8/10 Buono
Lauren
Viaggio con la famiglia
6 ago 2025
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I asked for adjoining rooms and they got our reservation wrong after i checked in with them multiple times prior to arrival. They managed to get us all in the same villa, but it was a little inconvenient having to go down a flight of stairs, around to the other side of the building, then up 2 flights. Also no elevators was unexpected, but that may have been my inexperience with the area.
The hotel and the grounds:
Beautiful and clean although some of the fixtures were old in our room and there were VERY limited electrical outlets.
The staff:
Mostly welcoming, friendly and helpful however most of them had no idea about th free activities available to us at the beach. I asked 5 different staff members before a young woman at the front desk was finally able to tell us exactly where to go and what to do.
Food:
Overall, the food was great however some items were undercooked - both at the buffet and the 'snack restaurant'. We really enjoyed the buffet having different international offerings each night and one staff member, in particular named Grey was exceptional. The food and atmosphere at both of the fine dining restaurants we got reservations to ('Thali and 'The Greek) was pristine.
Transportation:
'Trains' throughout the property made getting around (to the beach, the other hotels, restaurants, water park, etc.) very easy and convenient.
Lastly, their show about the history of the DR in song and dance was mesmerizing and morw than worth the surprisingly small price.
Lauren
Soggiorno di 5 notti a luglio 2025
