Valutazioni basate su 1.050 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
4,3 su 5
92% degli ospiti consiglia questa struttura
4,6 Pulizia della camera
4,4 Servizio e personale
4,5 Comfort in camera
4,4 Condizioni dell’hotel
Hanno pagato e soggiornato.
Abbiamo verificato.
3 su 5
di un viaggiatore verificato

Disappointing front desk staff

Data di pubblicazione: 25-nov-2015
Pro: Rooms were nice Water in room each day
Contro: No bathtub Bathroom supplies not replenished daily Rooms not made up until very late in day
Posizione: Location had some restaurants close by, and a supermarket, but not located in an upmarket area
Some Front desk staff were not helpful, information given not accurate, Location not great and view from deluxe room overlooking Safeway supermarket.
3 su 5
di un viaggiatore verificato

Okay hotel on busy road

Data di pubblicazione: 11-nov-2015
Contro: Rooms are old and tired. Paint was peeling. Carpet was stained and dirty. Dark.
The people were nice. The room was old and tired. Paint was peeling. Carpet was dirty and stained. Room was dark. Walls thin, and you can hear lots of activity outdoors.
5 su 5
per Coppie
di un viaggiatore verificato

Beautiful relaxing stay

Data di pubblicazione: 5-nov-2015
Pro: Well-appointed room, clean, easy parking, very nice spa experience and good food and drink at REDS Restaurant.
Contro: Larger porch off of room to enjoy the views outside
Posizione: Central to all areas of Sedona
Our third floor king bed room with fireplace was beautifully appointed and very relaxing.
3 su 5
di un viaggiatore verificato da Hessen

Die Lage und der Aussicht machen das Hotel aus.

Data di pubblicazione: 4-nov-2015
Pro: Das Restaurant hat eine richtig angenehme Atmosphere, das Personal ist gut geschult und sehr freundlich. Das nicht banale Essen hat uns geschmeckt.
Posizione: Das Hotel steht im Stadt-Zentrum, alles notwendige ist in der Schrittnähe erreichbar, was für Amerika schon Luxus ist.
Die Gebäude ist eng gebaut. Dafür gibt es schönen Gas-Kamin auf dem Zimmer und richtig schönen Ausblick. Die moisten Zimmer sind ruhig gelegen. Das Zimmer war sogar mit Flaschenöffner ausgestattet. Jeden Morgen wird Yoga angeboten. Frühstück dagegen nicht.
1 su 5
di un viaggiatore verificato

Big fat lie

Data di pubblicazione: 2-nov-2015
Pro: They turned down your bed each night and left candy. Unfortunately, the forget to shut the door behind them.
Contro: service. room view/quality.
Our original room was ground floor overlooking the mountains and a large construction dump with construction workers looking into our room. Totally unacceptable. They moved us to an inside room with a view of 3 rooms. No mountain view. A small view of the very small pool. The 3 rooms we overlooked, each had view of the mountains (and straight into our room) but were seemingly unoccupied. The parking lot was not full, guests were few, and we were given this room with an unsightly view! The staff offered us another room but for an upgrade. A "general manager" had the bell boy "handle" us, explaining that since we were booked through expedia - there was nothing they could do for us. Wow, great general manger! It was so disappointing. Our friends were in a beautiful corner mountain view room, which they booked direct with the hotel, and for only a very small amount per night. There was no way I would support their lounge or spa after this. Next door to the "hotel spa" was a large grocery store. The hotel was located at the far end of the Sedona- no walking distance. Other friends stayed at the Hilton which was spectacular for slightly more per night and a beautiful pool and mountain view This resort was the most disappointed I have ever been with my travels. And the "care" from the staff regarding our concerns was negligent. I would never recommend this "resort" to anyone. It was far from a resort status.
4 su 5
per Tutti
di un viaggiatore verificato

Data di pubblicazione: 30-ott-2015
It is a nice place in middle of everything. I was not impressed with the pool & spa.
2 su 5
di un viaggiatore verificato

Not worth paying more than $300

Data di pubblicazione: 27-ott-2015
Good hotel staffs and convenient location. However, I would say the stay is far away from my expectation paying more than $300. 1. Convinient location, but view from hotel is worse than much more economical hotels. 2. No clean of balcony table and ground, messed with smoking ash though this hotel is smoking baby almost ate those 3. Room is not maintained well toilet did not flush and either door key or door itself is out of order that I needed to try 10 times when opening the door
3 su 5
per Tutti
di un viaggiatore verificato da CT

Centrally located Hotel close to everything.

Data di pubblicazione: 26-ott-2015
Pro: The staff was very friendly and our room attendant Ingrid was great!
Posizione: It was centrally located to everything and within walking distance to restaurants, supermarkets and shopping.
For a 4+ star hotel, we were expecting a little luxury to our room especially for the price paid. The walls are very thin, we heard everything from toilets flushing, showers running, noise from the hallways & people running around in the floor above us from 5 a.m. on. We didn't get any sleep the 1st night as the toilet in our room would flush itself every 5 minutes. The next morning we notified the front desk & they promised to send maintenance. Returning late that night expecting it to be fixed; the toilet was now flushing every 15 minutes so we had to shut off the water just so we could sleep. The 3rd day they finally repaired the inside, but you had to push the handle against the tank as it popped out every time you flushed or it would run constantly. Also, the lights over the sink were so dim you could barely see. The brighter overhead light was on the same switch as the shower light & exhaust fan, but the fan was so loud you couldn't hear anything over the noise. Overall, the room & bath definitely need updating.
4 su 5
per Tutti
di un viaggiatore verificato da Lexington, Ohio

Data di pubblicazione: 20-ott-2015
Contro: the air conditioner was mounted on the upper part of the wall almost to the ceiling and blew right down on the bed.
My experience with the hotel was relatively fine - I am though upset with expedia that we at the hotel had to pay an additional almost 50.00 which I was unaware of. When you are already paying well over 500 for 2 nights to be hit with an additional charge that we were unaware of - did not sit well with us!
5 su 5
per Tutti
di un viaggiatore verificato da ny

Data di pubblicazione: 12-ott-2015
Quiet, aesthetic hotel with great restaurant/REDS and amazing food! I would recommend me this hotel to couples and singles who want deep relaxation.