Gent.ma Claudia, ti ringraziamo per la tua recensione. Speriamo di rivederti presto.

Gent.mo Ospite, siamo emozionati dal suo commento, ogni giorno facciamo del nostro meglio e grazie a voi faremo ancora di più. A presto e buona giornata

Thanks a lot See u next time Katy

Grazie mille per il suo commento! Li aspettiamo presto di volta, Un abbraccio di tutto il team

Thank you so much for your review!!

Grazie mille per il suo tempo e la sua bellissima parele da noi. Ti aspettiamo presto in tu nuova casa! Un abbraccio di tutti, Fernando Belloso Resident Manager

Kind Leonard,sorry to read your comment about You stay. You have booked a deluxe room, one of the most beautiful rooms that was not to your liking and then we have placed an upgrade in Suite, the most prestigious room of the hotel, built by the Marquis Platamone more than 100 years ago. You asked us for an early departure and we gave you this possibility without paying any penalty fee as required by the regulation since for us the well-being of guests is much more important.We would have liked to have understood better the reason for this judgment so that we could improve our service, if necessary.

Dear Alexander, thank You for Your review. I'm happy You appreciated location and services. I'm very sorry if You consider some colleague not very friendly. All of us work hard every day to give to our Guests a very pleasant stay. We'll work harder. See You again, Monica

Dear Ariana, thank you very much for your kind review . We hope to see you again soon.

Merci! A' la prochaine fois Katy Cernigliaro

Dear Stephen, thank you so much for your review. We are waiting for you next time Best

Gent.ma Sabrina, ti ringraziamo per il tuo giudizio. Speriamo di riaverla nuovamente nostra ospite in futuro. Cordiali Saluti

Hi thanks a lot we are waiting for you! Best regards Katy Cernigliaro

Thanks a lot best regards

Buonasera, La ringraziamo a speriamo di riaverLa tra i nostri ospiti Cordialmente Katy Cernigliaro

Thank you so much for your great comment and score! We hope to see you soon, Have an amazing day, Fernando Belloso Resident Manager

Thank you for your super 10!

Thank you so much for your comment!! Enjoy your day,

Dear David We would like to thank you for choosing Room Mate Andrea during your trip to Trapani and we do appreciate for taking the time to share your experience We hope to receive you once again on a future occasion and looking forward for you next visit, we send our best regards.

Cher Alexandre nous vous remercions beaucoup de votre message. Nous sommes très heureux de lire votre satisfaction pendant votre séjour chez nous. Nous sommes impatients de vous accueillir encore Meilleures salutations!

Thank's a lot for your great feedback!! Don't forget where is your new home in Trapani! Hug's from the whole team! Fernando Belloso Resident Manager

Thank you so much for your review. We hope that finally your stay was better than expected even with this issues with Expedia, Don;t forget where is your new home in Trapani from now on. Enjoy the rest of the summer, Fernando Belloso Resident Manager

Dear guest, Thank you so much for your great review about your recent stay with us. We hope you have enjoyed with us and we would really love to see you back very soon! Receive a big hug from the whole team. Fernando Belloso Resident Manager

Chers clients, Tout d'abord, je voulais vous remercier de nous avoir choisi de passer quelques jours à Trapani. En outre, comme ils le mentionnent dans votre courrier électronique, ils connaissent déjà notre chaîne, c'est toujours une bonne nouvelle. Je voulais m'excuser si votre séjour n'était pas comme prévu. En effet, vous avez dormi dans une chambre avec vue sur la mer, comme demandé, et avec deux lits, même s’il est vrai que les lits sont étroits, mais les matelas sont neufs et de bonne qualité. Si nous avions su à l'avance, nous aurions aussi pu les changer pour une autre pièce, pour nous il n'y a pas de problème. Pour le petit-déjeuner, nous avons toujours des œufs et des produits frais et de qualité, ainsi que 4 variétés de jus, en plus du jus d’orange naturel, toujours à la demande du client. Nous aimerions que vous nous donniez une seconde chance car nous sommes certains de pouvoir changer votre opinion et faire de votre prochain séjour un moment inoubliable. Nous vous souhaitons une bonne journée, Fernando Belloso Resident Manager

Thank you so much for your review!! Have an amazing week, Andrea's team,