Valutazioni basate su 1.156 recensioni verificate

4,0 su 5
82% degli ospiti consiglia questa struttura
4,2 Pulizia della camera
4,3 Servizio e personale
4,0 Comfort in camera
3,8 Condizioni dell’hotel
Recensioni verificate di Expedia
4 su 5
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di un viaggiatore verificato da Lancaster CA

Convenient location

Data di pubblicazione: 25-dic-2016
Pro: Every thing was good
Contro: Not much
Very good experience over all. Our flight got delayed by an hour and we started looking for the taxi when the hotel shuttle driver came waving a board with our name.We were pleased to see him waiting for us even though their service ends at 10 pm. The next day the taxi company that apparently serves only the hotel guests gave us a nice ride to the city in the evening and made that time quite useful for a reasonable charge
Commenti Hotel
26-dic-2016 di Silvia, Hotel
Dear Asha, Thanks for your positive review. It is great to know your stay was pleasant, and that our service and facilities were convenient to you. We would be honored to welcome you back, the next time you visit Costa Rica. Best regards,
1 su 5
di un viaggiatore verificato da Ciudad de México

SUCIO Y VIEJO

Data di pubblicazione: 24-dic-2016
Pro: EL RESTAURANTE JAPONES QUE SE UBICA FUERA DEL HOTEL
Contro: LA LIMPIEZA, EN TODAS LAS ÁREAS, EL BUFETE ES CARO Y LA CALIDAD DE LOS ALIMENTOS MUY MALA.
Posizione: EXISTE UN CENTRO COMERCIAL ENFRENTE, Y EL HARD ROCK CAFE
LAS HABITACIONES TIENEN ALFOMBRAS SUCIAS Y MAL OLIENTES, UN PÉSIMO SERVICIO, ES URGENTE QUE CONTRATEN PERSONAL DE LIMPIEZA CALIFICADO Y SUPERVISORES REALMENTE ES UN ASCO.
Commenti Hotel
26-dic-2016 di Silvia, Hotel
Estimada Huésped, Agradecemos sus comentarios. nos esforzamos cada día para proporcionar una mejor experiencia para el cliente. Siento que no haya sido su caso. Utilizaremos los comentarios y opiniones que nos ha proporcionado para implementar mejoras que aseguren que ofrezcamos una mejor experiencia en el futuro. Saludos cordiales,
5 su 5
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di un viaggiatore verificato

Viagem a trabalho

Data di pubblicazione: 9-dic-2016
Hotel com excelente custo beneficio, equipe atenciosa, quarto limpo e confortável! café da manhã bem diversificado! O hotel tem 2 bons restaurantes, que permitem fazer as refeições sem ter que se deslocar até SAN Jose! Está próximo de um restaurante hard rock café!
Commenti Hotel
12-dic-2016 di Silvia, Hotel
Dear Guest, We are very happy that your stay with us was so satisfactory and convenient because there is nothing more important to us than our guests' comfort and satisfaction. Best regards!
2 su 5
di un viaggiatore verificato

Very noisy

Data di pubblicazione: 8-dic-2016
A lot of events every day and every evening = very noisy. The hotel staff helps you but you will not see a smile. The hotel building need to be refresh.
Commenti Hotel
8-dic-2016 di Silvia, Hotel
Dear Guest, Please accept my personal apologies for the inconvenience you experienced in the hotel. We appreciate your bringing your concern to our attention. Use the comments and reviews provided us to implement improvements to ensure we offer a better experience in the future. Best regards!
2 su 5
di un viaggiatore verificato da panama

Old, dirty and noisy

Data di pubblicazione: 5-dic-2016
The room was old and the carpet had this bad smell, bathroom was old . In general the whole hotel was in very bad conditions, poor mantinacnce. At nights there was events and we had to deal with lot of noise.
Commenti Hotel
21-dic-2016 di Silvia, Hotel
Dear Ed, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Best regards!
5 su 5
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di un viaggiatore verificato da US

Great Hotel with excellent service.

Data di pubblicazione: 27-nov-2016
We enjoyed all 5 days and tourist information office made our activity plans even easier. All staff were pleasant and helpful especially Ruben. We will definitely return next year and stay at this hotel.
Commenti Hotel
29-nov-2016 di Silvia, Hotel
Dear Raymond, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad to know that you had a pleasant stay with us. Best regards!
4 su 5
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di un viaggiatore verificato da US

Good location for us.

Data di pubblicazione: 26-nov-2016
Pro: Overall location. There was a very large Shopping Mall across the street, within easy walking distance. there are also current English movies.
Contro: Heat the jacuzzi, it was luke warm...I asked staff and they said that's the way it is. That was disappointing, would of liked to use.
Posizione: Mall, Hard Rock Cafe. and easy bus ride to downtown San Jose.
The hotel itself is about a 15 minute ride from downtown San Jose. It was our intent to spend time in the city and explore it. Across the parking lot is a Hard Rock Cafe, and with it's excellent food and music. We didn't come from Florida to go to the beaches. We arranged for a day trip to go to the Rain Forrest thru the in house travel agent. That was wonderful.
Commenti Hotel
28-nov-2016 di Silvia, Hotel
Dear Gary, Your opinion is very important to us and we value your feedback. By telling us what you don’t liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Best regards!
4 su 5
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di un viaggiatore verificato da Mexico

Hotel agradable

Data di pubblicazione: 21-nov-2016
Pro: La ubicación, la comida excelente, el restaurante japonés es delicioso
Contro: con una remodelada quedaría excelente
Posizione: el lugar esta bien, la comida es excelente y esta cerca del aeropuerto
El hotel es bueno, aunque necesita una remodelación. Se ve que fue un muy buen hotel hace algunos años. Hoy se ve ya desgastado, le falta una remodelación para volver a retomar su esplendor. El personal muy amable y atento.
Commenti Hotel
23-nov-2016 di Silvia, Hotel
Estimada Candelita, Agradecemos tan buenos comentarios, es un gusto saber que le encanto nuestro nuestro restaurante Sakura. Las opiniones de nuestros clientes son muy importantes para nosotros, ellas nos permiten mejorar. Saludos cordiales!
4 su 5
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di un viaggiatore verificato da US

Great for the price....

Data di pubblicazione: 19-nov-2016
Great place to stay for price. Great breakfast and staff!
Commenti Hotel
21-nov-2016 di Silvia, Hotel
Dear Rob, Thanks for your review. We are glad you had a nice stay, and that you enjoyed our complimentary breakfast buffet. We hope you visit us the next time you travel to Costa Rica. Best regards!
2 su 5
di un viaggiatore verificato

Data di pubblicazione: 19-nov-2016
Dated facilities and rooms, with the exception of the lobby. Overpriced.
Commenti Hotel
21-nov-2016 di Silvia, Hotel
Dear Guest, Thank you for your review and for choosing our property to stay in San Jose. We are glad to know that your perception of our staff, services and facilities have been positive. We look forward you visit us again, the next time you travel to Costa Rica. Best regards,