Exceptional customer service in a charming hotel
Data di pubblicazione: 7-mag-2016
We stayed in room #163 and we would definitely stay at this hotel again. We chose it due to the close proximity to the train station and it was so easy to get to. We received a very warm welcome at check-in, a map, help with our luggage and asked if we wanted the complimentary breakfast to go at check-out because we had a very early flight out, which I thought was exceptionally thoughtful. We received exceptional customer service during our entire stay (three nights). The complimentary breakfast is a nice way to start the day. Little details like old school keys (v. key cards) are also charming.
Pros: Exceptionally high level of customer service, easy short walk from train station, can walk entire area from this location, charming atmosphere, high quality food in restaurant, staff takes pride in their work and their workplace, decor is charming as well. Nothing negative to say about this hotel but I do think investing in air conditioning would be a wise decision for this hotel for summer guests. :) Overall we were comfortable in this cozy room.
Cons: Bathrooms were stuffy and hot, we stayed in late April but would need AC to stay at this hotel in the summer, and the walls are thin, wifi is spotty.
Overall a charming hotel and we would definitely stay here again. This is a four star hotel.