Hotel a Rochelle

“The breakfast menu was simple.”

“The room was very nice. My dog found a tooth picker just under the side of the bed. We are lucky he brought it too us. He could of swallowed it and caused a foreign body. The bath tub was exteremly slippery both me and my husband slipped in the tub. On line its says pet $15 per pet but was charged $25 per pet.”

“I did not bring mine but did see others with their dogs. Room was nice and cozy. ”

“Worse customer service ”

“Needs refurbishing. Poor conditions. Not clean Poor breakfast”

“Room was clean , breakfast area is small not a lot of options ”

“The hotel is unkept and not maintained. Room smelled of mildew, remote was sticky and appeared to have been chewed on by a dog. Shower had little water pressure and vanity light flickered. The breakfast was all empty calories, pop tarts and stale mini donuts, with no hot food or proteins. Walls were thin, could hear rooms next door conversation, coughing, and TV.”

“Staff ”

“We really enjoyed our stay at this Best Western. Hot breakfast with protein everyday. Every staff member from desk to housekeeper were the friendliest we have ever encountered at a motel! Comfortable bed in rooms with mood lighting. I can’t say enough good about our stay. The entrance drive into the motel is a little tricky to find on busy highway but we’ll worth the effort.”

“Was disappointed the pool was not open but appreciated the phone call a few days beforehand letting me know. The front desk staff was so kind and helpful. ”

“Nice staff because their in the lovely town od Dekalb which is filled with the most pleasant folks ever! Also breakfast with the sausage gravy amazing and had a great comfortable stay!”

“awesome”

“Everything and everyone is always excellent and professional thanks again ”

“Clean room”

“Nasty room and felt shady ”

“Very easy to check in. Everything was clean and top-notch”

“Room was dirty shower curtain was yellow at the bottom . And no safe on site ”

“Discovered several issues. Staff had me try several rooms. One room had a broken shower. One room had not been cleaned appropriately. A third room had signs of pests. ”