The room was filthy when we arrived. The front desk girl was very nice and cleaned it up the best she could. After 3 restless hours of sleep we noticed bugs crawling on the bed. We checked out immediately! The manager was very nice and refunded our money.
31-mag-2017 di Ramada Management , Hotel
Thank you for taking the time to review our property. We apologize for any inconvenience this may have caused. We take pride in keeping a clean property. As soon as you departed, we did have the room inspected, and was a negative for bed bugs, however, we did still follow through will deep cleaning and heat treatment procedure, as we take each guest experience seriously. We are continuing daily, to improve our hotel. We do hope to see you again.