The rooms are great. The service all-around is spotty and inconsistent. It’s trying to become a hotel of stature but it does not live up to being 5 stars from a service point of view. Could use some soul.
8 dic 2019 di The St. Regis Rome, Hotel
We greatly appreciate both your positive feedback and constructive criticism. We will certainly focus our attention on your comments and we hope we will have soon another opportunity to show you our strong commitment on service excellence.
Giuseppe De Martino