Family Apartment, 2 Bedrooms | City view
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Reviews of Universal Residence

2 out of 5
Universal Residence
Khaled Shehab St., Rawche, Beirut

Reviews

4.0
Rating 10 - Excellent. 2 out of 22 reviews" "
Rating 8 - Good. 2 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 2 out of 22 reviews" "
Rating 2 - Terrible. 14 out of 22 reviews" "

3.6/10

Cleanliness

4.8/10

Staff & service

2.8/10

Amenities

3.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ahmad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty with bugs, wifi did not work.
Stayed 1 night in Nov 2023

2/10 Terrible

Ahmad

Disliked: Cleanliness, property conditions & facilities
No internet, electricity is for limited time
Stayed 1 night in Oct 2023

2/10 Terrible

Omar

Stayed 7 nights in Jun 2023

2/10 Terrible

Ahmad, Ottawa

Disliked: Cleanliness, amenities, property conditions & facilities
I had to walk out right away , I paid 1 night for nothing
Stayed 2 nights in Feb 2023

6/10 Okay

Abdulrahman

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Mahmoud Jaber on 15 Sep 2022
We thank you for your feedback Mr. AbdulrahmanHope to have you with us again very soon. Best Regards

2/10 Terrible

Annahita

Stayed 1 night in Aug 2022
Response from Mahmoud Jaber on 1 Sep 2022
Thank you for your feedback

2/10 Terrible

Mohammad

Stayed 5 nights in Aug 2022
Response from Mahmoud Jaber on 31 Aug 2022
Thank you for your feedback

2/10 Terrible

fadi

Disliked: Cleanliness, staff & service, property conditions & facilities
very bad
Stayed 5 nights in Jul 2022
Response from Mahmoud on 4 Aug 2022
sorry for the inconvenience

4/10 Poor

Haisam

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
No where near the picture portrayed on hotel.com. Air conditioning didn’t work, no hot water, not even one bottle of drinking water. The first thing I did after entering the room was killing a roach. Fair is bit too much.
Stayed 1 night in Jun 2022
Response from Mahmoud Jaber on 27 Jun 2022
Sorry for the inconvenience

2/10 Terrible

Loan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The buiding has not been maintained in decades. Somes parts are mouldy or crumbling down. The mattress is worn out and dirty. Cockroaches in the bathroom. Avoid this hotel, of which it has only the name
Stayed 3 nights in Apr 2022
Response from Mahmoud Jaber on 9 May 2022
Dear Valued Guest, Thank you for your feedback and sorry for the inconvenience you had. Best Regards, Mahmoud

10/10 Excellent

Chris

Stayed 3 nights in Apr 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
It was an horrible stay. No electricity much time.
Stayed 1 night in Apr 2022
Response from Mahmoud Jaber on 19 Apr 2022
Dear Valued Guest, Thank you for your feedback We feel very sorry to know that you experience with us was not up to your expectations this time. The electricity problem is an issue that's been affecting the whole country and not only our hotel. Noting that our hotel is still surviving and turning on the electricity up to 15 hrs a day. We apologize for any inconvenience

8/10 Good

milosz

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2021
Response from Mahmoud Jaber on 1 Sep 2021
Dear Valued Guest, Thank you so much for your feedback. We hope to always having you with us. Best Regards, Mahmoud

2/10 Terrible

Lalla Mariem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'hôtel Universal résidence est fermé j'ai payé sur internet via hôtel.com mais une fois sur place j'étais sans hôtel c'est une arnaque plus jamais je réserve sur votre application
Stayed 7 nights in Jan 2024

2/10 Terrible

Bilal

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Das Zimmer war die totale Hölle, überall waren Roststellen und Schimmel stellen das ganze Zimmer wurde überflutet aufgrund von undichten Stellen regnete es ins Zimmer was dazu führt, das unsere Sachen nass wurden und man nicht die Zeit genießen konnte. Ich beanspruche das sie mir mein Geld wieder zurückzahlen, da das Zimmer nicht wie besprochen geliefert wurde und es nicht wie dargestellt gewesen ist.
Stayed 7 nights in Oct 2023

6/10 Okay

Mikkel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I arrived to the airport around 01:40am. Ease to get to the accommodation. Location on maps a bit off, but I received good help from staff at Duroy Hotel nearby. The Nightmanager at Universal Residence could not find my booking but found a room for me. That was around 02:20am. I checked out at 09:00am where the issue had been solved in the meantime. The accommodation could do with some maintenance, but the bed was fine and room nicely furnished.
Stayed 1 night in Oct 2023
Response from Mahmoud Jaber / General Manager on 5 Oct 2023
Dear Mr. Mikkel,Thank you for your gentile feedback. We appreciate you thoughts and hope to always having your with us. Sincerely Yours,

2/10 Terrible

Fethi Ünal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terribly bad hotel, only good location
Terribly bad otel, Room are very dirty, There is no cover for pillows and blankets. Dirty kitchen and bath room. Dress cabinets are very dirty. Refrigator is very dirty (look photo) ,You can close it only by kicking. There is not water heater. There is only LPG furnace. By this reason, there is a big fire and explosion risk, if there is lekage of LPG.. Also there is no electric generator for during power cut applied in Beirut.
Dirty black lid of refrigarator
metal ringe added to rafrigarator
LPG furnaca and kettle became black
Stayed 3 nights in May 2023

2/10 Terrible

Safas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dåligt boende, smuts, obekvämt, inte hygienist
Stayed 1 night in Dec 2022

2/10 Terrible

ABDELKADER

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from Mahmoud Jaber on 30 May 2022
Dear Ms. Abdelkader, Thank you for your feedback and sorry for any inconvenience you had. We wish that you stay with us in future opportunities so we can do our best to meet your satisfaction. Best Regards Mahmoud

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Mahmoud Jaber on 19 Apr 2022
Dear Mr. Paul, We thank you so much for your gentle review and we hope to have you among us once again very soon. Sincerely, Mahmoud

8/10 Good

RAMI

Liked: Property conditions & facilities, room comfort
abbastanza bene
tutto abbastanza bene manca un po' di pulizia generale
Stayed 6 nights in Dec 2020
Response from Mahmoud Jaber on 4 Jan 2021
Caro signor Rami, Grazie mille per il tuo prezioso feedback. Siamo molto felici di sapere che hai trascorso un ottimo soggiorno nel nostro hotel. Abbiamo ricevuto i tuoi commenti sulla pulizia generale e sicuramente ce ne occuperemo immediatamente. Non vediamo l'ora di averti con noi in molti prossimi tempi. I migliori saluti, Mahmoud Jaber - Direttore generale