Horrible experience with management
Data di pubblicazione: 11-mar-2016 su Hotels
The hotel would be nice, but they totally messed up my reservation, and coming back the 2nd night I found a staff member inside our room. When I asked what was going on, he told me quite frankly that they had given my room to other people, and the latter found the room with our stuff while we were at dinner. Minutes later (I was goingto bed) the front desk called and said they wanted to see my reservation: I had to get dressed again and rub that on their faces, they obviously thought i had reserved just 1 night!!!! The day after, the manager apologized profusely, but that doesn't change my opinion: several decades into the digital era, double-booking a room has simply no excuses!!!!