Valutazioni basate su 1.051 recensioni verificate

3,8 su 5
74% degli ospiti consiglia questa struttura
4,1 Pulizia della camera
3,9 Servizio e personale
3,9 Comfort in camera
3,7 Condizioni dell’hotel
Recensioni verificate di Expedia
1 su 5
di un viaggiatore verificato da San Jose

Do not stay here!

Data di pubblicazione: 22-feb-2017
Pro: nothing
This place is full with hidden charges. Here's the story: There's no office at the Santa Barbara House, just a phone number. Thankfully there were few guys came and they said that I had to check in at the Hyatt Centric. Than please just place a piece of paper there with the address of the office. Ok we went there, I get upgraded from the Santa Barbara House to Hyatt Centric, which sounded good... but Parking is $28/night or you can park on the street. C'mon include the parking fee in the price, or do not charge for that. They even charged $20 destination fee what I still not get what's the purpose. My issue is that you can't compare the prices, you book your room on a price, than you'll have to pay another $X... It wasn't the case at other motels and hotels. Maybe this is more like an expedia issue, nut I get really bad experience with this hotel. Hotel stuff was correct, my bad experience is not because of them. This is an unfair business politics from the management side. Even if it's mentioned in the fine print part that's just not correct. If you book a room give the final price, than the customer can decide if it worth it or not. And I suggest this to expedia too!
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Nice hotel close to beach

Data di pubblicazione: 18-feb-2017
Very nice hotel clean and friendly staff for a fair price
5 su 5
Consigliato
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di un viaggiatore verificato

Cozy, great place to live.

Data di pubblicazione: 8-feb-2017
Very good service. Cozy and a great place to stay overnight.
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato

excellent experience

Data di pubblicazione: 7-feb-2017
Welcoming from the beginning Valet was very helpful Front desk was beyond and above From giving directions, recommendations for food and places to go for fun
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Close to the beach, balcanys, clean, loved it!

Data di pubblicazione: 2-feb-2017
Pro: Cleanliness, toilet trees, location.
Contro: Give better directions on how to check-in and where. Two different property locations.
We arrived for a late check-in. You must visit the main hotel, not the location of your room, to get the keys. We had no idea so this was a bit frustrating.
2 su 5
di un viaggiatore verificato

Looked nice on the outside....

Data di pubblicazione: 25-gen-2017
Pro: renovated rooms
Contro: quietness of rooms and have running water
The rooms looks newly renovated which was nice. However, it appeared to be an old apartment building that had been bought and turned into a hotel. The walls were extremely thin so it was a very noisy hotel. This was really disappointing since it is a Hyatt. Not as disappointing though when we woke up to find we had no water to shower, brush our teeth with or anything! When I brought it to the front desk's attention they kindly offered free breakfast at the hotel's restaurant. This was a nice gesture but I would have preferred a free nights stay...the breakfast was sub-par.
2 su 5
di un viaggiatore verificato

Could not find the location

Data di pubblicazione: 16-gen-2017
Pro: Nice, comfortable rooms. Close to the beach.
Contro: See above.
My Expedia confirmation said the Santa Barbara House but the hotel was actually the Hyatt. It was very difficult to find. The address Expedia has is on Por La Mar St. and there is not signs or hotel lobby there, so do not use that address. I finally went into the Hyatt restaurant and asked them if they new where the Santa Barbara House was and they sent me down the street (the staff didn't even know that the SB House was part of their hotel). When I called the number, I kept getting an 800 number for hotel reservations only. Finally Expedia gave me the number and the Hyatt staff gives you an address (1111 Cabrillo Blvd.) which does not have an entrance to the hotel lobby from the street. You enter from Orillo Del Mar St. The SB house is about 1/4 mile from the hotel lobby, restaurant, pool, etc. Be prepared to walk or drive back to hotel! The room is clean and nice as are the staff (just not knowledgeable about giving directions). The location is close to the beach.
4 su 5
Consigliato
per Tutti
di un viaggiatore verificato da LA, CA

Data di pubblicazione: 16-gen-2017
Pro: very new and modernized
Contro: if on site hotel staffs are present
the hotel reception is on different site which is the main hyatt. It's a bit confusing, in the information, it said the reception site will be different. But it never says it will be main Hyatt and it is more confusing as the hotel name is" santa barbara house". Not including any " Hyatt" word.. I never knew it's under Hyatt until I got there. Otherwise, the room is really nice, clean, spacious and very new. The location is not on the beach and kind of very inland. But it's no problem for me.
4 su 5
Consigliato
per Tutti
di un viaggiatore verificato da la

Good location

Data di pubblicazione: 12-gen-2017
Great new rooms good location decent price. Not the fanciest not the worst
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato

very nice place. Good view and comfortable room.

Data di pubblicazione: 3-gen-2017
Nice room and good location. Kids love the beach close to the hotel.