4/10
We always book our overseas travel through VRBO and have always had great experiences. Nothing about this stay was positive. Firstly, the listing does not indicate further requirements prior to stay; however, we were required to do an additional registration outside the VRBO platform to guarantee our pre-paid non-refundable stay. Within one day of pre-registering (forced because they already had our money), we received a message on WhatsApp indicating that the payment hadn’t gone through and requested my banking details. I contacted VRBO and the host. VRBO indicated that no additional registration was required and that if payment went through on my end then it was valid. The next day, the host confirmed payment & indicated to ignore the message. Then I received an email notifying me of a data breach and fraud. Luckily I didn’t provide my details though the message initially seemed valid since it included ALL MY SPECIFIC reservation information and details. Therefore someone at host site was likely the culprit of the fraud. Long story short, at check in the heating was inoperable and there was no hot water. Then there were issues with the toilet continuously flushing toilet and missing amenities. We tried to work through the issues but again and then again half measures were done which didn’t resolve the issues. After again attempting to contact the host the next morning we contacted VRBO and they were unable to contact the host. We vacated the unit at that point.
Amy P.
Soggiorno di 2 notti a dicembre 2024