Valutazioni basate su 1.171 recensioni verificate

4,0 su 5
82% degli ospiti consiglia questa struttura
4,2 Pulizia della camera
4,3 Servizio e personale
4,0 Comfort in camera
3,8 Condizioni dell’hotel
Recensioni verificate di Expedia
5 su 5
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di un viaggiatore verificato

Great hotel!

Data di pubblicazione: 23-feb-2017
Had a wonderful stay at this hotel. Airport transportation to and from was easy and organized, all staff were incredibly friendly and helpful. Room was spacious, clean and room service was delicious. Would definitely recommend!
Commenti Hotel
24-feb-2017 di Silvia, Hotel
Dear Jackie, We are very happy that your stay with us was so satisfactory and convenient because there is nothing more important to us than our guests' comfort and satisfaction. Best regards!
3 su 5
di un viaggiatore verificato

Ok, just not what I expected.

Data di pubblicazione: 22-feb-2017
The hotel was large, but the pool bar was closed, the beds were extremely hard and uncomfortable, the room smelled musty, and the elevator stopped working. I don't ever mind taking the stairs but it was just concerning. The Pirate Bar and bartender were great. The experience was not nearly as pleasant as the others we had in La Fortuna and Jaco.
Commenti Hotel
22-feb-2017 di Silvia, Hotel
Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Best regards!
4 su 5
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di un viaggiatore verificato da portland or

The junior suite is nice and roomy.

Data di pubblicazione: 14-feb-2017
We arrived after a long day of travel from Oregon. We were pleased with the closeness to the airport, the friendliness of the staff and the junior suite rooms!
Commenti Hotel
15-feb-2017 di Silvia, Hotel
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! It is our goal to provide our very best to each and every guest. Best regards!
2 su 5
di un viaggiatore verificato

Data di pubblicazione: 10-feb-2017
Pro: Friendly staff. Nice lounge,food not bad.
Contro: Needs updated..
Posizione: Not bad .Restraunts close by.
The toilet didn't work.Came in to repair but still didn't work.Run down rooms but clean.Staff friendly.
Commenti Hotel
10-feb-2017 di Silvia, Hotel
Dear Guest, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. Best regards!
3 su 5
di un viaggiatore verificato

Data di pubblicazione: 31-gen-2017
There was not a staff oriented to solve presented problems.
Commenti Hotel
1-feb-2017 di Silvia, Hotel
Dear guest, Wyndham San Jose Herradura, we work every day to provide a better customer experience. We were sorry that had not been the case. Use the comments and reviews provided us to implement improvements to ensure we offer a better experience in the future. Best regards!
4 su 5
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di un viaggiatore verificato da m

with activities before early flight

Data di pubblicazione: 20-gen-2017
Slightly dated, large clean rooms. We had an early flight and unfortunately there was a wedding reception with wall shaking drums. We figured ok have to stop by 10...11...finally we went to the desk to be told it was only expected to get worse. We were moved to a different part of the hotel but why would even put someone that close if you know it will be ear splitting? We even mentioned needing the 5am shuttle at check in - clearly sleep was our agenda
Commenti Hotel
25-gen-2017 di Silvia, Hotel
Dear guest, Thank you for taking the time to write about your experience at the hotel. Let me apologize for the inconvenience with the noise.We look forward you visit us again, the next time you travel to Costa Rica. Best regards,
4 su 5
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di un viaggiatore verificato da Lancaster CA

Convenient location

Data di pubblicazione: 25-dic-2016
Pro: Every thing was good
Contro: Not much
Very good experience over all. Our flight got delayed by an hour and we started looking for the taxi when the hotel shuttle driver came waving a board with our name.We were pleased to see him waiting for us even though their service ends at 10 pm. The next day the taxi company that apparently serves only the hotel guests gave us a nice ride to the city in the evening and made that time quite useful for a reasonable charge
Commenti Hotel
26-dic-2016 di Silvia, Hotel
Dear Asha, Thanks for your positive review. It is great to know your stay was pleasant, and that our service and facilities were convenient to you. We would be honored to welcome you back, the next time you visit Costa Rica. Best regards,
1 su 5
di un viaggiatore verificato da Ciudad de México

SUCIO Y VIEJO

Data di pubblicazione: 24-dic-2016
Pro: EL RESTAURANTE JAPONES QUE SE UBICA FUERA DEL HOTEL
Contro: LA LIMPIEZA, EN TODAS LAS ÁREAS, EL BUFETE ES CARO Y LA CALIDAD DE LOS ALIMENTOS MUY MALA.
Posizione: EXISTE UN CENTRO COMERCIAL ENFRENTE, Y EL HARD ROCK CAFE
LAS HABITACIONES TIENEN ALFOMBRAS SUCIAS Y MAL OLIENTES, UN PÉSIMO SERVICIO, ES URGENTE QUE CONTRATEN PERSONAL DE LIMPIEZA CALIFICADO Y SUPERVISORES REALMENTE ES UN ASCO.
Commenti Hotel
26-dic-2016 di Silvia, Hotel
Estimada Huésped, Agradecemos sus comentarios. nos esforzamos cada día para proporcionar una mejor experiencia para el cliente. Siento que no haya sido su caso. Utilizaremos los comentarios y opiniones que nos ha proporcionado para implementar mejoras que aseguren que ofrezcamos una mejor experiencia en el futuro. Saludos cordiales,
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Viagem a trabalho

Data di pubblicazione: 9-dic-2016
Hotel com excelente custo beneficio, equipe atenciosa, quarto limpo e confortável! café da manhã bem diversificado! O hotel tem 2 bons restaurantes, que permitem fazer as refeições sem ter que se deslocar até SAN Jose! Está próximo de um restaurante hard rock café!
Commenti Hotel
12-dic-2016 di Silvia, Hotel
Dear Guest, We are very happy that your stay with us was so satisfactory and convenient because there is nothing more important to us than our guests' comfort and satisfaction. Best regards!
2 su 5
di un viaggiatore verificato

Very noisy

Data di pubblicazione: 8-dic-2016
A lot of events every day and every evening = very noisy. The hotel staff helps you but you will not see a smile. The hotel building need to be refresh.
Commenti Hotel
8-dic-2016 di Silvia, Hotel
Dear Guest, Please accept my personal apologies for the inconvenience you experienced in the hotel. We appreciate your bringing your concern to our attention. Use the comments and reviews provided us to implement improvements to ensure we offer a better experience in the future. Best regards!