Air Conditioning Broke!
Data di pubblicazione: 24-mag-2017
The first night was comfortable, but the second night saw the room very warm, in spite of a low setting on the thermostat. At 2 AM I finally called for a fan, which helped a bit. Seems the compressor had "gone out" and, tho
they knew this by 2:00, because of my call, it was not fixed until mid morning. I complained vigorously, and was given partial credit for that night, but it wasn't really a "First Class Hotel" experience!!
28-giu-2017 di Guest Services Manager, Hotel
Dear Mary Lou,
Thank you for taking the time to review the Eldorado Hotel & Spa, and for recognizing our nice staff and location to the plaza. I do apologize about the AC issues you experienced, but have since gotten them running 100%. We hope should your travels bring you back to Santa Fe, you give the Eldorado Hotel & Spa a chance to better serve you.