Noisy room with rust-colored, smelly water
Data di pubblicazione: 8-ago-2016
We stayed at the Santa Barbara House (part of the Hyatt) for one night, and I'm glad we didn't stay any longer. Upon arrival, there was a really putrid smell in the bathroom. I wasn't sure if it was chemicals they had used to clean the place or what. The faucet had a pretty constant drip (in the middle of a drought!), so much that the drain stopper was rusting. I didn't think much of it since we were only going to be there one night and closed the door. After returning from the beach, we tried to take showers and the water was a reddish/brown color, like rust (see picture). When we called the front desk (and when we checked out the next morning), it was something they were aware of and blamed it on the drought and city of Santa Barbara. Did they think we wouldn't notice that the water looks awful and smells even worse? Why didn't they at least warn us of this when we checked in?
They finally gave us a key to a room in another building where the water was clear, and brought up extra towels so we could shower the whole family. They didn't move us, maybe they didn't have another room with two beds? The Santa Barbara house seems to have pretty thin walls, had zero view, and was right next to a train that constantly blew its horn as it approached. I have zero desire to ever stay here again.