Hotel a Shady Grove

“Good hotel for the price. The only complaint I have is the pool wasn’t open and it was 90 degrees outside that weekend.”

“Staff was great. Breakfast was good. The pool area needs some work, and the pool was very cold. The rooms need some upgrades.”

“Everything was nice”

“My room got double booked. I was laying in bed and another guest came busting in, after opening the door with a card key. The front desk claimed it was a computer glitch. It was handled very poorly. Staff acted like it happens everyday. I got a new room on a different floor. I went to turn on the shower and the handle hit the floor, fell right off. Ordered the combo basket from the restaurant. Very disappointed for $18. Greasy and no flavor. Very comfortable room and bed. Both rooms were clean...

“The elevator didn’t work and had no hot water”

“Clean, well maintained rooms. Accessible to downtown events and resturants”

“Great service”

“Great walkway to the convention center from the hotel. Good pool for the kids.”

“Many things about the property were not as promised. For example, the ice machine and washing machine did not work at all. Communication with the host was opaque. They sent all Expedia messages as attachments. The checkout instructions were inaccurate. I brought all issues to attention of the host but they never resolved any of them.”

“Habitación suc”

“Had a wonderful experience”

“Biggest issue was understanding the parking. While the check in agent showed "photos" of where to self park, I still was confused. Signs in the garage conflicted with each other”

“No spa just okay ”

“Bug in bed and dirty sheets can't even get a refund even partial so now I sleep in my car”