Beautiful property and decor
Data di pubblicazione: 2-ott-2017
Overall it was a good experience with a beautifully appointed room, but there are improvements that could be made. The shower was stunning but dangerous. It was huge but the tile was the same as the bathroom floor & once wet, it was very slick. Small suctioned bath mat provided was inadequate. Grab bars & a textured pebbled floor would address that issue. Also with such a huge shower, a bench of some kind would be awesome. Lighting in all areas needs to be brighter. Charging areas for electronic devices is sorely lacking. We have 2 laptops, 2 cellphones, & an iPad. That's pretty typical of most couples these days. There weren't nearly enough outlets, particularly near the bed. Final complaint - upon check-in, we indicated that we had a sunrise balloon ride scheduled our last morning & requested a late checkout of noon as we weren't positive when we would be done & we didn't want a carful of clothes and luggage to be left in the parking lot as that's an invitation for someone to break & enter. We were told to check the night before. When we did that, we were told it couldn't be approved by the 2nd shift & we'd have to check back next morning. I said we were being picked up at 4:20 am & I was told it would be no problem because someone would be there. When I checked in at the front desk about 4:15 am our morning of checkout, the story was different again! I was told I'd have to check back at 7:00!! I said we'd be up in a balloon then which was the whole point. Dumb practice.
17-ott-2017 di Danielle, Hotel
We appreciate your feedback. We are currently working on upgrading our rooms and have done many improvements already. I am sorry to hear about your late check out experience. I will make sure to address that with the staff.