Hotel a Vantaa

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"Ho adorato la camera e tutti i suoi dettagli, nota di merito per le creme e bagnoschiuma Rituals nel bagno, che ho particolarmente apprezzato. Nota di merito per Chiara, receptionist italiana davvero molto gentile e per il ristorante al 12esimo piano. Tutto buonissimo, con personale degno di nota. "

"Everything ok, as described"

"NA"

"Got upgraded to the suite, it was simply like living a dream"

"Struttura comoda, ottima per gli spostamenti; silenziosa, pulita con uno staff gentile, disponibile e preparato. Eccellente colazione."

"Hotel fuori dal centro ma in 15/20 minuti di bus si arriva in centro... la fermata è vicino all'hotel. Zona tranquilla..."

"Struttura pulita, personale accogliente e gentile, colazione super."

"The hotel is in an excellent location, housed in a charming historic building that reflects part of Helsinki's heritage. Unfortunately, the service fell far short of expectations. The main issue was the room cleaning: it was not done on a daily basis. Every evening, upon returning to the hotel, we had to ask for the room to be cleaned and wait—exhausted—in the lobby. To make matters worse, we were even told that we had asked the staff not to clean the room—an absurd and offensive accusation, essentially calling us liars. The final straw came on our last day: while we were packing to check out, we received a rude phone call bluntly reminding us to leave the room no later than noon, with a completely inappropriate tone. Service like this is unacceptable in any hotel, let alone one that claims to be five-star. A deeply disappointing experience from start to finish. They should be ashamed. "