Nice hotel but so so service
Data di pubblicazione: 29-set-2015 su Hotels
We stayed in a sea view (volcano) room. Pros: the view was beautiful, room good size with a balcony, swimming pools area very relaxing, breakfast very good. Cons: Staff would do it for you if you asked for service, not enthusiastic though, no smiles. The most unpleasant experience was the hotel transfer service from the airport. We didn't book directly with hotel and were not entitled to free hotel transfer upon arrival, but the hotel offered to book a taxi for us (25 for a less than 5 minutes ride). When we arrived, a private car was waiting. Since it was midnight we had to take that, even though we would not be covered by any insurance if anything happened as a customer in a private car which was not supposed to be hired. What worse was the driver went on to take more customers. After I protested, he offered to reduce the price to 20Euro. I agreed because I was very tired after 20 hours travel. For a 5-star hotel, I didn't expect this would happened. The hotel did offer free transfer to the airport when check out. We used the charged return shuttle service to Oia, but again, they sent a private car to pick us up again on our way back (both the driver and his wife came). Very obviously the hotel wasn't aware of the risk concern of customers (no car accident insurance and had to follow a stranger driver because we were not informed this arrangement in advance).