Hotel vicino a Surfari Joe's Indoor Wilderness Water Park - Watervliet

“Great hotel just know the park admission is not included with your Expedia price”

“Unfortunate circumstances. I booked this hotel for my sister’s wedding, just 2 nights of mostly just somewhere to sleep and get ready and we couldn’t even do that. I had one hour to get ready for my sister’s rehearsal dinner and once you get past the bums wandering the parking lot, the room was an “oh that’s why they hang out here” moment. The pictures online look nice I was shocked, and clearly fooled. I felt bad only one man was running the entire hotel. This is where my frustration comes in:...

“Without question, this was the worst hotel experience I’ve ever had. We checked into a room with a toilet that didn’t work: a problem the hotel already knew about before renting us the room. When we reported it, we were told to stick our hands inside the toilet and fix it ourselves. The next day it broke again, and another employee told us we could “just use the shower” since the toilet wasn’t working. Completely unacceptable. There were no rooms available to move us, so we spent nearly 48...

“Drove 2 hours to come stay here and go to the beach for a mini family vaca. Read online the reviews and really thought it was going to be outstanding considering paying 350$ got there early to not be able to check in a hour early. (It was over 100 degrees outside) & not one room ready. Then get up to room to not be able to find remote. Thats ok, call the front desk for them to tell me to look myself. Never found it. Had to walk down and she said she would send someone up with one. Ok….. TOOK 30...

“The water pressure was very poor. There was not a hair dryer in the room and I could hear the people upstairs walking.”

“It was right near a lot of places that made it a convenient place to stay. It was also near where I needed to be. ”

“Good hotel, all in general was ok, no breakfast. Not very close to downtown.”

“Very well maintaned and great location.”

“Very friendly and helpful staff. Very clean and neatly organized.”

“The hotel itself was nice but the power went out at like 3pm and was out the entire stay so we only got to use the pool for an hour, no breakfast or coffee the next morning, not much emergency lighting in the evening after the sun went down. On top of all that, the fire alarms went off twice. Once at 10pm and once at 2am. We understand the weather was no fault of the staff but things could have been handled differently for guests.”

“I reserved a Double Queen Suite which sleeps 6. The photos showed 2 queens plus a pull out couch in an adjacent room. What I got was 2 queens and in the adjacent room a live seat which was not a pull out. I attempted to call the front desk from the room phone… which had no dial tone and turned out not to be connected to anything… apparently just decorative. I called the hotel on my cell.. I was told that the property has NO pull out beds, and that they have NO CONTROL over what Expedia...

“Nice upon arrival pool was open, and the ice machine worked on the first floor”

“The studio rooms do not contain a bathtub/shower combo as shown in pictures. Also, housekeeping only comes once a week and was in my room at 9pm. Very strange. Staff was nice and tried to remedy the situation regarding the need for a bathtub. Ultimately, they were unable to find another room to meet my needs for the stay. Breakfast was okay. However, the same bagels and muffins were there all week. I noticed nothing new was added and it was the same all week. The hotel could’ve been more...

“This was our third time staying here, and overall we really enjoy this hotel. The property is very nice, we love the pools and indoor/outdoor hot tub, and the rooms are beautiful. Unfortunately, this stay was a bit disappointing due to several housekeeping issues. After a day at the beach, the floors were never swept, so we continued to track and feel sand throughout the room for the remainder of our stay. When we went to shower, we also discovered that both the shampoo and body wash dispensers...

“Great location. Staff is very helpful and kind. Rooms are clean and comfortable.”