This is No "Small Luxury Hotel of the World!"
Data di pubblicazione: 19-lug-2016
I called same day, before leaving home for the airport, to double check: Amy, at the reservation desk announced my reservation had been cancelled! I had a confirmation email from American Airlines and it took 45mn back and forth to get the hotel to correct the situation and admit they had made an error.
They forgot my 6am wake-up call and I missed my business meeting -- horror story.
Room staff left used face towels in my shower after cleaning the room.
Reception desk is undermanned and overwhelmed.