Case in affitto a Saltburn-by-the-Sea

“Very comfortable cottage in great location”

“An idyllic village setting, the kids couldn’t have been happier with the distance to the harbour where they spent most of their time rock pooling and messing about in the sea. The dogs were also big fans of the fact that the property was only a stones throw away from the beach. It was a bit of a hike up the hill to park the car every day but we were made aware of that before we booked so knew what we were letting ourselves in for! A few issues with cleanliness when we first arrived (had to wash...

“AVOID AT ALL COSTS Overall a really horrible stay. From dirty linen to really poor communication it was not a great stay. I definitely do NOT recommend. Holes on the wall, damaged furniture, a dirty sock on the floor, beds not made, smoking alarm coming off the ceiling, dirty linen, no toilet paper… Contact with the host as also been appalling. Been trying to resolve this situation and still waiting on a solution so AVOID! ”

“Cottage was ok but after booking through hotels.com I was contacted by Host & Stay and advised I had to pay an additional fee for a damage waiver. Alternatively I could pay a deposit but they take an admin fee so you don’t get the full amount back plus they state they may take 14 days to refund.”