3 piscine all'aperto

Recensioni per RIU Palace Punta Cana - All Inclusive

4 out of 5
RIU Palace Punta Cana - All Inclusive
Playa de Arena Gorda, Punta Cana, La Altagracia

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 1239 su 2250 recensioni" "
Valutazione di 8 - Buono. 564 su 2250 recensioni" "
Valutazione di 6 - Soddisfacente. 263 su 2250 recensioni" "
Valutazione di 4 - Scarso. 87 su 2250 recensioni" "
Valutazione di 2 - Terribile. 97 su 2250 recensioni" "

9,0/10

Pulizia

9,0/10

Personale e servizio

8,6/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Joseph

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was very knowledgeable, courteous, extremely polite. Felt safe with my family. Entertainment was very good . Beach was beautiful.
Soggiorno di 6 notti a marzo 2024

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a marzo 2024

10/10 Eccellente

Justin Andrew, Wilmington

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The RIU was a fantastic resort stay with everything you could expect a more. Plenty of dining options and beautiful scenery. The hosted parties are amazing and super fun for adults. The staff were amazing and extremely helpful and friendly. I could not recommend this resort enough and hope to go back!
Soggiorno di 4 notti a marzo 2024

10/10 Eccellente

Meylin

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 6 notti a marzo 2024

10/10 Eccellente

TATIANA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The food at the resort was really good, the beach was beautiful, the rooms were cleaned daily, overall an excellent vacation.
Soggiorno di 5 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 27 mar 2024
Dear TATIANA,Thank you very much for your positive review!We are very pleased to hear that we lived up to your wishes in terms of the points you have made.We hope you will come back to enjoy your stay with us very soon.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

6/10 Soddisfacente

Mark

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Soggiorno di 6 notti a marzo 2024

6/10 Soddisfacente

lissette nicole

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a febbraio 2024

10/10 Eccellente

Aleksandra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a marzo 2024

6/10 Soddisfacente

Ardela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a marzo 2024

10/10 Eccellente

Jennifer N

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is my 3rd trip to the Riu Punta Cana. The people are amazing, service is fast, they resolved an issue in our room immediately. I will continue to return. Thank you for a wonderful stay! See you next year!
Soggiorno di 7 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 27 mar 2024
Dear Jennifer N,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

10/10 Eccellente

Steven, Taunton

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We have stayed at the RIU Palace Punta Cana more than a dozen times … and we still love it!
Soggiorno di 7 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 26 mar 2024
Dear Steven,We appreciate your kind words about our hotel and the time you have taken to write them.It is of great value to us that you have enjoyed each and every one of the services provided in our accommodation to the fullest.We only wish, from the bottom of our hearts, to welcome you back at any time.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

4/10 Scarso

Atharva

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 5 notti a marzo 2024

4/10 Scarso

Danielle

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The resort felt very safe and family oriented, I was traveling alone. The evening entertainment was not very exciting at all. The staff ranged from the front desk being super helpful to the dining staff being of little to no help(even rude at times). I would come back not due to the staff but due to the feeling of it being safe for the family.
Soggiorno di 4 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 25 mar 2024
Dear Danielle,Thank you for your comment,We are pleased to know that you felt it was a wonderful place to spend a few days.However, we are surprised that our staff did not treat him in the same way in its entirety and we are saddened that the entertainment was not to his liking.On the other hand, we want you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our continuous improvement process.I hope you will give us the opportunity to welcome you again in one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

10/10 Eccellente

maina, Forest Hills, New York

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 9 notti a marzo 2024

10/10 Eccellente

Lorri Ann

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
loved everything about it
Soggiorno di 5 notti a febbraio 2024
Risposta di Online Reputation Manager, il giorno 25 mar 2024
Dear Lorri Ann,Thank you very much for your kind words and for your fantastic review.We are very happy that you had a great holiday with us.We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

2/10 Terribile

Ritu Rashmin

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The staff is very welcoming and they are in a good mood and really bring up the atmosphere, however the food is AWFUL. I have never gotten food poisoning in my life but I got it here and it was the worst day in my entire life.
Soggiorno di 4 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 25 mar 2024
Dear Ritu Rashmin,Thank you for your comment,We are pleased to know that you felt wonderfully cared for and that you liked the facilities.However, we sincerely hope that you are feeling better now and we can assure you that our regular health and safety inspections show optimal results in this area.In accordance with our high standards, we guarantee our guests a service of the highest quality, which goes far beyond legal requirements, especially when it comes to food safety. At RIU Hotels & Resorts, health is our priority. Therefore, we follow a food safety protocol, guaranteeing the safety and quality of the products, in all our production, preparation and F&B service processes.I hope you will give us the opportunity to welcome you again in one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

10/10 Eccellente

Vanessa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had a great time - beach was ideal and plenty of chairs for guests
Soggiorno di 3 notti a gennaio 2024
Risposta di Online Reputation Manager, il giorno 25 mar 2024
Dear Vanessa,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We only wish, with all our heart, to welcome you again at any time in any of our facilities.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

10/10 Eccellente

Helen

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything is excellent
Soggiorno di 9 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 22 mar 2024
Dear Helen,It has been a real pleasure for us to receive your complimentary comments and to see that you greatly appreciated different aspects of the hotel that have contributed to making your experience extremely satisfactory. We look forward to your return and the opportunity to provide you with a new and memorable experience at our facilities.We are waiting for you with open arms.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

10/10 Eccellente

Lynn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was our first visit to a Riu property & definitely not our last. The staff was incredible! Food was great. No skimping on food or alcohol, unlike other all-inclusive resorts. Can’t wait to go back. Highly recommend Riu Palace Punta Cana!
Soggiorno di 7 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 22 mar 2024
Dear Lynn,Thank you so much for taking the time to review your stay and for the wonderful rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Punta CanaOnline Reputation Manager

8/10 Buono

Rohun

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the pool parties, cleanliness of rooms, overall resort atmosphere. Disliked quality of food at the buffet and Italian restaurant. Also the “room service” does not work
Soggiorno di 5 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 22 mar 2024
Dear Rohun,Thank you for your review! We are very happy to know that you loved your stay, although we lament that we could not meet your taste with our gastronomic offer.We look forward to welcoming you again soon and share a better experience. Kind regards, Hotel Riu Palace Punta CanaOnline Reputation Manager

8/10 Buono

Jimmy S

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bonito lugar para vacacionar
Soggiorno di 4 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 22 mar 2024
Apreciado Jimmy S¡Gracias por una estupenda reseña que nos ha brindado! Nos complace saber que su experiencia fue satisfactoria. Y, nos alegra haber estado a la altura de sus expectativas en los casos que nos valora.Esperamos que vuelva pronto a visitarnos.Cordialmente, Hotel Riu Palace Punta CanaOnline Reputation Manager

10/10 Eccellente

Miroslawa, Huntley

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It is a beautiful property and we would definitely return. My college kids enjoyed the RIU parties. I wish the property had more organized activities (e.g. beach volleyball, water polo). The nighty entertainment in the theater was poor quality and boring. Lastly, it was very obvious on many occasions that the staff seem to favor the Spanish speaking patrons over others.
Soggiorno di 7 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 22 mar 2024
Dear Miroslawa,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Palace Punta CanaOnline Reputation Manager

8/10 Buono

Douglas

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed at RIU hotels in Cancun and Playa delCarmen. They were excellent. This hotel was not at the same level. The staff was excellent, helpful and friendly. After a problem with our bathroom, which was fixed the second day, our room was fine, except the air conditioner put moisture into the room instead of removing it. The beach and pools were great. Too bad idiots always rush to put towels on chairs in the morning and sometimes don’t come back limiting seating. The restaurants were only fair to good. Nothing special on the meals. We expected better. Breakfast buffet was great and lunch was OK. Dinner was disappointing. Entertainment in the plaza was poor. Maybe they only offer Riu party, which was not for us.
Risposta di Online Reputation Manager, il giorno 21 mar 2024
Dear Douglas,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience. We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment. We look forward to your visit.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

10/10 Eccellente

Fabiola

Soggiorno di 5 notti a marzo 2024

10/10 Eccellente

Braelina

Viaggio di coppia
Mi è piaciuto: Servizi
Everything was so amazing it’s so beautiful the staff is so nice and helpful we definitely will be coming back
Soggiorno di 3 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 21 mar 2024
Dear Braelina,thank you for your very positive comments.We hope that, you will choose to spend a few days with us again soon and, thus, live a new unforgettable experience.Kind regards, Hotel Riu Palace Punta CanaOnline Reputation Manager

8/10 Buono

Adrien LaMont

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very helpful and attentive. Easy check in and check out. Antonio and Biemba did a great job in the buffet dining area (we sat at the same table every time we used the buffet). The property is clean throughout. Food options were good (if you have done all inclusive then you know there is good and bad with the food); I recommend the Steak & Seafood restaurant. The entertainment was rather late, so there was a lot of people sitting around waiting after dinner. Plenty of pool seating, and chairs on the beach for use. There were no pushy sales pitches for joining a club or anything. The only negative I have is the amount of smoking they allow around the entertainment area - you really couldn't avoid the cigarettes and cigars; overall my family enjoyed the resort, and we would stay their again.
Soggiorno di 4 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 21 mar 2024
Dear Adrien LaMont,Thank you for taking the time to write a review of our hotel. We are very pleased to know your positive comments.We sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu Palace Punta CanaOnline Reputation Manager

4/10 Scarso

Rapa

Viaggio di gruppo
The property was well maintained outside. The rooms were ok...my sheet needed to be changed once I checked in because there was a stain on it. A couple days later I pulled out a blanket to use and there seemed to be what appeared to be blood on it.
Soggiorno di 3 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 19 mar 2024
Dear Rapa,Thank you for your comment,Let us tell you that we are completely surprised by his words.Let us inform you that we have recorded your observations and will share them with the appropriate departments to continue perfecting our services day by day.We would like to extend a cordial invitation to you to return and once again allow us the privilege of receiving you at any of our facilities, with the purpose of providing you with the exceptional experience that we always strive to offer, guaranteeing your complete satisfaction.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

8/10 Buono

Ashante

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is an excellent family resort. Customer service was top tier. The best and cleanest beach I’ve ever seen in DR. Food could be better but for the price it is an incredible resort.
Soggiorno di 5 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 21 mar 2024
Dear Ashante,thank you for your review. We are glad to know that we lived up to your expectations. We hope that soon you will choose to spend a few days with us and live a new unforgettable experience.Best wishes, Hotel Riu Palace Punta CanaOnline Reputation Manager

8/10 Buono

Franklin Thomas

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
A nice resort for all ages. Great weather and nice evening activities at RIU party.
Soggiorno di 3 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 21 mar 2024
Dear Franklin Thomas,We sincerely appreciate your kind words. Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia
Everything was great.
Soggiorno di 3 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 21 mar 2024
Dear Robert,Thank you for sharing your feedback. We are pleased to hear that your stay with us was great and that you enjoyed our service.We look forward to welcoming you soon again.Sincerely,Hotel Riu Palace Punta CanaOnline Reputation Manager

8/10 Buono

Martin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There was no reliable internet at the beach area. We had to stay within the pool area. The people that work there are very friendly, food is excellent and fresh. Beach is great although water es too rough for the entire week and did not adventure inn the water. Rooms are great size with comfortable beds. Cable is not that good with very old movies.
Soggiorno di 6 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 20 mar 2024
Dear Martin,Thank you for your comment,We are really happy for the wonderful review you have given us.You can trust that we record your observations and will handle them with the appropriate departments.We would love for you to visit us again and to be able to offer you another equally pleasant experience for you.Also, please know that we have felt very satisfied with our work as well as with having served you.I hope to visit us again soon.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

10/10 Eccellente

David

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing property, clean and well maintained. Spacious with plenty of high quality food offerings. We visited during spring break as a family and you can be in or out of all the activities. Plenty of different places to relax and be in the party. The speciality restaurants offer food of good quality, however they are small and can be difficult to get into plus I didn’t feel the staff in these were as friendly or attentive as in the main dining. At the bars and pool there are an abundance of staff wanting to serve you day and night, always with a smile I can’t rate this place highly enough.
Soggiorno di 7 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 20 mar 2024
Dear David,We appreciate your words from the bottom of our hearts.Obtaining a rating from you like the one you give us encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

4/10 Scarso

Para M

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi
food is terrible
Soggiorno di 4 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 18 mar 2024
Dear Para M,Thank you for your comment.Let us tell you that we are surprised by his words.We regret not having lived up to your expectations in terms of our wide and varied gastronomic offer served.We have a team of chefs who carry out an arduous daily task to please the number of palates that visit us and, we observe that, in your case, it could not be like that.On our website you will find the wide and varied range of hotels we have and the information corresponding to each of them. We are convinced that you will find the one that best suits your needs.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

10/10 Eccellente

Ilyusha

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Best of the best
Soggiorno di 3 notti a gennaio 2024
Risposta di Online Reputation Manager, il giorno 19 mar 2024
Dear Ilyusha,Thank you very much for choosing us and for sharing your review about your last stay.We appreciate your comments regarding your stay.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace Punta CanaOnline Reputation Manager

8/10 Buono

Rick

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Need a shuttle to the kids water park, every hour drop off and pickup.
Soggiorno di 5 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 19 mar 2024
Dear Rick,Thank you so much for taking the time to write a review. We are very happy to hear that we were able to provide you with a great experience.It was a pleasure having you as our guest, and we look forward to welcoming you again on your next visit to our area.Best Regards, Hotel Riu Palace Punta CanaOnline Reputation Manager

4/10 Scarso

Flavia

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Es todo menos familiar! Hay una piscina que es solo bar y lo que se da ahi esta lejos de ser un ambiente familiar. Ademas a esto, en la piscina que se supone ser tranquila habían pasajeros con parlantes grandes!! Poniendo música y la gente del hotel como si nada, decían que no estaba permitido pero no eran capaces de decirles algo, un total desagrado. Los restaurantes en general bien, pero el buffet de la piscina se veía sucio, no daban ganas de comer ahi.
Soggiorno di 5 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 18 mar 2024
Apreciada Flavia,Gracias por su comentario,Lamentamos no haber cumplido con sus expectativas y, nos apena que se haya marchado con esas sensaciones.No tenga dudas que anotamos los inconvenientes que menciona y los trataremos con los departamentos pertinentes.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu Palace Punta CanaOnline Reputation Manager

10/10 Eccellente

GRISEL

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
En general es bueno, los meseros poco amables
Soggiorno di 7 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 15 mar 2024
Apreciada GRISELLe agradecemos sus comentarios, y, le agradecemos también, que nos haya elegido para pasar un tiempo en nuestra compañía.Es para nosotros, de gran importancia que nuestros huéspedes nos brinden su punto de vista y, de ese modo, poder seguir mejorando cada día.Le garantizamos que tomamos nota de sus observaciones y procederemos a gestionarlas con los departamentos adecuados.Estaríamos muy felices si, en un futuro próximo, volviera a visitarnos.Muchas gracias por su valoración.Cordialmente, Hotel Riu Palace Punta CanaOnline Reputation Manager

6/10 Soddisfacente

Logan Hunter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024

6/10 Soddisfacente

Corey L.

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The property was clean, however, a few things needed to be updated. Nothing a few coats of paint and caulking couldn't fix. The room had a dingy smell. The employees and the beach are the best things about the property, along with the hot water in the showers. The biggest disappointment was the food. It wasn't horrible; however, it was barely edible at best.The italian restaurant was good if you get to the buffett when they first open. They tend to let the empty serving platters sit on the line empty, refusing to replenish the food. If you want to break a tooth, eat the bread. The other restaurants other that the mediocre buffet were fails.
Soggiorno di 4 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 15 mar 2024
Dear Corey L., Thank you for taking the time to leave a review about your most recent stay with us.We are deeply sorry that you had such a negative experience with us, and that you left us thinking that we clearly missed the mark on multiple aspects of your stay.We really wish we had known about the issues you faced during your stay, because then our colleagues would have had a real opportunity to turn your stay around for you.Please accept our sincere apologies for not all aspects of your stay being acceptable, as we certainly never want to give a bad impression of our services.Your comments mean a lot to us, and we do care that we perform better. Again, thank you for bringing this to our attention. We will be discussing these issues with our entire staff to make enhancements whenever possible, ensuring that this does not happen to you or any other guest in the future.We hope that you will give our hotel another chance so we can impress you.Kind regardsHotel Riu Palace Punta CanaOnline Reputation Manager

10/10 Eccellente

Robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a great time and awesome service. Olvi from The pool service and Audy and Juan from the Buffett were awesome and always took great care of us! Can’t wait to come back
Soggiorno di 7 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 14 mar 2024
Dear Robert, Thank you for the lovely review!We are delighted to hear you enjoyed your time at Hotel Riu Palace Punta Cana! It is also fantastic you appreciated our friendly staff.The happiness and satisfaction of our guests is our top priority and for this reason your praise lets us know we are doing our job well.We do hope to host you again soon for the perfect stay you deserve.With appreciation, Hotel Riu Palace Punta CanaOnline Reputation Manager

10/10 Eccellente

zoriya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I had an amazing time I’ll definitely come back
Risposta di Hotel Riu Palace Punta Cana Online Reputation Mana, il giorno 13 mar 2024
Dear Zoriya,We are delighted to read your fantastic feedback.It is great to learn you enjoyed your stay, our staff fells rewarded when reading our guests left with happy memories.We are really looking forward to your next visit.Thank you for choosing our hotel!Warmest Regards, Hotel Riu Palace Punta CanaOnline Reputation Manager

6/10 Soddisfacente

Mikhail

Viaggio con la famiglia
Not much show and entertainment
Soggiorno di 4 notti a febbraio 2024
Risposta di Online Reputation Manager, il giorno 13 mar 2024
Dear Mikhail, Thank you for taking the time to share your feedback.Although we are located within the RIU Resort where we offer the Pacha nightclub or the famous #RiuParty area, it saddens us to hear that our show and entertainment did not fulfill your expectations.Certainly, this is not the kind of experience we would like our valued guest to have. Please know, that we will forward your feedback to our Entertainment Manager.It is our hope that you provide us an opportunity to be at your service again. Warm regards,Hotel Riu Palace Punta CanaOnline Reputation Manager

8/10 Buono

Donald, Bronx

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 5 notti a marzo 2024

4/10 Scarso

Mikael

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I recently stayed at this hotel that left much to be desired. The pervasive strange smell throughout the premises was off-putting. The poor quality of the food and watered-down, sugary drinks were disappointing. The aging rooms lacked the comfort one expects, and the limited room service menu didn’t offer much variety with 5 things on the menu. The hallways are loud and echo- staff starts cleaning early in the morning and you can hear every single door slam. This hotel isn’t made for sleeping in. Moreover, the AC struggled to maintain a comfortable temperature, and it felt humid and sticky. The only blanket is a thin sheet. Overall, a subpar experience that fell short of expectations. the food is BAD BAD BAD. Do not stay here. None of the restaurants are open past 10pm, so if you take a nap and wake up late- good luck getting food anywhere besides the sports bar where the food has been sitting all day. The gym is disgusting and smelly- has half working equipment, and doesn’t have any water bottles for when you’re working out. Take your business to the hard rock down the street and pay the extra. Trust me. The only nice thing about this place is that they maintain the grounds and it always looks put together. They need to work on the fire alarm situation, it went off twice during our 4 day stay- and a couple told us it went off twice when they got there. One time it stayed going off for 12 min before they were able to turn it off. Do not stay here!
Soggiorno di 4 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 13 mar 2024
Dear Mikael,Many thanks for choosing Riu and for sharing your experience with us.We are saddened to hear that your recent stay did not match your expectations in all aspects, as we are always maintaining a strong commitment to dedicated service. Your experience is not reflective of the quality service we wish to provide, and we will forward your comments to the responsible team to look into your concerns. We sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.We remain sincerely,Hotel Riu Palace Punta CanaOnline Reputation Manager

10/10 Eccellente

EUGENIUSZ

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing service
Soggiorno di 6 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 13 mar 2024
Dear EUGENIUSZ,Thank you very much for your positive review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu Palace Punta CanaOnline Reputation Manager

10/10 Eccellente

Lauren Elizabeth

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had a great time and enjoyed everything available
Soggiorno di 4 notti a marzo 2024
Risposta di Hotel Riu Palace Punta Cana Online Reputation Mana, il giorno 12 mar 2024
Dear Lauren Elizabeth,We are very grateful to read that you gave us the opportunity to prove that all the positive reviews that we have are based on the reality of our hotel and the result of the work of our lovely staff.Thank you very much!We hope to see you again very soon, Lauren.Warmest Regards,Hotel Riu Palace Punta CanaOnline Reputation Manager

10/10 Eccellente

Elisabet

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
An absolute paradise. Everyone is so nice!! Victor, Adalberto and Carlos are amazing!! Our first time here but definitely not last!!
Soggiorno di 4 notti a marzo 2024
Risposta di Hotel Riu Palace Punta Cana Online Reputation Mana, il giorno 12 mar 2024
Dear Elisabet,Thank you very much for staying with us.It is wonderful to learn you had a nice time with us. Our aim is to please and your praise lets us know we are doing our job.We would love to have you back, Elisabet.Loving wishes!Hotel Riu Palace Punta CanaOnline Reputation Manager

8/10 Buono

Ronald Walter Korza, Southampton

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property has always been extremely well kept. I was greatly disappointed that the premium alcohol choices went downhill. They used to at least serve Absolute vodka as a choice. No longer available. I will not go back again due to this. The alcohol is bottom of the barrel and I wasn’t happy having to drink Beer for the time I was there.
Soggiorno di 8 notti a febbraio 2024
Risposta di Online Reputation Manager, il giorno 7 mar 2024
Dear Ronald Walter Korza,Thank you very much for taking a moment to share your experience and for your evaluation! We are glad that you found our hotel to be of your liking. We hope you will visit us again soon. Best Greetings! Hotel Riu Palace Punta CanaOnline Reputation Manager

8/10 Buono

Hector

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hay una recomendacion para hacer al hotel Los cuartos tienen un desnivel con escala dentro del cuarto ,es muy peligroso ,mi esposo y yo nos caimos en esas escalas pues no se ve la escala o no esta senalizado con un color yo tengo mis rodillas moretiadas, ,yo sugiero hacer una rampa ,pues en algun momento se puede herir seriamente una persona mayor o una persona borracha
Soggiorno di 3 notti a febbraio 2024
Risposta di Online Reputation Manager, il giorno 6 mar 2024
Apreciado HectorNos satisface muy gratamente conocer su positiva valoración sobre nuestro servicio, pues, es para nosotros un reconocimiento a nuestro esfuerzo y dedicación diarios.Por favor, tenga la seguridad de que anotamos sus observaciones y las abordaremos con los departamentos pertinentes.Deseamos, de corazón, que vuelva pronto a visitarnos y, poder ofrecerle así, otra tan buena experiencia en nuestra compañía.Cordialmente, Hotel Riu Palace Punta CanaOnline Reputation Manager

6/10 Soddisfacente

cevon

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
The rooms are outdated but fits the palace look. Our shower head had terrible oxidation. We asked for it to be cleaned after we arrived around 8pm. The cleaning lady attempted to clean the shower head then left with the filth still on the shower head. I went down stairs to the front desk and showed the reception a picture. From then they sent a guy to replace the shower head that night. The property is a nice size. The grounds and pools are well maintained. The staff are very friendly and tries to understand your request. I would advise to learn some Spanish. Majority of the staff will know some English. This is a Spanish speaking country. Try to learn a bit of basic Spanish. My daughters loved having access to the slides off campus which is about a 6 minute walk. The slide area wasn’t crowded and we went on the slides as many times as we would like. Overall my kids who love the water liked the place. Last the food was a hit and miss
Soggiorno di 4 notti a febbraio 2024
Risposta di Online Reputation Manager, il giorno 7 mar 2024
Dear cevon,Thank you very much for staying at our hotel and for providing your honest feedback.It is truly concerning to find that you felt let down by some aspects of your stay and that your experience with us was not completely up to your satisfaction. We assure you that these are not the standards that are reflective of the hotel and the service we aspire to provide at Riu. Your comments will be shared in order to ensure your experience is not repeated in the future and we do hope you will give us the opportunity to welcome you back in the future. We remain with warm regards, Hotel Riu Palace Punta CanaOnline Reputation Manager