Hotel vicino a Riverstone Wetland - Houston

“I have faced many problems. I have booked the room for 2 queen bed but instead they gave us king size bed room. I have requested to change the room but staff was very rude and not helping at all. Worst experience i have gad in this hotel.”

“Nice and clean with all the amenities”

“Checkin was easy and friendly. Property is in a nice area near plenty of restaurants. ”

“Everything was great only thing is ice machine was out of order but other than that everything was great including breakfast”

“During my stay 5/22 -5/23 it began to rain at 4:30am and the ceiling started leaking above the bed. The water continued to pour from the ceiling on to the bed, the recliner and my clothing that was laid across the recliner. I called the emergency afterhours phone number and had them contact a desk attendant. They offered a new room or to just wait it out. So I requested a room change. The desk attendant named Jordan came to my room observed the water and told me that she wasn't giving me a...

“Room is clean, problem is their towels to include bath/hand and facetowels. Needed all new ones to include bath mats.”

“Esperienza terribile, da italiano sono rimasto disgustato da come è tenuta la struttura e purtroppo ho dovuto passarci una notte siccome sono arrivato tardi e non avevo altre possibilità. È presente dello sporco in generale tra corridoi hall ecc, la vicinanza all autostrada rende le camere molto rumorose e alla richiesta di cambiare stanza dal lato opposto dell hotel ci ha cambiato stanza mantenendo il lato verso l autostrada, la stanza e corridoi avevano un odore sgradevole, la doccia non...

“The manager said our check in on line wasn't there after we showed him the confirmation number he didn't accept it he wanted to charge us full price and said if we don't get a room with in 15 minutes he was going to call the cops... So we left not a good experience... ”

“Bellissimo molto suggestivo peccato x la posizione in autostrada il resto perfetto ”

“Rudest people and nasty room”

“Llegamos minutos para 12:am muy cansados ,La habitacion huele a viejo, El cubre colchón estaba manchado la colcha tanbien tenia mancha en medio. Y no la pudimos usar, pero al siguiente dia le dije a trabajadora y le dije que las sabanas estaban sucias, y el dijo que no era sucio, que era mancha, pero las canbio el sofa estava sucio oh manchado,seria bueno que hagan canbios de las vosas mas visibles”

“Tub was nice enough to take a bath, enough said.”

“Bien”

“There's no sign to indicate the facility is a hotel. Upon arrival to the room, there was no towels and the telephone didn't work to contact the front desk for towels. Walked down to request towels and I was told I had to wait until after 6:00 pm for towels even though check-in was at 2:00pm. No coffee, cups or utensils to make coffee. Will never use a third party for a unknown site again! I DID NOT ENJOY MY STAY!!!!!”

“The property is dirty, poorly maintained. Smells of smoke and has cracks. The front desk lady had an attitude at check in n the elevators are broken”

“The property needs a big renovation not a good smell. ”

“No early checkin”