Hotel vicino a Regal Willoughby Commons - Cleveland

“Room service never came to bring us towels. The ad was misleading by saying they had a breakfast buffet thinking it was included with the stay. The staff gave us a bill as soon as we sat down. The pool was lukewarm and the pool room felt like a sauna”

“Very convenient location and amazing prices!”

“It was adequate for our needs for a one night stay. I was impressed there was a refrigerator & microwave in room. Breakfast was not included. Easy to find. Near the interstate, but quiet. Restaurants near by.”

“Purtroppo il riscaldamento in camera mia non funzionava adeguatamente (con -20 C all’esterno).”

“Do not stay at this property. We checked in and the room was unacceptable. At this price I didn’t expect a high-end room. However, there were dead bugs on the towels. The ceiling was falling down. The smell was so bad in the room. We left the door open for a half hour. We did not stay there and wanted our money back. They had no other rooms. The Clerk said we would have to talk to the manager. We tried to contact him several times and he’s never responded. Expedia cannot contact him either. We...

“The staff were pleasant. Parking in front of the building is plus. There was no noise issue. The room smelled wet requiring to have the A/C on—thanks for the A/C. The furniture was outdated, the carpet appeared to not have been cleaned in a few years, the bathroom appeared to have had previous mold build up. I appreciated that the bathroom was big enough for ADA customers, including the safety latch and peephole. For the price this is what you get. (Not here to complain.) If your sleeping...

“The price was great. Bed was poor. Pillows were terrible. Mattress was uncomfortable. The pool was empty. Room was clean but still smelled like cigarette smoke. The trash can outside the door was overflowing. They came aThe price was great. Bed was poor. Pillows were terrible. Mattress was uncomfortable. The pool was empty. Room was clean but still smelled like cigarette smoke. The trash can outside the door was overflowing. They came at 4am and noisily dumped it. Sounded like they dumped the...

“Motel molto carino, personale gentile e accogliente. Unica cosa negativa il WiFi a pagamento e la mancanza della dropbox key. Dovevamo partire alle 6 di mattina e la reception era chiusa così abbiamo dovuto telefonare e perdere mezz'ora sul nostro itinerario. Per il resto motel molto bello, camera pulita spaziosa. ”

“Everything was excellent”

“The staff accommodated any request we had. They had a restaurant on site. We showed up just before closing with a large group. Chef D stayed open to accommodate us and the food was excellent.”

“Room never got cold”

“We arrived to find the property under renovation. Our room was one in a wing of rooms in original condition. The carpet was torn and stained, not clear the sheets were clean, no towels, the towel rack was hanging off the wall as was the tissue holder, no glasses or cups, there was an extra (dented) refrigerator in the room. It would probably have failed any health or accommodation codes.”

“Nice, inexpensive place to stay.”

“Tutto ottimo!”

“The woman at the front desk was possibly clinically insane. My room was not cleaned properly. There was hair everywhere and grease all over the kitchen. The keys to both the building and the room were not working properly. I was unable to stay because of the filth. I was assured I would be refunded and I was not.”

“We stayed here for the pool but it was closed for maintenance most of the time we were there. The maintenance guy was very nice and made a big effort to fix the problem with the pool. Front desk staff was nonchalant and very unhelpful about the broken coffee maker but the cleaners tried to help us out. We had to go buy our own coffee maker though. Breakfast buffet was awesome, as were the catering staff.”

“My only complaint is that the toilet seats are really low. It is especially uncomfortable if you have long legs.”

“Although the front desk told me the hotel was basically empty the night we arrived, we were nevertheless put in a smaller room on the second floor with a rooftop just outside our windows - facing the garage. I was not told there would not be housekeeping the next day and did not have any clean towels.”

“The staff was very professional and courteous”