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Reviews of Hotel Costa Azul

2.5 out of 5
Hotel Costa Azul
Horacio Nelson y Parque Norte, S/N, Fraccionamiento Costa Azul, Acapulco, GRO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 183 out of 335 reviews" "
Rating 8 - Good. 122 out of 335 reviews" "
Rating 6 - Okay. 21 out of 335 reviews" "
Rating 4 - Poor. 5 out of 335 reviews" "
Rating 2 - Terrible. 4 out of 335 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Mireya

Travelled with family
They canceled my reservation
Stayed 1 night in May 2022
Response from HOTEL COSTA AZUL on 19 Oct 2023
We regret the cancellation of your reservation, we apologize. We hope you book with us again. We hope to see you soon!

10/10 Excellent

jacques

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The devotion from the staff to assure that you were completely satisfy with your stay.
Stayed 27 nights in Jan 2022
Response from Hotel Costa Azul on 20 Feb 2022
Thank for choosing our Hotel for your recent stay in Acapulco, it was our pleasure to serve you! We hope to see you very soon!

10/10 Excellent

elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
When we first got there we thought it was a big mistake. It’s a motel not hotel. The room faced the sun so you had to keep the curtains closed so it was not the best first impression! Then we went to the pool and loved it. Great bar, nice staff and wonderful breakfast. I have never seen a place so clean they went to exceptionally steps to make sure it was spotless.
Wonderful breakfast
Stayed 1 night in Jan 2022
Response from MUCHAS GRACIAS on 9 Feb 2022
GRACIAS POR HABERSE HOSPEDADO CON NOSOTROS, SU OPINIÓN ES LO MÁS IMPORTANTE. ESPERAMOS VERLE MUY PRONTO. HOTEL COSTA AZUL

8/10 Good

Emma

Liked: Property conditions & facilities
Stayed 1 night in Jan 2022
Response from HOTEL COSTA AZUL on 19 Oct 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

David

Stayed 1 night in Jan 2022
Response from HOTEL COSTA AZUL on 19 Oct 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superclean
Stayed 4 nights in Oct 2021
Response from HOTEL COSTA AZUL on 19 Oct 2023
Muchas gracias por su calificación esperamos su estancia en el hotel haya sido agradable.

10/10 Excellent

Russ

Stayed 2 nights in Jul 2021

10/10 Excellent

conney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room that they give me it was really dirty the toilet with blood outside and to many mosquitoes, really bad , when I called at the reception they give it to my another room it was more better and more clean
Stayed 2 nights in Jun 2021

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpio y conveniente
La habitación era muy limpia y tuvo lo que necesitaba. La recepcionista era muy agradable y me explicó mucho incluso un tour de la Isla Roqueta. La piscina era muy cómoda y el hotel tuvo el estacionamiento abajo de mi habitación. Lo mejor es que el hotel está ubicado aproximadamente 5 minutos a caminar por la playa y alrededor hay restaurantes y un Oxxo para comprar cosas que se necesita.
Stayed 2 nights in Dec 2020

10/10 Excellent

NicholasAMBERGE, Wilbraham Massachusetts

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and the people were fantastic 👏 everything was very close by and the beach was only 10 minutes away.
Stayed 2 nights in Oct 2020
Response from Hotel Costa Azul on 17 Oct 2020
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

GREG

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic~!!!!!
My favourite place to stay in Acapulco for years~!!!
Stayed 2 nights in Mar 2020
Response from Hotel Costa Azul on 23 Mar 2020
Thank you for staying with us, it was a pleasure serving you and knowing your opinion. We hope to have you back soon!

10/10 Excellent

MARICRUZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very clean. Staff was very attentive. I would definitely recommend this hotel. Looking forward to coming back.
Stayed 4 nights in Mar 2020
Response from Hotel Costa Azul on 9 Mar 2020
Thank you for staying with us, it was a pleasure serving you and knowing your opinion. We hope to have you back soon!

10/10 Excellent

Marco

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito ,limpio y recomendable la verdad la habitacion que me dieron . Muy confortable con excelente cama sabanas limpias , aire acondicionado excelente , pantalla de led muy agusto. Alberca de las mejores de acapulco muy limpia .estacionamiento particular nada de que me ganaron mi lugar que tengo que llegar temprano para ganar buen luego nada de eso hasta la puerta de la habitacion casi me meto a bañar con el auto Lo recomiendo al 10000000 Gracias totales
Stayed 2 nights in Feb 2020
Response from Hotel Costa Azul on 9 Mar 2020
Gracias por haberse alojado con nosotros, fue un placer servirle y saber su opinión. ¡Esperamos tenerle de vuelta pronto!

10/10 Excellent

Lisa, Calgary, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the pool, on a quiet street, always friendly staff
Stayed 5 nights in Jan 2020
Response from Hotel Costa Azul on 9 Mar 2020
Thank you for staying with us, it was a pleasure serving you and knowing your opinion. We hope to have you back soon!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Very nice hotel. Good location, very clean swimming pool, very nice and comfortable rooms. A very recommended place to spend your vacations in Acapulco not too far from Costera but far anough from the noise, hustle and bustle of it. Highly recomended.
Stayed 6 nights in Dec 2019
Response from Hotel Costa Azul on 9 Mar 2020
Thank you for staying with us, it was a pleasure serving you and knowing your opinion. We hope to have you back soon!

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Hotel Costa Azul on 31 Jul 2019
Gracias por haberse alojado con nosotros, fue un placer servirle y saber su opinión. ¡Esperamos tenerle de vuelta pronto!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just to have a fridge. To put our drinks...etc.but I like the place.
Stayed 3 nights in Mar 2019
Response from General Manager. Hotel Costa Azul on 26 Mar 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

BobKat, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding value! I stayed there a week and the total was $280. The property was recently re-done and it is beautiful. The pool is blue and clean. The pool furniture is also very nice. The beverages and snacks at the front desk are reasonably priced. The rooms are modest but very clean. All the employees wear uniforms so it is easy to tell who works there. They have parking for guests on the first floor right next to the room. The parking floor is tiled and I saw them SCRUB it! How many times do YOU scrub your own garage floor. It is almost inappropriate to have ANY complaints or suggestions. I only have two and they are from a male's perspective. Both would add income to the hotel. 1. Install an ice freezer in the front desk area. The vendor would supply the freezer and the hotel could make a profit on each bag of ice sold. The vendor would maintain the ice supply. There is a convenience store two blocks away that sell it for 31 pesos ($1.61). The hotel has an unlimited supply of styrofoam coolers so that would be included with the ice. I bought one before I found out they would let me use one of theirs. (They are from unknowing guests like me that purchased one before asking). Mark up the price of the ice to cover the electricity and profit. 2. Offer a premium coffee maker for rent. Us Americans are coffee drinkers. We like it premium and we like it hot! Or, provide coffee in the front desk area and price it to make money! Add a microwave to zap it when necessary.
Stayed 7 nights in Feb 2019
Response from General Manager. Hotel Costa Azul on 5 Mar 2019
Thank you for choosing Hotel Costa Azul for your recent stay in Acapulco. We truly appreciate your feedback and take your comments to heart. Hearing from our guests is how we continually improve. Thank you again and we hope to see you soon!

10/10 Excellent

O, Brooklyn, us

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I already wrote about it. The true is that its my second time there in less than a month. And I'll stay here again, its a hidden gem of a hotel. The bed are huge the air conditioner its hidden and doesn't take any space in the room, it has some big windows. The lightning is good, not like some hotel that are so dark even with the few lights on, the shower hot water and bathroom cleanliness is great. And to top it up free parking and one of the best cable tv in Mexico, very good prices and as a little extra the staff is so friendly. Now for the bad they need to put a bath mat towel on the floor of the bathroom and an ironing board and iron and hairdryer in every room. I have fall in love with this place close to everything and a few blocks away from the noise of the main Avenue the costera to be a peaceful place.
Stayed 3 nights in Feb 2019
Response from General Manager. Hotel Costa Azul on 17 Feb 2019
Thank you for choosing Hotel Costa Azul for your recent stay in Acapulco. We appreciate your feedback and take your comments to heart. Hearing from our guests is how we continually improve. Thank you again and we hope to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Wow. This hotel is a hidden gem. The place is beautiful the rooms are so nice and that you can go with your car right to the room or right below it is you got the second floor is so convenient. And that pool is so clean and nice. There was people at the pool all day long from morning to night. The only thing thay i didnt like was that you have to asked for the iron and the ironing board and then they come back for it. Each room should have one and a hair dryer. I love it when I go back it'll be my first choice.
Stayed 7 nights in Jan 2019
Response from General Manager. Hotel Costa Azul on 17 Feb 2019
Thank you for choosing Hotel Costa Azul for your recent stay in Acapulco. We appreciate your feedback and take your comments to heart. Hearing from our guests is how we continually improve. Thank you again and we hope to see you soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Only 2 bath towels and no hand towels issued. A/C was automatically cut off after leaving the room
Stayed 4 nights in Dec 2018
Response from General Manager. Hotel Costa Azul on 17 Feb 2019
Thank you for choosing Hotel Costa Azul for your recent stay in Acapulco. We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Great place to stay. Very clean and friendly staff. Close to the beach and restaurants.
Stayed 3 nights in Dec 2018
Response from General Manager. Hotel Costa Azul on 17 Feb 2019
Thank you for choosing Hotel Costa Azul for your recent stay in Acapulco. We appreciate your feedback and take your comments to heart. Hearing from our guests is how we continually improve. Thank you again and we hope to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet hotel. Only setback was they’re restaurant service is not working. Having a coffee maker and some fruit in the morning, not necessarily free, would have been nice. Excellent personnel!!
Stayed 4 nights in Dec 2018
Response from General Manager. Hotel Costa Azul on 17 Feb 2019
Thank you for choosing Hotel Costa Azul for your recent stay in Acapulco. We appreciate your feedback and take your comments to heart. Hearing from our guests is how we continually improve. Thank you again and we hope to see you soon.

10/10 Excellent

Dy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a great value. Clean, new and quite. Highly recommendable to everybody.
Stayed 2 nights in Dec 2018
Response from General Manager. Hotel Costa Azul on 17 Feb 2019
Thank you for choosing Hotel Costa Azul for your recent stay in Acapulco. We appreciate your feedback and take your comments to heart. Hearing from our guests is how we continually improve. Thank you again and we hope to see you soon.

8/10 Good

Cristal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
About a 15 min walk to the nearest beach (Playa Icacos). The surrounding area is nice- there is a bar across the street but not a whole lot else. A nice place to stay but a bit removed from the main strip with resturaunts. The hotel staff was very acoomdating and responded to our needs quickly.
Stayed 1 night in Dec 2018

10/10 Excellent

Miguel, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family ambience hotel, with store and restaurant options in walking distance
Stayed 4 nights in Jul 2018
Response from Hotel Costa Azul on 17 Jul 2018
Gracias por haberse alojado con nosotros, es un placer saber que ha tenido una placentera estancia. ¡Nos vemos pronto!

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
It was very nice hotel! I enjoyed a lot this place and the nice pool!
Response from Hotel Costa Azul on 3 Mar 2018
Greetings,Carole. Thank you for choosing Hotel Costa Azul for your recent stay in Acapulco. We appreciate your feedback and take your comments to heart. Hearing from our guests is how we continually improve. Thank you again and we hope to see you soon.

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in the middle of the real Costa Azul
Liked the pool. Room was very cold, but learned how to use the thermostat and I was in good shape. Better if the staff was bilingual, but overall I was satisfied.
Stayed 6 nights in Feb 2018
Response from General Manager. Hotel Costa Azul on 20 Feb 2018
Greetings, Todd, Thank you for choosing Hotel Costa Azul for your recent stay in Acapulco. We appreciate your feedback and take your comments to heart. Hearing from our guests is how we continually improve. Thank you again and we hope to see you soon!

10/10 Excellent

GREG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price & luxury~!
Very luxurious and very friendly staff~! GREAT price during the weekdays.
Stayed 2 nights in Dec 2017
Greetings, Greg. Thank you for choosing Hotel Costa Azul for your recent stay in Acapulco. We appreciate your feedback and take your comments to heart. Hearing from our guests is how we continually improve. Thank you again and we hope to see you soon.

10/10 Excellent

GREG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A palace in Paradise~!!
A wonderful time in Acapulco - this Hotel is a gem. Close to the beach ... very spacious ... fantastic.

8/10 Good

alain, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, good for the price
My room was enough big, clean, bed was confortable, climatisation & wifi were working well. Nice pool located in the middle of the hotel site. A one minute walk will bring you to some small local restaurants for economical breakfast. Most room at first floor have their private parking lot just beside the room, (felt like home) and second floor need to wish hôtel is not full. (Worst case you will be on the street, which is not that bad) You will need to take à taxi to go to the beach (5 minutes ride/not costly) or take a 15-20 minutes walk. If you plan to visit different places at Acapulco (rather than sitting at the beach all day) that is good choice

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was nice

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Zabrina

Travelled with partner
Liked: Staff & service, amenities
Gracias por su atención
Stayed 1 night in Mar 2024

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from HOTEL COSTA AZUL on 19 Oct 2023
¡Gracias por su comentario y por habernos elegido! Nos satisface que su estancia haya sido de su agrado. ¡Esperamos pronto su regreso!

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from HOTEL COSTA AZUL on 19 Oct 2023
¡Muchas gracias por habernos visitado! ¡Lo esperamos pronto!

8/10 Good

Héctor

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2023
Response from HOTEL COSTA AZUL on 19 Oct 2023
Muchas gracias por su calificación esperamos su estancia en el hotel haya sido agradable. ¡Sus comentarios son muy importantes para nosotros!

10/10 Excellent

Arturo

Stayed 2 nights in Feb 2023
Response from HOTEL COSTA AZUL on 19 Oct 2023
Muchas gracias por su calificación esperamos su estancia en el hotel haya sido agradable. ¡Sus comentarios son muy importantes para nosotros!

8/10 Good

MARIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito lugar
el lugar es muy agradable cuenta con todo lo necesario, el personal muy eficiente y las instalaciones muy limpias lo único que no me agrado fue el cojín sentía el relleno con bolas pero para la siguiente estancia llevare el mío. Queda aproximadamente de 6 a 7 cuadras a la playa Icacos, esta cerca de varios establecimientos de comida y supermercado
Stayed 2 nights in Feb 2023
Response from HOTEL COSTA AZUL on 3 Mar 2023
Gracias, por sus amables comentarios!!Esperamos tenerlos pronto nuevamente brindarle un excelente servicio!

10/10 Excellent

Salvador Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La limpieza es muy buena, las instalaciones las mantienen en muy buen estado y la alberca está en excelente estado
Stayed 2 nights in Jan 2023
Response from HOTEL COSTA AZUL on 3 Mar 2023
Gracias, por sus amables comentarios!!Esperamos tenerlos pronto nuevamente brindarle un excelente servicio!

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tener el auto tan cerca del cuarto es una tranquilidad inmensa, estaba súper accesible la zona de ahí podíamos ir a cualquier lado
Response from HOTEL COSTA AZUL on 3 Mar 2023
Gracias, por sus amables comentarios!!Esperamos tenerlos pronto nuevamente brindarle un excelente servicio!

10/10 Excellent

ELIZABETH CANDY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto porque es igual q las imágenes , lo único que deja un poco que desear es la blancura de sus toallas y de su ropa de cama por lo demás todo bien
Response from HOTEL COSTA AZUL on 3 Mar 2023
Gracias, por sus amables comentarios!!Esperamos tenerlos pronto nuevamente brindarle un excelente servicio!

10/10 Excellent

Miguel gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Buen hotel. Muy limpio
Stayed 1 night in Sep 2022
Response from HOTEL COSTA AZUL on 19 Oct 2023
Muchas gracias por tomarse el tiempo para compartir su experiencia con nosotros. Nos satisface saber que el hotel cumplió con sus expectativas. ¡Lo esperamos nuevamente!

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpieza en general
Muy bien mucha limpieza son muy amables te reciben con una vebida
Stayed 2 nights in Aug 2022
Response from HOTEL COSTA AZUL on 19 Oct 2023
¡Muchas gracias por su comentario! Nos satisface saber que nuestro personal hizo que su estancia fuese agradable. ¡Lo esperamos nuevamente!

10/10 Excellent

Monserrad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from HOTEL COSTA AZUL on 19 Oct 2023
¡Muchas gracias por habernos visitado! ¡Lo esperamos pronto!

8/10 Good

Reyna

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Hotel de descanso y recién casados
Bien es un lugar tranquilo de descanso aunque regaban muy temprano, la limpieza en general buena aunque las toalla y las sabanas percudidas, cuando llegamos a la recepción no había quien te recibiera, el desayuno bastante rico. Yo volvería a regresar
Stayed 3 nights in Jul 2022
Response from HOTEL COSTA AZUL on 19 Oct 2023
Le agradecemos que haya dedicado su tiempo para proporcionarnos un comentario sobre su estancia. Lamentamos escuchar que su llegada no cumplió con las expectativas. Su comentario nos ayuda a mejorar, esperemos regrese nuevamente.

10/10 Excellent

Liz veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encantó
La verdad me encantó, las instalaciones super bonitas y cuidadas.
Stayed 2 nights in Jul 2022
Response from HOTEL COSTA AZUL on 19 Oct 2023
¡Gracias por tomarse el tiempo para compartir su experiencia con nosotros! Nos hace sentir orgullosos que el servicio del hotel haya cumplido con sus expectativas. ¡Esperamos nos visite nuevamente!

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuidar el agua
Menos desperdicio de agua áreas comunes, pues lavan todos los días. Por lo demás estancia y servicio muy bien.
Stayed 3 nights in May 2022
Response from HOTEL COSTA AZUL on 19 Oct 2023
Agradecemos mucho su comentario, nos satisface saber que su estancia en el hotel cumplió sus expectativas. ¡Esperamos su visita nuevamente!