Looks fantastic, food fabulous!
Data di pubblicazione: 23-apr-2018
The room was clean and the establishment was beautifully decorated. Unfortunately, it was also very inefficient. There were no towel racks to hang towels in the bathroom, there were only four drawers in the bedroom to put away things, and the rooms had a significant portion of their floor space in a hallway. The staff for the most part were wonderful, ruined by the night clerk who checked us out. He was miserable. The most disappointing aspect was the noise. We were sandwiched between a courtyard that echoed the screams of children and partygoers (at all hours), and the rooftop deck were there were parties (these DID end at a reasonable time). The food in the restaurant was fabulous, and the service was awful. We asked to have a table for 3, the restaurant was 2/3 empty. They "could only seat us in the bar" which, again, was loud. The restaurant remained 2/3 empty our entire meal, which was exceptionally long because it became very obvious no one wanted to wait on us or continue to service our table.
The spa services were wonderful. The check out after wards ruined the experience. This was extremely convoluted and LONG. I had made the reservations and thought I had paid for the services, come to fine the checkout girl trying to charge my guest! And then the compute went down, and it went downhill from there.
The outside services booked through the hotel were fabulous, except the hotel knew nothing of the service.