30-minute delay at check-in, disappointing staff
Data di pubblicazione: 23-ago-2017
Worst experience at a DoubleTree. Ever.
I came in around 10pm to check in after a cross-country flight and a long day of socializing. There was some sort of booking issue with the group ahead of me that took 30 minutes to resolve. During this time another guest came up and had to have her key recoded, and the single person at the desk did not bother to acknowledge me or the couple that came up behind me.
When I did finally get to the desk, the clerk blamed all the trouble on Expedia and Booking.com for overbooking the hotel. He was using both computers at the front desk, because they were processing slower than usual. He did apologize for the delay and offer a complimentary breakfast, but was out of cookies. What kind of DoubleTree runs out of cookies?
The room was shabby. Let's just leave it at that.
The next morning, the breakfast buffet was basically empty; we came in right after a big tourist group and the staff hadn't restocked things. I went to check out of the room and the hotel insisted I owed them for the night's stay even though I paid upfront through Expedia. I had to stand for 10 minutes at the desk while the clerk blamed Expedia and Booking.com again, and called a support line at Expedia to clear up the issue. Turns out the clerk the night before checked us in incorrectly.
Left annoyed and hungry. Went to Taco Bell and had a much better experience there.