighted to know that you found our location convenient, and that you appreciated the spectacular ocean view from our main restaurant area and the option to dine at exterior tables.We apologize for any inconsistency you experienced with the service provided by our waitstaff. Ensuring consistent and attentive service is a priority for us, and we will address your feedback with our team to ensure improvements are made.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your glowing review following your recent stay at The Reef Playacar. We are absolutely delighted to hear that you had such a wonderful experience with us.It brings us immense joy to learn that you found our property to be beautiful and our staff to be friendly and accommodating. We are delighted that you enjoyed the variety of activities offered at our resort, especially the Mayan purification ritual. Your kind words about Rosa and the experience are truly appreciated, and we will be sure to pass along your compliments to her and the rest of our team.Thank you for recommending these experiences to others who are looking to relax. Your satisfaction is our greatest reward, and we are honored that you are already planning your return visit for next year. We cannot wait to welcome you back and create even more unforgettable memories together.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar to spend your vacations and for sharing your review.We are glad to know that you enjoyed the attention of our staff and our facilities.It will be truly a pleasure to host you again in the future.Kind regards,Lizeth ArratiaHospitality Manager

Estimado huésped,Muchas gracias por elegir The Reef Playacar como destino para sus vacaciones y por compartir su reseña.Nos da gusto saber que disfrutó de las instalaciones y actividades.Esperamos recibirle nuevamente muy pronto.Saludos cordiales,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for shairng your review.It is great to know that you the natural surroundings of our facilities.We hope to have the opportunity to host you again in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your positive score about your stay at The Reef Playacar.We will be delighted to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your positive score about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are glad to know that you enjoyed your vacation in our property and that you especially appreciated the facilities and the access to the beach.It will be a pleasure to host your next vacations in Playa del Carmen.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are glad to know that you enjoyed your stay.We hope to have the opportunity to host you again soon.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your feedback regarding your recent stay at The Reef Playacar.We appreciate your detailed review and are glad to know that you appreciated the clean beach and pool areas. We also extend our gratitude for recognizing Alberto's exceptional service.We are sorry to read that the quality of our culinary offerings did not meet your expectations. Your comments regarding the food variety, quality, and presentation will be reviewed with our Executive Chef to make necessary improvements. Furthermore, your feedback about the sweetness of our drinks and the lack of premium liquor options will be shared with our beverage team for their review and consideration. We strive to offer diverse beverages that cater to the varied tastes of our guests, and we apologize if we fell short in this regard during your stay.We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we have made based on your feedback.Kindest regards,Lizeth ArratiaHospitality Manager

Estimado huésped,Muchas gracias por elegir The Reef Playacar como destino para sus vacaciones y por compartir su reseña.Nos complace saber que su experiencia fue excelente.Esperamos nos brinde la oportunidad de recibirle nuevamente muy pronto.Saludos cordiales,Lizeth ArratiaHospitality Manager

Estimado huésped,Muchas gracias por elegir The Reef Playacar como destino para sus vacaciones.Nos complace saber que disfrutó de las instalaciones, así como de la atención y nuestra hermosa playa.Esperamos recibirle nuevamente muy pronto.Saludos cordiales,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your feedback following regarding your stay at The Reef Playacar.We are pleased to know that overall, you found your experience to be great. However, we regret to learn that you were disappointed with the variety and flavor of the food offered during your stay.Ensuring a diverse and flavorful culinary experience is important to us, and we apologize if we fell short of meeting your expectations in this regard. We appreciate your valuable feedback as it allows us to identify areas for improvement and enhance the overall experience for our guests. We hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are glad to know that you enjoyed the property, amenities and service.We hope to have the opportunity to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager