Grazie, ci dispiace non abbia trovato la nostra struttura di Suo gradimento.

Gentile Sig.ra Serena,ci dispiace che non si è trovata bene. Il nostro arredamento è d'epoca, di conseguenza può sembrare vecchio perchè lo è effettivamente. In questo periodo, il nostro ricevimento è aperto 24/24 per 5 giorni la settimana mentre per le altre 2 notti non c'è la presenza ma c'è il servizio a chiamata. Per l'odore della camera ci dispiace, purtroppo se gli altri ospiti non rispettano il divieto, ci servono almeno 2-3 giorni.

Grazie mille, purtroppo l'ingresso del palazzo non è di nostra proprietà. Speriamo di rivederLa presto

Thank you very much

Thank you

Tak! Thank you very much for your kind comments. We do hope to see you again soon

Thank you very much, we do hope to see you again.

Thank you very much

Merci

Thank you very much.

Thank you very much

Dear Janet, we are surprised to read your review after all the compliments you have made to us. I understand that you had the problem with the taxi at your departure but with all the respect you cannot book a taxi for a certain hour and then without notifying us you decide to leave 45 minutes earlier. And yes, during Ryder Cup it was a huge issue to find any taxi as we have explained to you. All the best,

Thank you and we hope to see you again.

Thank you very much, we are glad you enjoyed your stay.

Thank you

Thank you very much

Thank you

Tak!

Thank you very much

Thank you very much, hope to see you again

Dear Steven,thank you but I'm sorry to inform you that first of all you have to know what you have booked before to complain. You booked a standard room which it's the highest category we have in this Hotel. If we didn't manage to explain it to you it's our fault. Bur for sure you did not pay any extra money. In addition to this, you chose to book without breakfast. We cannot choose what you are booking for but you can definetely. For our breakfast, we are trying to have a maximum number of guests so the service is of better quality. For all the rest, I think you have already made up your mind using the above wrong criteria so sincerely I cannot reply to you. For sure, no guest is bothering us, it is completely the contrary as we trying create a family atmosphere based even to the fact our Hotel is small.

Dear Ana,thank you, our guideline and our aim it is to be discrete so we are reflecting usually the guest's behaviour.

Thank you very much!

Thank you very much, we do hope to see you again

Dear Mrs. Joyce, please read carefully the following: We have 2 categories of rooms: 1) Economy or small double room 2) Standard or Executive double rooms. It is changing just the name. So you can understand that if your room was looking like standard, it is the room you have reserved. I hope it is clear for you. On your reservation, it was requested a double bed so we prepared your room with one double bed. Also YOU had chosed a rate without breakfast. Because of the Covid measures, breakfast has to be ordered (EVEN for people that they had booked it, the day before). I hope now you can understand why the receptionist did not offer you to make make breakfast once you sat down for breakfast. Simply because he didn't have the possibility to offer it!!! Maybe the staff wasn't rude & unhelpful but they were in a difficult position and feeling stessed having a client that she was asking completely different things from her original reservation. The entrance of the building unfortunately it's not property of the Hotel (Hotel is situated on the first floor) and from the cleaning program in my possesion it results that your beds have been separated after the first night as you requested on complete contrast with your reservation. It is not our policy to give sheets to guests and to make them prepare their beds. I would strongly reccomend instead of making unhappy comments to check your reservation even now.

Dear Ann, we are a bit surpised to read your review but we hope to see you again and to offer you a better service, this time with your help

Dear Heather, thank you, we hope to see you again

Thank you very much

Thank you very much

Thank you very much

Thank you very much, we do hope to see you again

Dear Juan, we are sorry that our Hotel didn't satisfy your expectations. I hope you realise that almost all your remarks are caused by the Covid effect & the measures we have to take for respecting the Italian Law. In fact our services are significantly reduced in this period but in the same way it is reduced even the room's price. About your room, maybe next time instead of typing jajajaja after you stayed 4 nights, I would strongly advise you to let the Hotelier know at least after the first night, so maybe they can offer you an alternative room. In any case, we consider your room as one of our best with a very nice view and an appropriate bathroom. Also, a thank you for cancelling your other non refundable reservation without any polite it would have been polite. I do hope all this it is not caused from the 48 € of city tax that you didn't want to pay at your check out. Best wishes even for the new member of your family