Hotel vicino a Sam Tung Uk Museum - Tsuen Wan

“RAS je recommande.”

“職員友善，位置便利，酒店設有接駁巴士前往主要地點。”

“The whole 11th floor from corridor to room has a strong smell of SWEAT just like inside a gymnasium in a secondary school. It is quite annoying from time to time. The 6th floor, the self laundry floor, is more pleasant with the help of strong laundry washing power odor.”

“This property was pretty clean and the staff were never nice and attentive; especially at the restaurant where they were very kind and gracious. Overall, the property had very large rooms and beautiful scenery being on the rocky beach. It was also just about 20 minutes fro. Hong Kong Disney, which is why I selected them with such a great low nightly rate and being so close to the park. It's not a close walk to anything for food, so you would have to eat at the restaurant or order delivery. The...

“nice location with mall, restaurants, shops and MTR nearby. I feels hotel need to maintain 5 star rating.”

“The room is simple and comes with all the basic amenities. While there were some spots on the floor, the overall experience was good, and the staff were friendly.”

“Great stay”

“Good location ”

“Staff was very nice to upgrade room to suite which was a very beautiful room. The hotel was spacious and my room had a huge comfortable king size bed. ”

“Absolutely amazing Hotel, all the staff is excellent and the service SUPERB !”

“Personale cortese, sempre disponibile. Camere incredibilmente pulite e curate nei minimi particolari. Esperienza 5 stelle”

“Hotel pulito personale gentile e colazione ottima.lo consiglio ”

“Has a great view, good place, could be amazing with a bit more attention to details. Staff was helpful and friendly”

“Al check in si stavano annotando a penna tutti i dati della mia carta di credito, quando gli ho tolto il pezzettino di cart dove lo stabano scrivendo hanno cercato di annotarlo velocemente sul pc, alla mia richiesta di spiegazioni mi hanno detto che serviva per il depostito. In tutto il mondo il deposito si da cash o con una pre autorizzazione sul pos invece loro stavano copiando a mano su un fogliettino tutti i moei dati. Dopo mi hanno costretta a passare la carta sul pos per il deposito che...

“Alcuni membri dello staff sono snob. Quando ho chiesto di prolungare il soggiorno allo stesso prezzo sono stati altezzosi e mi hanno chiesto il doppio. Siccome ho detto di no, al rientro in camera mi hanno disabilitato la chiave senza preavviso e sono dovuto tornare a mostrare i documenti, secondo loro per motivi di sicurezza. Il vostro compito è accogliere il cliente, non metterlo a disagio. Pertanto non scontate il prezzo su expedia e dopo maltrattate il cliente. La valutazione comunque...

“Scelgo questa catena di Hotel perché rappresenta l'eccellenza nel servizio e nella cura del cliente ed anche questa volta si sono dimostrati all'altezza del loro altissimo standard! complimenti!”

“My wife and I were given a bedroom where the bed was right next to the glass pane of the window. After I have complained and asked to change room, I could sense that the hotel staff were trying to fob me off. After I have mentioned that we're regular customers and have stayed in Alva hotel every year since 2016, they were still very reluctant to change until I have provided the dates of stay, the hotel eventually promised to change. Alva never values old regularly customers. ”

“The room is very clean and big for HK standard. Great to have the laundry room, the restaurant is amazing and the staffs are very friendly. We will come back again. ”

“Many guests and reception always busy and little bit stressed. Excellent concierge ”