Hotel vicino a Von Jakob Winery & Brewery - Alto Pass

“Jackie was amazing. She was very informative and helpful. Great communication. The room was really comfortable. And breakfast was great.”

“The hotel was largely vacant, with several areas boarded up. The entrance had dirty floor-to-ceiling glass windows, and there was no attendant at the front desk; instead, a kiosk was available for assistance. Inside our room, we noticed a few hairballs on the floor, and the mirrors were dirty. When my daughter accidentally spilled her water bottle, I used a towel to dry the floor, but the towel turned black after wiping up the spill. It was clear that the room hadn’t been swept or mopped in...

“Room very nice and clean but amenities were disappointing. Breakfast advertised was terrible, elevator broke, and pool looked dirty. Would not recommend at all if you want more than just a clean room.”

“Didn’t know you couldn’t grab a piece of cheese. The staff member mumbled, then brushed my hand away, then said he had to throw it all out, and continued to berate me when he returned until I told him to stop talking to me (please). Didn’t bother going down for breakfast next day. We went out instead. TV stopped working and no tech staff on duty nor manager. Front desk had us pack and move to new suit. We asked for compensation and they said their hands were tied. Also, we parked our car in...

“Parking was good. Breakfast ended at 9:00 instead of 10:00 Room had.bugs, microwave was broken and we had to sleep with microwave door open or it beeped on and off all night. The light from the microwave kept us awake.”

“great”

“Amazing customer services from staff and clean room”

“Good”