Resort e hotel con spa a Velingrad

“Excellent hotel and very good restaurant. Reception service/lady very strange, ‘’wow you are coming too early (11:00)’’. The lady was aware that our room is not ready even before finding our reservation… 😀 or she is having cristal ball or the instructions are to not allow guest to check in before certain hour. The hotel was empty. I really do not understand that… in every normal nice hotel are more than happy to make you accomodate in the moment that you arrived. She called us 40 minutes later...

“Bell’albergo, posizione ottima, ma il personale andrebbe riformato o cambiato - niente inglese, scortesia. Al ristorante punto DOLENTE. Cibo senza indicazioni di ingredienti - io intollerante al lattosio e vegetariana non capivo che cosa fossero i piatti, alla domanda cosa fosse - mi ricevevo un “Non lo so”. Al ristorante ci hanno trattato diverse volte come persone non grate o come se volessimo scappare. Niente saluto al ricevimento, neanche ricambiato. 5 stelle indicato è solo per bellezza”

“The room was mediocre, uncomfortable bed, they only gave us 2 towels for the tow of as. No towels for your hands. For an 110€+ per night hotel I would expect to have the white slippers which they normally put them in the room. We had the spa included, but you had to pay extra for the bathrobe. I won’t recommend it ”

“Nice rooms, friendly staff, good spa”

“Located near the Kleptuza lake in Velingrad, Bulgaria, this place is perfect to visit with your adult parents - the aqua jets are designed to massage the entire body, and specifically feet, shoulders, and back, parts that need the special mineral water treatment, so the peripheral nerve system is reenergized. The local food is fresh and delicious, and the staff is very friendly.”