Hotel con servizio concierge a Timisoara

“well... I think you have to intermediate somehow. When I arrived, they said they know nothing about the room and should check with you because you didn't send them any message, for my booking. Then I asked for the invoice, since I paid with my business card (it was a business trip) and they said again that you have to send them I do not know what chip, so only after they could emit a proper legal invoice. So... do you do something or shall I ? thank you ”