Valutazioni basate su 566 recensioni verificate

4,0 su 5
79% degli ospiti consiglia questa struttura
4,3 Pulizia della camera
4,1 Servizio e personale
4,2 Comfort in camera
4,0 Condizioni dell’hotel
Recensioni verificate di Expedia
3 su 5
di un viaggiatore verificato da Sacramento, CA

Didn't get good sleep

Data di pubblicazione: 18-set-2017
We were roomed in the room right accross from the elevator, vending machine and ice machine. Not only was there a lot of noise with all those machines going off but there was a light coming in through the door from the hallway. The staff was friendly.
4 su 5
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di un viaggiatore verificato da Houston, TX

Meets basic needs.

Data di pubblicazione: 12-set-2017
Pro: Proximity to our destination/needs.
Contro: Rooms accommodations seem outdated.
Posizione: No comment.
Not up to the typical standards for a Hilton Double Tree hotel.
2 su 5
di un viaggiatore verificato da santa cruz, ca.

worst hotel ever

Data di pubblicazione: 28-ago-2017
Pro: ZERO
Contro: Send in the calvary
Posizione: Just traveling through
115 degree weather , pool out of order, should have been notified before booking, that is unacceptable !!! on top of that the breakfast was horrible, after several tries trying to make it correct we just gave up!!! Bad review, worst hotel experience in continental U.S.!!!!!
4 su 5
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di un viaggiatore verificato da Nor Cal

Front desk clerk was amazing but breakfast wasn't

Data di pubblicazione: 24-ago-2017
I had an overnight stay for a work conference. I was traveling with a colleague and she had some trouble at checkin with her 3rd party reservations. The front desk clerk was amazing and did everything in his power to help her. His name is Ham and we would've had the worst experience without his help. My only complaint is the very expensive and low quality breakfast.
1 su 5
di un viaggiatore verificato

30-minute delay at check-in, disappointing staff

Data di pubblicazione: 23-ago-2017
Worst experience at a DoubleTree. Ever. I came in around 10pm to check in after a cross-country flight and a long day of socializing. There was some sort of booking issue with the group ahead of me that took 30 minutes to resolve. During this time another guest came up and had to have her key recoded, and the single person at the desk did not bother to acknowledge me or the couple that came up behind me. When I did finally get to the desk, the clerk blamed all the trouble on Expedia and Booking.com for overbooking the hotel. He was using both computers at the front desk, because they were processing slower than usual. He did apologize for the delay and offer a complimentary breakfast, but was out of cookies. What kind of DoubleTree runs out of cookies? The room was shabby. Let's just leave it at that. The next morning, the breakfast buffet was basically empty; we came in right after a big tourist group and the staff hadn't restocked things. I went to check out of the room and the hotel insisted I owed them for the night's stay even though I paid upfront through Expedia. I had to stand for 10 minutes at the desk while the clerk blamed Expedia and Booking.com again, and called a support line at Expedia to clear up the issue. Turns out the clerk the night before checked us in incorrectly. Left annoyed and hungry. Went to Taco Bell and had a much better experience there.
3 su 5
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di un viaggiatore verificato

Convenient for our needs in the area.

Data di pubblicazione: 19-ago-2017
Only complaint is that we were on the fourth floor and the hotel was warmer and pretty stuffy, air quality wise.
5 su 5
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di un viaggiatore verificato

Nice hotel in Livermore

Data di pubblicazione: 18-ago-2017
Nice staff and clean room. Comfortable bed. We had a quick stay. It is a bid hard to find after getting off the freeway.
4 su 5
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di un viaggiatore verificato da canada

Good value for Livermore

Data di pubblicazione: 6-ago-2017
The hotel met our expectations. Easy drive to anywhere in Livermore. We asked to be moved on the side away from the 12 lane freeway due to noise. It was as expected.
1 su 5
di un viaggiatore verificato da san diego

Definitely not a Double Tree quality.

Data di pubblicazione: 30-giu-2017
The sink clogged up, bathtub has black stains in all corners, carpet is damp and uneven, the room door has a big gap that you can see a shadow of someone walk pass, wallpaper has huge bubble. So disappointed. Double Tree franchise needs to have an audit of this hotel.
4 su 5
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di un viaggiatore verificato da Hollister

Nice hotel in a quiet area

Data di pubblicazione: 26-giu-2017
The room was clean and had everything you could need. The beds are SO COMFY. The towels felt like they were brand new and the provided toiletries were from Crabtree and Evelyn. I will say that the lobby was pretty stuffy that day ( it was about 99 degrees out) so I am docking some points for the fact that I didn't want to be anywhere but my air conditioned room.