Hotel vicino a State Basketball Centre - Melbourne

“On arrival reception not manned, Finding carpark space was difficult Basement carpark Lifts incorrectly marked Room not clean, crumbs on floor, marks on glass tables Pool was good, location was good. Administration not good, took 1 month to get pre authorised deposit refunded, as property did not clear pending amount.”

“Dylan was lovely so no concerns with the check in process and being looked after. However the room we were given was poor. Things we noticed, acknowledging there’s works outside (but not in the room were: - Cracked balcony window. - No remote control for the TV and thus only way to turn it off/on was at the wall. - Cold shower. - Grimy kitchen table. - Random bowl of sugar lollies left on top of the fridge. - Old food left in oven. - Did not get the OneKeyReward referenced in the Expedia...

“Staff were so helpful”

“Partner got electrocuted by the toaster, was only offered another toaster, wasn’t even offered for an ambulance or anything, said should go to a GP ”

“Great shopping Centre’s just close by and the Village cinema next door was a highlight as well. Lovely bed and a super cozy environment. Had a lovely and pleasant stay at Novotel”

“Easy off street free parking N”

“Normal room, slow and single lift, blinking light in the toilet... There are some margins to improve”

“The room was clean and tidy, and the check in process was good ”

“The room was clean and the staff friendly.”

“My room was very clean … limited breakfast.. staff were amazingly helpful and very friendly ”

“Excellent location! Close to shops, buses, trains. Thank you for the great stay! Thank you!”

“Good location clean rooms cheap meals ”

“Other than being convenient to where I needed to be the hotel itself was lacking. Poorly repaired dings all over the walls, mould all through the bathroom, fixings falling off walls and cleaning staff left the toilet seat half off the toilet and felt this was acceptable. Poor WiFi, no on site restaurant/room service. Only stayed one night but would suggest paying the same price would get you a lot more elsewhere”

“Good location”

“Massive shopping complex nearby. Chadstone Shopping Centre”

“Room clean, compfortable, was not advised on check in no room service restaurant closed, definitely not upto a 4 star Hotel.”

“Good”

“This hotel is a home for displaced individuals, there were permanent residents in rooms that were not even one star quality. I did not even sleep there as I did not feel safe and instead booked a different motel down the road. My intuition was correct as when I turned up the next day I saw the reception front windows had been smashed in overnight. Definitely avoid this hotel”