Valutazioni basate su 470 recensioni verificate

4,3 su 5
90% degli ospiti consiglia questa struttura
4,4 Pulizia della camera
4,6 Servizio e personale
4,1 Comfort in camera
4,2 Condizioni dell’hotel
Recensioni verificate di Expedia
4 su 5
Consigliato
per Coppie
di un viaggiatore verificato

Data di pubblicazione: 16-gen-2017
The hotel is great! Playa del Carmen, sadly not so much. It now looks like Miami instead of a chic Caribbean town.
3 su 5
di un viaggiatore verificato

Nice hotel close to everything

Data di pubblicazione: 2-gen-2017
Hotel is nice but on same block with CocoBongo so you need ear plugs to sleep.
5 su 5
Consigliato
per Studenti
di un viaggiatore verificato

Bien ubicado, cerca de la fiesta y cerca de la qui

Data di pubblicazione: 20-dic-2016
Pro: si
Contro: es funcional
Posizione: coco bongo a una cuadra, la terminal de bus a 3 cuadras, la quinta avenida a 1 cuadra.
Limpio, ordenado, amplio orario para desayunar, baño de cortesia, muy amables todos.
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato da Sthlm

Mysigt hotell med närhet till både strand och stad

Data di pubblicazione: 18-dic-2016
Helt fantastisk personal, framför allt i receptionen. Mitt fina rum vette in mot innergården och var tyst och lugnt. Mycket prisvärd massage, riktigt bra! Frukosten är god, det enda jag kan klaga på är att det som ingår är lite i det minsta laget.
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Amazing experience!!!

Data di pubblicazione: 28-nov-2016
Pro: Everything!! The staff, pool, balcony view, food, hotel layout, everything!!
Contro: Everything and everyone was perfect!
Posizione: The hotel is a less than a minute walk to CoCo Bongo and a 2-minute walk to 5th avenue where everything is happening. We loved loved loved 5th Avenue
My husband and I stayed at La Tortuga Hotel and Spa for our honeymoon. Our stay turned out to be beyond amazing!! We had a standard room with a balcony view of the pool and garden, and it was absolutely gorgeous! The trees around the pool/garden area and the pool are lit up at night which made it more romantic. All the staff was very hard working, friendly, and always greeted you with a smile! The front desk staff answered all our questions and assisted us with phone calls that we needed to make for our tours. Special thanks to Rafa for helping me out when my luggage was delayed by the airline and for always just being so nice and super sweet!!! The continental breakfast was delicious and was served in huge portions!!! We had Omar and Santiago as our main servers during our stay and they were just so friendly and funny! The housekeepers cleaned our room very well and we found it very sweet how they made animals out of the towels which were placed on our bed. Every day, we also witnessed how the pool staff worked so hard in keeping the pool and garden clean. We definitely respect how hard working you all are. We miss you all!! You guys made our stay very memorable! <3
5 su 5
Consigliato
per Coppie
di un viaggiatore verificato da Dallas

Hidden gem!

Data di pubblicazione: 26-nov-2016
Pro: just about everything!
Contro: a desk in my room would have been nice. also, spruce up the reception area as that is the first thing the patrons see. fresh payment and nicer decor
Posizione: located at 10th Avenida and 14th Street --- what's more to say? you are located pretty much within walking distance of everything!
This boutique hotel is quite the gem! Conveniently located at 10th Avenida and 14th Street, you have easy, walking access to everything --- the beach, both the older side and newer side of 5th Avenida and many non-tourist conveniences like the Mega Supermarket, a new Ado bus station, laundromats where they take care of your clothes for a song and an endless supply of authentic and very Mexican food places that cater to the locals. You walk past the reception area and you find yourself in an oasis of tranquility ---- a meandering pool with bridges and landings, lush vegetation, soaring trees, quiet shaded alcoves and a wonderful pool side bar. I stayed in a junior suite and my room (like most) was graced with an outdoor seating area facing the pool! My room was spacious with a modern bathroom along with many great amenities --- small refrigerator, flat screen, coffee maker, in room safe and upstairs outdoor deck with a hot tub!. The wifi worked quite well and my only disappointment was the absence of a desk. The staff is friendly and helpful and the restaurant excellent. Breakfast was included and was very good with continental, American and Mexican choices available. Dinner is Italian and phenomenal with an emphasis on seafood. If you like mescal, the bar had a great selection. The clientele was quite diverse with most being from Europe. The hotel has arrangements with several beach clubs that will give you a discounted fare. Overall --- great --- will return!
4 su 5
Consigliato
per Tutti
di un viaggiatore verificato da British Columbia, Canada

Love/hate relationship . 3rd time returning.

Data di pubblicazione: 27-ott-2016
Pro: The staff #1. Shout out to RAFAEL!!! The pool is a relaxing area. It's hard to believe you are that close to the action of 5th. No children, Adults only!! Smaller intimate hotel ((getting to know staff and other guests)) pool table by the bar/common area. breakfast included. FABULOUS coffee!! Location!!
Contro: The sun chairs never got sun. This time of the year (oct) the sun isn't high enough. I've been in April and they blaze all day! Lack of hot water a few days. Upgraded this time to a Superior Jr.Suite . It needed some attention. The jet tub by the pool is sad, it needs to be something more like a hot tub(ish) really. The pool is always a bit chilly but refreshing. I mean, it is Mexico! Very close to coco bongo. You can hear the base at night. The level of noise is dependant where your room is situated.
Posizione: Awesome location. Public Beach and beach clubs very close. 5th Ave shopping few steps away. all Excursions close. Unlimited amount of restaurants.
4 su 5
di un viaggiatore verificato

Tranquilo y con buena comida

Data di pubblicazione: 21-ott-2016 su Hotels
Llegamos a las 10pm cansados y nos asignaron una habitación que daba a la calle y era muy ruidosa. Esa noche no dormimos mucho. Al dia siguiente pedimos un cambio de habitación y nos dijeron que no había ninguna disponible en la misma categoría . Decidimos pagar mas por otro tipo de habitación. Seleccionamos una con un pequeño balcón por donde se puede entrar a la alberca. Muy relajante. Esto nos hizo disfrutar mucho la estadía . Por cierto, la comida del restaurante es muy buena y el café rico rico.
4 su 5
di un viaggiatore verificato

Questo viaggiatore ha solo assegnato un punteggio Data di pubblicazione: 21-ott-2016 su Hotels
2 su 5
di un viaggiatore verificato da Michoacan

El agua está pésima, salada y pestilente.

Data di pubblicazione: 20-ott-2016
Pro: El agua
Contro: no hay disposición de la administración
Posizione: Escogimos hospedarnos en playa del Carmen por la cercana a Tulum y Xcaret que fue lo que alcanzamos a visitar ya que 4 días estuvimos en Cancun.
El agua está salada y pestilente un verdadero asco a la hora del baño , para lavar los dientes usamos agua bebible, el desayuno muy raquitico. Pregunte en la administración el porque el agua 39 esas condiciones y no dieron ninguna respuesta.