Data di pubblicazione: 26-ago-2016
We had a very warm welcome and even connected on a few things making for an exciting and optimistic start. This sadly changed once we got to the room and found it dated, highly warn, a big fly buzzing around and what really pushed it over was that the sink would properly drain and left standing water. We contacted the front desk and they said they were fully book and could change rooms and there was no one available to near check out time the next day. In the end we had the option of breakfast vouchers or a room that was suppose to go to another guest I was told but who hadn't shown up. It just didn't feel ethical to switch rooms knowing that the next guests would be placed in ours with the broken sink and less than expected conditions. For a near $300 room you would expect much more. For a $100 room I would expect this basic service. Upon checkout I tried to share the issues again but simple received a very programmed response them at they were sorry and to let them know if they could help in the future. Sadly nothing happened or changed. We really wanted to like and appreciate this high end luxury hotel but were sadly disappointed from the room, ability to provide basic services, to the staff who didn't seem to want to help or accommodate to the needs of their patrons. I hope The Georgian Court will get in touch with me and reimburse for this bad experience.