Valutazioni basate su 391 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
4,2 su 5
89% degli ospiti consiglia questa struttura
4,4 Pulizia della camera
4,5 Servizio e personale
4,2 Comfort in camera
4,2 Condizioni dell’hotel
Recensioni verificate di Expedia
Hanno pagato e soggiornato. Abbiamo verificato.
5 su 5
di un viaggiatore verificato

Data di pubblicazione: 28-nov-2016
Very good hotel in a very good price. I'll recommend this hotel to my friends.!!
Commenti Hotel
28-nov-2016 di Bharati, Hotel
Thank you Sushil! We are thrilled you found our service, accommodations, and location deserving a perfect five star rating. We work hard to make our guests happy and we are thrilled it shows. Thank you for recommending us to others! Please come back anytime! Warm Regards, Bharati P. General Manager
3 su 5
di un viaggiatore verificato

Hot tub needed servicing

Data di pubblicazione: 1-nov-2016
I booked here because the hotel offered a hot tub in the room. Unfortunately , on my first night I filled the tub to use it but when I ran the pump a lot of sludge/soap scum. I complained to the desk clerk the following morning and was assured that they would get the tub cleaned that day. When I ran the tub on the 2nd night the same thing happened!. I could clearly see that the maI'd had done a good job of cleaning the Jets out but unfortunately I believe that the contamination was in the pump lines not the Jets and would require more attention than the maid could give it. I did not complain further but was ubable to safely use the tub for the 4 nights I was there. I will return to the Hampton Inn and suites on my next visit to Hemet as it cost the same money , no hot tub IN the room but as I was unable to use it here anyway I would rather be in the better quality hotel.
Commenti Hotel
3-nov-2016 di Bharati P., Hotel
Please accept my apologies for your experience with our hot tub jets. I am sorry our team was not able to properly address the issue while you were still in house. I will speak with my team to make sure all our in room hot tubs are fully serviced. Thank you for bringing this to my attention. I hope you will consider giving us another opportunity to serve you. Warmest Regards, Bharati P. General Manager
3 su 5
di un viaggiatore verificato

Nice Enough but disappointed too.

Data di pubblicazione: 30-set-2016
Pro: Evening staff. Free breakfast. Clean and comfortable.
Contro: Graveyard and morning office staff. Drainage issues. Maintenance availability.
Posizione: Hemet unfortunately is less than desirable place on the main strip, Florida Ave. Seeing family, don't know that there is much to do.
Room was better than expected, clean and comfortable. Free breakfast was a nice touch. Graveyard and morning staff were not the friendliest or helpful, but the evening lady was very pleasant, wish I could remember her name. Only complaint, tub clogged, when I discussed it with the graveyard staff she said I would have to wait till maintenance at 9 AM. I asked if I could just have another room, it would be hours before they could get to it, without even considering or looking she said no within seconds. After the tub was unclogged, later that evening the toilet stopped up! Figured why bother mentioning it, I would be waiting till 9 AM anyway and I had a flight that morning.
Commenti Hotel
2-ott-2016 di Bharati P., Hotel
Thank you for staying with us. We're sorry to hear that your stay was less than pleasant. Based on your experience, we certainly need to address some courtesy with our staff. It is unacceptable that we were unable to make things right when your room experienced plumbing issues. We never want you to feel like you can't contact the front desk for help. I sincerely hope your future travels are more pleasant. Best Wishes, Bharati P. General Manager
3 su 5
di un viaggiatore verificato da san diego

Weekend getaway

Data di pubblicazione: 19-set-2016
The staff were very friendly and accommodating . Considering that this town does not for the most part have new hotels, this hotel even though older, was adequate for our stay. The room was clean, although there was a stain on one of the beds coverlets, the beds and pillows were comfortable. All in all our needs were met, nothing fancy, but provided nicely for our needs.
Commenti Hotel
21-set-2016 di Bharati P., Hotel
Thank you for being our guest, CW. We are pleased you were comfortable and enjoyed your weekend as our guest. We hope you will come visit us again! Best Wishes, Bharati P. General Manager
4 su 5
di un viaggiatore verificato da las vegas, nv

Nice hotel with very helpful staff.

Data di pubblicazione: 3-set-2016
Pro: Secure, nice rooms and elpful staff.
Contro: Have an exercise room.
Posizione: Central location to restaurants & entertainment.
Nice Hotel, the staff went out of their way to assist with any needs and questions I had. I like it enough to book a room for most of next week.
Commenti Hotel
6-set-2016 di Bharati P., Hotel
Thank you for your compliments! We are thrilled you found our staff so helpful and our property perfect for your visit to Hemet. We look forward to serving you again in a few days! Thank you for being our guest! Kind Regards, Bharati P. General Manager
5 su 5
di Cornelio

Data di pubblicazione: 29-ago-2016 su Hotels
Commenti Hotel
31-ago-2016 di General Manager, Hotel
Thank you for your perfect 5 star rating, Cornelio! We are thrilled you had a perfect stay. We look forward to serving you again soon! Kind Regards, Bharati P. General Manager
4 su 5
di un viaggiatore verificato

Nice spot

Data di pubblicazione: 28-ago-2016 su Hotels
The hotel was very clean, and a very comfy stay. Would stay here again
Commenti Hotel
31-ago-2016 di General Manager, Hotel
Thank you! We are thrilled you found our hotel to be clean and comfortable. We love serving our guests and we are delighted it shows. It would be our pleasure to welcome you back as our valued guest! Kind Regards, Bharati P. General Manager
3 su 5
di un viaggiatore verificato

Data di pubblicazione: 24-ago-2016 su Hotels
It's was ok
Commenti Hotel
31-ago-2016 di General Manager, Hotel
Thank you for your feedback. I am sorry to hear your experience was only okay. I hope you will give us another opportunity to wow you! Kind Regards, Bharati P. General Manager
5 su 5
di Marianne da St Louis

Extremely Clean

Data di pubblicazione: 19-ago-2016 su Hotels
Very Friendly staff, room extremely clean and free breakfast pancakes were wonderful!!
Commenti Hotel
21-ago-2016 di General Manager, Hotel
Thank you Marianne! We are pleased you found your room extremely clean and fresh. Our housekeeping team works hard to make sure everything is perfect prior to your arrival. I'm glad our friendly staff and delicious breakfast helped to make your stay perfect. Please come visit us again! Best Wishes, Bharati P. General Manager
3 su 5
di un viaggiatore verificato

Not for families.

Data di pubblicazione: 14-ago-2016 su Hotels
We were staying here to attend a family wedding in Menifee. Wrong part of town. I didn't feel safe walking outside with the kids. The next morning there was some sort of burglary at the corner store. At least 10 cop cars. Not reassuring. We drove past a number of hotels that were visually more appealing than this place. The room was old, smelled of smoke, and the A/C was off when we got there. As it was 110 outside, it took until the wee hours of the morning for it to actually cool off. We requested housekeeping service while we were out the next day. Never happened. I would NOT stay here again. Definitely not with my family either.
Commenti Hotel
17-ago-2016 di General Manager, Hotel
Please accept my apologies for your experience as our guest. We do everything possible to make sure our guests are happy, comfortable, and feel safe. Next time please contact the front desk and we will be happy to do everything in our power to make you comfortable, even if that means helping you find other accommodations. I hope you enjoyed your family wedding in Menifee. Kind Regards, Bharati P. General Manager