Hotel a Rosalia

“Room was dirty. Stains on the sheets! Gross”

“We did not receive the room we booked with a pull out couch. We spent a full day trying to resolve the issue with the facility. The day manager simply told us he’d let housekeeping know we didn’t have a pullout couch. I’m not sure if he thought they were going to pull a couch down the hall from another room…they of course didn’t. The night shift manager gave us another room - a suite. We packed up our stuff and went to the new room that had a kitchen, but no pull out couch so we went back to our...

“WOW!!!!!! As soon as we walked into the lobby, Joy, at the front desk greeted us with a since of JOY. She was amazing. All of the rooms have full size refrigerators, stoves and microwaves. We didn't use anything except the refrigerator. The rooms were nice and clean. The owner was outside making sure that the property looked great. He was even pulling weeds from the flower beds. The property has an elevator, but Joy said they try to put one-night guests on the first floor. The property...

“Our room had unclean sheets and floors. There were stains on the beds and roaches in the bathroom and main room. The property had seen better days.”

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