Valutazioni basate su 1.148 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
4,0 su 5
82% degli ospiti consiglia questa struttura
4,2 Pulizia della camera
4,3 Servizio e personale
4,0 Comfort in camera
3,8 Condizioni dell’hotel
Recensioni verificate di Expedia
Hanno pagato e soggiornato. Abbiamo verificato.
5 su 5
di un viaggiatore verificato

Viagem a trabalho

Data di pubblicazione: 9-dic-2016
Hotel com excelente custo beneficio, equipe atenciosa, quarto limpo e confortável! café da manhã bem diversificado! O hotel tem 2 bons restaurantes, que permitem fazer as refeições sem ter que se deslocar até SAN Jose! Está próximo de um restaurante hard rock café!
2 su 5
di un viaggiatore verificato

Very noisy

Data di pubblicazione: 8-dic-2016
A lot of events every day and every evening = very noisy. The hotel staff helps you but you will not see a smile. The hotel building need to be refresh.
Commenti Hotel
8-dic-2016 di Silvia, Hotel
Dear Guest, Please accept my personal apologies for the inconvenience you experienced in the hotel. We appreciate your bringing your concern to our attention. Use the comments and reviews provided us to implement improvements to ensure we offer a better experience in the future. Best regards!
2 su 5
di un viaggiatore verificato da panama

Old, dirty and noisy

Data di pubblicazione: 5-dic-2016
The room was old and the carpet had this bad smell, bathroom was old . In general the whole hotel was in very bad conditions, poor mantinacnce. At nights there was events and we had to deal with lot of noise.
Commenti Hotel
7-dic-2016 di Silvia, Hotel
Dear Ed, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Best regards!
5 su 5
di un viaggiatore verificato da US

Great Hotel with excellent service.

Data di pubblicazione: 27-nov-2016
We enjoyed all 5 days and tourist information office made our activity plans even easier. All staff were pleasant and helpful especially Ruben. We will definitely return next year and stay at this hotel.
Commenti Hotel
29-nov-2016 di Silvia, Hotel
Dear Raymond, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad to know that you had a pleasant stay with us. Best regards!
4 su 5
di un viaggiatore verificato da US

Good location for us.

Data di pubblicazione: 26-nov-2016
Pro: Overall location. There was a very large Shopping Mall across the street, within easy walking distance. there are also current English movies.
Contro: Heat the jacuzzi, it was luke warm...I asked staff and they said that's the way it is. That was disappointing, would of liked to use.
Posizione: Mall, Hard Rock Cafe. and easy bus ride to downtown San Jose.
The hotel itself is about a 15 minute ride from downtown San Jose. It was our intent to spend time in the city and explore it. Across the parking lot is a Hard Rock Cafe, and with it's excellent food and music. We didn't come from Florida to go to the beaches. We arranged for a day trip to go to the Rain Forrest thru the in house travel agent. That was wonderful.
Commenti Hotel
28-nov-2016 di Silvia, Hotel
Dear Gary, Your opinion is very important to us and we value your feedback. By telling us what you don’t liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Best regards!
4 su 5
di un viaggiatore verificato da Mexico

Hotel agradable

Data di pubblicazione: 21-nov-2016
Pro: La ubicación, la comida excelente, el restaurante japonés es delicioso
Contro: con una remodelada quedaría excelente
Posizione: el lugar esta bien, la comida es excelente y esta cerca del aeropuerto
El hotel es bueno, aunque necesita una remodelación. Se ve que fue un muy buen hotel hace algunos años. Hoy se ve ya desgastado, le falta una remodelación para volver a retomar su esplendor. El personal muy amable y atento.
Commenti Hotel
23-nov-2016 di Silvia, Hotel
Estimada Candelita, Agradecemos tan buenos comentarios, es un gusto saber que le encanto nuestro nuestro restaurante Sakura. Las opiniones de nuestros clientes son muy importantes para nosotros, ellas nos permiten mejorar. Saludos cordiales!
4 su 5
di un viaggiatore verificato da US

Great for the price....

Data di pubblicazione: 19-nov-2016
Great place to stay for price. Great breakfast and staff!
Commenti Hotel
21-nov-2016 di Silvia, Hotel
Dear Rob, Thanks for your review. We are glad you had a nice stay, and that you enjoyed our complimentary breakfast buffet. We hope you visit us the next time you travel to Costa Rica. Best regards!
2 su 5
di un viaggiatore verificato

Data di pubblicazione: 19-nov-2016
Dated facilities and rooms, with the exception of the lobby. Overpriced.
Commenti Hotel
21-nov-2016 di Silvia, Hotel
Dear Guest, Thank you for your review and for choosing our property to stay in San Jose. We are glad to know that your perception of our staff, services and facilities have been positive. We look forward you visit us again, the next time you travel to Costa Rica. Best regards,
4 su 5
di un viaggiatore verificato da US

Great for overnight near the airport.

Data di pubblicazione: 11-nov-2016
Pro: It was close to the airport and very clean. Great shuttle service. Great breakfast.
Contro: It's in the middle of industrial area so you couldn't go for a walk
Posizione: We came in the evening and left first thing the next morning.
Commenti Hotel
14-nov-2016 di Silvia, Hotel
Dear Wendy, We are very happy that your stay with us was so satisfactory and convenient because there is nothing more important to us than our guests' comfort and satisfaction. Best regards!
3 su 5
di un viaggiatore verificato

Far from city. No window looking out.

Data di pubblicazione: 7-nov-2016
Pro: NOthing
Contro: Far from city. Hard to get to.
No one seemed to care. I did not find a taxi around.
Commenti Hotel
7-nov-2016 di Silvia, Hotel
Dear Guest, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Best regards!