Hotel a Thorold

“Property sits right on Welland Canal, able to watch the large freighters go through Lock 7”

“The room was a place to stay for a night. The bed was comfortable enough, there was a fridge and a microwave in the room. The clerk was pleasant. It was a no frills stay and that’s fine for the price. Only thing that might bother some is the a/c was noisy. It didn’t bother me.”

“Everything was great. We really enjoyed the family suit.”

“We didn't enjoy the experience in here. When we first came in, we couldnt find a TV remote controller, so we sent emails and called the property company many times, but we had to wait for so long since their response was taking so much. When they finally answered my call, I explained the situation, and they said the remote is broken so they ordered a new one, and it will be delivered in two days, but the thing is we are leaving here tomorrow. That means we can't access the TV. My fammily and I...

“I have already sent the General Manager a detailed email regarding our stay on July 11, 2026, but as I have not received a response, I wanted to summarize my concerns here. Our stay got off to a poor start when the payment terminal repeatedly failed to process both my credit card and my boyfriend’s. Rather than showing patience, the receptionist became visibly impatient, leaving us feeling embarrassed over an issue that was beyond our control. We were then given no directions to our room or...

“Clean convenient location”

“The staff was incredibly kind and amazing! The room was nice and the bakery on site was delicious. The area is truly the star”

“Tutto come promesso”

“The property is 6 cottages within a separate resort. The resort for families is great. Falcon Cottages are not. We were put in a filthy cottage basically a mobile. Stained couch and dining chairs, broken blinds. Dried up food down the back of the counter and chairs. I went to use a baking pan only to find it full of grease. Windows dirty, the bathroom floor was all chewed up and covered up with a mat. BBQ looked like it hadn't been cleaned from last year and toaster didn't work. I swear we...

“Camera sporca, colazione ok, phon non funzionante”

“The staff at Stone Mill”

“Room was clean.Staff was cooperative .Outdoor pool and parking was good.”

“I knew going in that this was a budget hotel, so my expectations were fairly low. I wasn't looking for a luxury experience, just an affordable place to crash for 2 nights. Unfortunately, this stay really proved the old saying: you get what you pay for. While I can look past outdated decor or basic amenities, the cleanliness was unacceptable. The main issue was the bathroom, which had a noticeable problem with bugs and ants. A little wear and tear is completely understandable at this price point,...

“Well located to get to various places in the region. Quiet. Staff were very helpful.”

“The room setup. Good for families .”

“WHAT a discovery! I loved my stay at Canalside -- the room was beautifully updated, but still had those historic squeaky wooden floors that remind everyone to be a little quieter (it worked!). The coffee maker produced great morning joe; the shower got hot almost immediately; the bed linens were soft and the towels were a perfect blend of absorbent and scratchy. I just wish I had asked the (very helpful, very personable) staff how to work the air conditioning...thank god they provided a...

“C”

“Nice view of the horseshoe fall.”

“Posizione perfetta con vista pazzesca sulle cascate La camera è nuova , ben arredata e pulita. Il parcheggio è a pagamento e non è in struttura, bisogna utilizzare una navetta che ho trovato comoda.”